PRODUCT SUPPORT PROGRAM FOR REPLACING THE 310-9796 MUD FLAP ON CERTAIN 785D OFF-HIGHWAY TRUCKS Caterpillar

PRODUCT SUPPORT PROGRAM FOR REPLACING THE 310-9796 MUD FLAP ON CERTAIN 785D OFF-HIGHWAY TRUCKS

Usage:

REBE5672-00

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05Jan2010

U-2

A-2

D-2

O-2

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*Before/After*	PRODUCT SUPPORT PROGRAM FOR REPLACING THE 310-9796 MUD FLAP ON CERTAIN 785D OFF-HIGHWAY TRUCKS
7252		PS43015

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NOTE:

This Program must be administered either before or after failure. In either case the decision whether to apply the Program is made by the dealer. When reporting the repair, use "PS43015" as the Part Number and "7755" as the Group Number. If administered before failure, use "56" as the Warranty Claim Description Code and "T" as the SIMS Description code. If administered after failure, use "96" as the Warranty Claim Description Code, and "Z" as the SIMS Description Code.

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NOTE:

The information supplied in this service letter may not be valid after the termination date of this program. Do not perform the work outlined in this Service Letter after the termination date without first contacting your Caterpillar product analyst.

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TERMINATION DATE

31Jan2012

PROBLEM

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The existing 310-9796 Mud Flaps can allow mud build up on walkways and platforms on certain 785D Off-Highway Trucks.

AFFECTED PRODUCT

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Model	Identification Number
785D	MSY00059-00143
785D OEM	DMC00117-00121

PARTS NEEDED

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Qty	Part Number	Description
8	4L6454	BOLT
4	5M3062	BOLT
36	5P1075	WASHER-HARD
1	5T6642	BRACE
1	5T6643	PLATE
1	5T6745	PLATE AS
1	5V7003	BOSS-WELD
2	6V8801	NUT
9	7X7729	WASHER
8	8T4896	WASHER-HARD
42	9B7237	BOLT
1	1984777	WASHER-HARD
2	3378241	FLAP-MUD
1	3378242	BRACKET AS
2	3378244	PLATE
2	3378245	PLATE
1	3378246	BRACKET AS
In order to allow equitable parts availability to all participating dealers, please limit your initial parts order to not exceed 7% of dealership population. This is an initial order recommendation only, and the ultimate responsibility for ordering the total number of parts needed to satisfy the program lies with the dealer.

ACTION REQUIRED

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Remove the 310-9796 Mud flaps from both sides of the truck.
Remove the 310-9797 Bracket from the right side of the frame and replace it with a 337-8242 Bracket.
Remove the 310-9802 Bracket from the left side and replace it with a 337-8246 Bracket.
Use a 337-8245 Plate as a template to drill six additional holes in the left and right fenders. Install a 310-9796 Mud Flap on both the left and right side. Use a 337-8245 Plate to secure the top and a 337-8244 Plate to secure the bottom of the mud flaps. Use the original bolts and washers, along with 18 more 9B-7237 Bolts and 5P-1075 Washers for the installation.
Install a 5V-7003 Boss to the rear surface of the right platform at a location 99 mm from the top surface and 244 mm from the right outer edge of the platform.
Install a 5T-6745 Plate As to the RH Platform using 5M-3062 Bolts and 7X-7729 Washers.
Install a 5T-6642 Brace to the 5V-7003 Boss using a 9B-7237 Bolt and a 7X7729 Washer. Fasten the other end of the brace to the 5T-6745 Plate As using a 9B-7237 Bolt, two 7X-7729 Washers, and a 6V-8801 Nut.
Support the left side of the 5T-6745 Plate As by attaching it to the main beam using a 5T-6643 Plate and 9B-7237 Bolts, 7X7729 Washers, and a 6V-8801 Nut.

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SERVICE CLAIM ALLOWANCES

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Product smu/age whichever comes first	Caterpillar		Dealer Suggested		Customer Suggested
Product smu/age whichever comes first	Parts %	Labor Hrs%	Parts %	Labor Hrs%	Parts %	Labor Hrs%
0-12000 hrs, 0-24 mo	100.0%	100.0%	0.0%	0.0%	0.0%	0.0%