PRODUCT SUPPORT PROGRAM FOR REPLACING FAILED DRIVE CHAINS AND MASTER LINKS ON CERTAIN 140M MOTOR GRADERS Caterpillar

PRODUCT SUPPORT PROGRAM FOR REPLACING FAILED DRIVE CHAINS AND MASTER LINKS ON CERTAIN 140M MOTOR GRADERS

Usage:

REBE5693-00

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22Dec2009

U-453

A-371

D-401

O-406

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*After Failure Only*	PRODUCT SUPPORT PROGRAM FOR REPLACING FAILED DRIVE CHAINS AND MASTER LINKS ON CERTAIN 140M MOTOR GRADERS
4063 3261		PS51783

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NOTE:

This Program can only be administered after a failure occurs. The decision whether to apply the Program is made by the dealer. When reporting the repair, use "PS51783" as the Part Number and "7755" as the Group Number. Use "96" as the Warranty Claim Description Code and use "Z" as the SIMS Description Code.

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NOTE:

The information supplied in this service letter may not be valid after the termination date of this program. Do not perform the work outlined in this Service Letter after the termination date without first contacting your Caterpillar product analyst.

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TERMINATION DATE

31Dec2011

PROBLEM

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The existing chain and master link can fail on certain 140M Motor Graders. If the existing master link fails it will cause chain failure.

AFFECTED PRODUCT

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Model	Identification Number
140M	B9D00125-02032 D9G00100-00184

PARTS NEEDED

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Qty	Part Number	Description
2	2978777	CHAIN
2	2978778	LINK-CONNECTING
In order to allow equitable parts availability to all participating dealers, please limit your initial parts order to not exceed 3% of dealership population. This is an initial order recommendation only, and the ultimate responsibility for ordering the total number of parts needed to satisfy the program lies with the dealer.

ACTION REQUIRED

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Refer to KENR6425 for disassembly and assembly instructions.
Replace both drive chains in the tandem with the failed master link. Replace master links only on other side tandem.

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SERVICE CLAIM ALLOWANCES

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Product smu/age whichever comes first	Caterpillar		Dealer Suggested		Customer Suggested
Product smu/age whichever comes first	Parts %	Labor Hrs%	Parts %	Labor Hrs%	Parts %	Labor Hrs%
0-3000 hrs, 0-24 mo	100.0%	100.0%	0.0%	0.0%	0.0%	0.0%

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NOTE: This is a 24.0-hour job

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PARTS DISPOSITION

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Handle the parts in accordance with your Warranty Bulletin on warranty parts handling.

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