PRODUCT SUPPORT PROGRAM FOR UPGRADING PL300 ECM VERSION 3.0 SOFTWARE ON PRODUCT LINK PL321 SYSTEMS ON CERTAIN MACHINES Caterpillar

PRODUCT SUPPORT PROGRAM FOR UPGRADING PL300 ECM VERSION 3.0 SOFTWARE ON PRODUCT LINK PL321 SYSTEMS ON CERTAIN MACHINES

Usage:

REBE5657-01

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24Nov2009

(Revised 03Dec2009)

B041
B04D
B090
B160
B170
B250
B251
B252
B290
B291
B297
B330
B350
B370
B374
B420
B433
D020
D100
D120
D180
D241
D310
D350
D390
D430
D445
D470
D480
D481
D485
E130
E140
E250
E252
E270
E300
E330
E339
E400
E459
H200
H339
H349
H510
J040
L030
L080
L110
L240
L400
M040
M181
M410
M450
M530
M610
N014
N015
N020
N023
N025
N026
N027
N030
N050
N070
N071
N090
N091
N120
N121
N140
N141
P020
P03A
P120
P230
P260
P297
P380
P420
R050
R080
R095
R120
R180
R400
R401
R403
R460
R461
R464
T010
T120
T125
T166
T210
U060
U066
U067
U070
U110
U114
U150
U164
U170
X080
X190
X490
Z800

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Before/After (Limited distribution)	PRODUCT SUPPORT PROGRAM FOR UPGRADING PL300 ECM VERSION 3.0 SOFTWARE ON PRODUCT LINK PL321 SYSTEMS ON CERTAIN MACHINES
7606 7610 7620		PS42993

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NOTE:

This Program must be administered either before or after failure. In either case the decision whether to apply the Program is made by the dealer. When reporting the repair, use "PS42993" as the Part Number and "7755" as the Group Number. If administered before failure, use "56" as the Warranty Claim Description Code and "T" as the SIMS Description code. If administered after failure, use "96" as the Warranty Claim Description Code, and "Z" as the SIMS Description Code.

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NOTE:

The information supplied in this service letter may not be valid after the termination date of this program. Do not perform the work outlined in this Service Letter after the termination date without first contacting your Caterpillar product analyst.

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NOTE:	This Revised Service Letter replaces the 24Nov2009 Service Letter. Changes have been made to the Problem and Action Required.

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TERMINATION DATE

30Nov2010

PROBLEM

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The PL300 ECM software version 3.0 (Part Number 311-8375) on the Product Link PL321 system causes excessive message traffic on the data link that is transparent to the dealer and customer on certain machines. If version 3.0 software is currently on the PL300 ECM it is requested that the software be upgraded. Flashing software version 3.1.1 (Part Number 330-3409) or newer on to the PL300 ECM reduces the excessive message traffic on the data link.

AFFECTED PRODUCT

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Model	Identification Number
*****Group 1*****
312D LC	JBC00280
924G	WMB00809
930G	TFW00904
930H	DHC00827
M313D	W3H00273, 421, 432, 447, 530
M315D	W5M00301, 345, 368, 393, 424, 442, 449, 479, 514, 519, 532
M316D	W6A00686, 753, 757, 760, 765, 781, 803
M318D	W8P00600, 650, 709, 730-731, 743, 756, 760, 769, 782, 796, 823, 831-832, 887, 899, 922, 937, 940 W8R00215, 238, 240-242, 273
M322D	W2S00274, 277, 305, 321, 327, 337, 358-359, 375
M322D MH	W2T00257, 289, 307, 339, 351

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*****Group 2*****
140M	B9D01121
14M	B9J00163, 289, 375
160M	B9L00189
320D	A6F00216, 278, 290-291, 384, 392, 422, 433, 437-439, 445, 455, 473, 480 FAL01476 KGF00390, 550, 724, 795, 969, 1055, 1536, 1553, 1586, 1663-1664, 1672, 1797, 1843 PHX00173, 190, 427, 453, 466, 549, 762, 1055, 1418, 1480, 1483, 1486-1488, 1496, 1534, 1548, 1578-1579, 1591, 1612, 1632, 1638, 1654, 1672, 1843, 1860, 1864
320D FM HD/LC	BZF00183, 185
320D FM HEEL	GKS00184
320D L	A8F00312, 315, 339, 373, 377, 384, 388-391, 395, 399, 500, 584, 600, 602, 623, 632, 635, 652, 656, 659-660, 665, 672, 674-675, 677, 694, 696, 699, 708, 713, 716-717, 719, 722-723
320D LRR	XCK00240-00241, 261, 406
320D RR	YDS00164
321D LCR	MDT00197 NAS00268, 292
323D L	BYM00202, 209, 219, 250, 277, 413, 426, 447, 591
324D	CJX00336
324D L	DFP00400 JJG00849, 866 SYM00647, 655, 667 T2D00342, 347, 413, 426
324D LN	LAB00417
325D	GPB00975, 981, 1024 SCR00521, 581, 611, 807
325D FM HEEL	C8L00183
325D L	A3R00174, 1122, 1220 LAL00266-00267, 285 NAC00252
328D	GTN00321, 375, 387
330D	GGE00485, 813, 829, 849 MEY00211 NBD01076, 1145-1146 RAS00303, 562, 1145
330D L	JLP00120, 326, 376, 408, 415, 449, 491, 519, 561, 614, 633-634, 639-640, 657, 661, 675, 683 MWP00235, 518, 1754, 2150, 2165, 2251, 2305, 2429, 2434, 2439, 2446, 2450, 2462, 2477, 2480, 2490, 2523, 2526, 2533, 2541, 2543, 2546, 2558, 2564, 2586, 2589, 2619, 2633, 2635, 2639, 2648, 2651, 2656, 2707, 2715, 2741, 2762, 2914, 3068
345C	PJW02318
345D L	RAJ00245
938H	JKM00157, 216 MJC00060, 115, 123, 147, 186, 219, 266
950H	K5K02062
963C	BBD03073
963D	LCS00723
966H	A6D01676, 1678
972H	A7D00624, 644
992G	ADZ00612
AP-600D	TFZ00201
D6N LGP	DJY01020

PARTS NEEDED

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Qty	Part Number	Description
*****Group 1*****
1	3303409	SFWR GP-A3011
In order to allow equitable parts availability to all participating dealers, please limit your initial parts order to not exceed 11% of dealership population. This is an initial order recommendation only, and the ultimate responsibility for ordering the total number of parts needed to satisfy the program lies with the dealer.
*****Group 2*****
1	3303409	SFWR GP-A3011
In order to allow equitable parts availability to all participating dealers, please limit your initial parts order to not exceed 11% of dealership population. This is an initial order recommendation only, and the ultimate responsibility for ordering the total number of parts needed to satisfy the program lies with the dealer.

ACTION REQUIRED

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Upgrade Software by flashing version 3.1.1 software (Part Number 330-3409) or newer on to the PL300 ECM. Upgrade software is available on SISweb for download.

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SERVICE CLAIM ALLOWANCES

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Product smu/age whichever comes first	Caterpillar		Dealer Suggested		Customer Suggested
Product smu/age whichever comes first	Parts %	Labor Hrs%	Parts %	Labor Hrs%	Parts %	Labor Hrs%
*****Group 1*****
0-30000 hrs, 0-500 mo	100.0%	100.0%	0.0%	0.0%	0.0%	0.0%

NOTE: This is a 3.0-hour job for Group 1

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Product smu/age whichever comes first	Caterpillar		Dealer Suggested		Customer Suggested
Product smu/age whichever comes first	Parts %	Labor Hrs%	Parts %	Labor Hrs%	Parts %	Labor Hrs%
*****Group 2*****
0-30000 hrs, 0-500 mo	100.0%	100.0%	0.0%	0.0%	0.0%	0.0%