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PRODUCT SUPPORT PROGRAM FOR REPLACING THE STICK CYLINDER ROD ON CERTAIN 365CL HYDRAULIC EXCAVATORS Caterpillar


PRODUCT SUPPORT PROGRAM FOR REPLACING THE STICK CYLINDER ROD ON CERTAIN 365CL HYDRAULIC EXCAVATORS

Usage:

REBE4788-01

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28Aug2009
(Revised 23Oct2009)


U-308
A-259
D-275
O-283

 
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After Failure Only
  
  

PRODUCT SUPPORT PROGRAM FOR REPLACING THE STICK CYLINDER ROD ON CERTAIN 365CL HYDRAULIC EXCAVATORS
5458
PS51716
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NOTE:

This Program can only be administered after a failure occurs. The decision whether to apply the Program is made by the dealer. When reporting the repair, use "PS51716" as the Part Number and "7755" as the Group Number. Use "96" as the Warranty Claim Description Code and use "Z" as the SIMS Description Code.

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NOTE:

The information supplied in this service letter may not be valid after the termination date of this program. Do not perform the work outlined in this Service Letter after the termination date without first contacting your Caterpillar product analyst.
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NOTE:

This Revised Service Letter replaces the 28Aug2009 Service Letter. Changes have been made to remove a reference note within the Action Required.

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TERMINATION DATE
31Aug2011

PROBLEM

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The original 179-9795 Stick Cylinder Rod Assembly can fail close to the snubber groove radius on the piston side on certain 365CL Excavators. If the rod assembly fails, replace with a new 3264409/">326-4409 Rod Assembly made from alternate material and design.

AFFECTED PRODUCT

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Model Identification Number
365C L ELC00192-00533

MCS00311-00529

MCY00195-00506

PARTS NEEDED

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Qty

 Part Number Description
1 1020786 RING-RETAINING
1 1289261 BEARING-SLEEVE
1 2159995 SEAL KIT
1 3264409 ROD AS
In order to allow equitable parts availability to all participating dealers, please limit your initial parts order to not exceed 3% of dealership population. This is an initial order recommendation only, and the ultimate responsibility for ordering the total number of parts needed to satisfy the program lies with the dealer.

ACTION REQUIRED

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If the 179-9795 Stick Cylinder Rod fails, replace it with a new 3264409/">326-4409 Rod Assembly. Refer to your Disassembly and Assembly Manual, RENR8616, "Stick Cylinder - Remove and Install" in order to remove the failed rod and to install the new rod.
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Image1

SERVICE CLAIM ALLOWANCES

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Product smu/age whichever comes first
Caterpillar
Dealer Suggested
Customer Suggested
Parts %
Labor Hrs%
Parts %
Labor Hrs%
Parts %
Labor Hrs%
0-6000 hrs,
0-36 mo 
100.0%
100.0%
0.0%
0.0%
0.0%
0.0%
6001-10000 hrs,
37-60 mo 
33.0%
50.0%
0.0%
0.0%
50.0%
50.0%
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 NOTE: This is a 10.0-hour job

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PARTS DISPOSITION

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Handle the parts in accordance with your Warranty Bulletin on warranty parts handling.
 
 
 

Caterpillar Information System:

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