PRODUCT IMPROVEMENT PROGRAM FOR REPLACING THE HYDRAULIC LOCKING PIN ON CERTAIN 422E AND 428E BACKHOE LOADERS Caterpillar

PRODUCT IMPROVEMENT PROGRAM FOR REPLACING THE HYDRAULIC LOCKING PIN ON CERTAIN 422E AND 428E BACKHOE LOADERS

Usage:

REBE5686-00

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26May2010

O-169

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*Priority*	PRODUCT IMPROVEMENT PROGRAM FOR REPLACING THE HYDRAULIC LOCKING PIN ON CERTAIN 422E AND 428E BACKHOE LOADERS
5001		PI31750

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NOTE:

This Program must be administered as soon as possible. When reporting the repair, use "PI31750" as the Part Number and "7751" as the Group Number, "56" as the Warranty Claim Description Code and "T" as the SIMS Description code. Exception: If the repair is done after failure, use "PI31750" as the Part Number, "7751" as the Group Number, "96" as the Warranty Claim Description Code, and "Z" as the SIMS Description Code.

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NOTE:

The information supplied in this service letter may not be valid after the termination date of this program. Do not perform the work outlined in this Service Letter after the termination date without first contacting your Caterpillar product analyst.

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COMPLETION DATE	TERMINATION DATE
30Nov2010	31May2011

PROBLEM

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The hydraulic locking pin installed on certain 422E and 428E Backhoe Loaders needs to be replaced. The existing 297-1330 Locking Pin could be a poor fit in the locking mechanism and allow slow unintentional movement of the implements if the controls are operated.

AFFECTED PRODUCT

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Model

Identification Number

428E

DXC00412, 414, 447-448

SNL00303-00309, 346-347, 354-357, 491, 632-636, 721, 728, 732-734, 736, 746-747, 750-751, 826-827, 829, 833, 880-883, 894, 983-985, 987-989, 991, 1496, 1501, 1504, 1953-1957, 1964-1966, 1981, 2610, 2617, 2619-2620, 2622, 2684-2685, 2692, 2700, 2708, 2911-2913, 2980-2982, 3180-3181, 3318, 3331, 3481-3482, 3526, 3541, 3543, 3547, 3550, 3558, 3665, 4061, 4068, 4103-4104, 4107, 4173-4174, 4417-4419, 4618-4625, 4627, 4815, 4817, 4820, 4941, 4968, 4997, 5030

PARTS NEEDED

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Qty	Part Number	Description
1	3533699	PIN
In order to allow equitable parts availability to all participating dealers, please limit your initial parts order to not exceed 36% of dealership population. This is an initial order recommendation only, and the ultimate responsibility for ordering the total number of parts needed to satisfy the program lies with the dealer.

ACTION REQUIRED

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Remove and dispose of the original 297-1330 Locking pin and install a new 353-3699 Locking Pin.

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OWNER NOTIFICATION

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U.S. and Canadian owners will receive the attached Owner Notification.

SERVICE CLAIM ALLOWANCES

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Caterpillar		Dealer Suggested		Customer Suggested
Parts %	Labor Hrs%	Parts %	Labor Hrs%	Parts %	Labor Hrs%
100%	100%	0%	0%	0%	0%

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NOTE: This is a 1.0-hour job

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PARTS DISPOSITION

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Handle the parts in accordance with your Warranty Bulletin on warranty parts handling.

MAKE EVERY EFFORT TO COMPLETE THIS PROGRAM AS SOON AS POSSIBLE.

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COPY OF OWNER NOTIFICATION FOR U.S. AND CANADIAN OWNERS

XYZ Corporation
3240 Arrow Drive
Anywhere, YZ 99999

PRIORITY - PRODUCT IMPROVEMENT PROGRAM FOR REPLACING THE HYDRAULIC LOCKING PIN

MODELS INVOLVED - 422E and 428E Backhoe Loaders

Dear Caterpillar Product Owner:

The hydraulic locking pin needs to be replaced on the products listed below. The existing hydraulic locking pin could be a loose fit and cause slow unintentional movement of the implements if the controls are operated. You will not be charged for the service performed.

Contact your local Caterpillar dealer immediately to schedule this service. The dealer will advise you of the time required to complete this service.

Please refer the dealer to their Service Letter dated 26May2010 when scheduling this service.

We regret the inconvenience this may cause you, but urge you to have this service performed as soon as possible to prevent unscheduled downtime.

Caterpillar Inc.

Identification #(s)

Attached to 26May2010 Service Letter