PRODUCT IMPROVEMENT PROGRAM FOR REPLACING THE ENGINE SOFTWARE ON CERTAIN 3512C PETROLEUM ENGINES, AND SPF343C PUMPERS Caterpillar

PRODUCT IMPROVEMENT PROGRAM FOR REPLACING THE ENGINE SOFTWARE ON CERTAIN 3512C PETROLEUM ENGINES, AND SPF343C PUMPERS

Usage:

TEBE0897-00

Show/hide table

12Feb2014

U-77

Show/hide table

*Safety*	PRODUCT IMPROVEMENT PROGRAM FOR REPLACING THE ENGINE SOFTWARE ON CERTAIN 3512C PETROLEUM ENGINES, AND SPF343C PUMPERS
1901 1920		PI10958

Show/hide table

NOTE:

This Program must be administered as soon as possible. When reporting the repair, use "PI10958" as the Part Number and "7751" as the Group Number, "56" as the Warranty Claim Description Code and "T" as the SIMS Description Code.
Exception: If the repair is done after failure, use "PI10958" as the Part Number, "7751" as the Group Number, "96" as the Warranty Claim Description Code, and "Z" as the SIMS Description Code.

Show/hide table

PROBLEM

Show/hide table

The existing engine software allows the engine to go to rated speed in the event throttle signal is lost instead of low idle on certain 3512C Petroleum Engines, and SPF343C Pumpers.

AFFECTED PRODUCT

Show/hide table

Model	Identification Number
3512C	R1A00362, 756, 804, 897, 913, 1016, 1121, 1150-1151, 1153, 1200-1201, 1208, 1303-1304, 1317, 1322, 1372, 1375, 1377, 1420, 1425, 1428, 1446, 1514-1515, 1537, 1539, 1542-1549, 1552, 1554-1555, 1557-1558, 1581, 1596, 1600, 1613, 1630-1632, 1636-1638, 1640, 1652, 1662, 1673, 1702, 1704, 1706, 1715, 1740, 1742, 1745, 1775, 1788, 1799, 1803-1805, 1808-1839, 1841-1856
3512C HD	R1S00435, 717, 740, 913, 1110, 1119, 1121, 1140, 1253-1254, 1256, 1258-1261, 1263, 1266-1268, 1283
SPF343C	RTX00508-00509, 560, 605, 799, 807-808, 818, 820-824, 837

PARTS NEEDED

Show/hide table

Qty	Part Number	Description
1	4559198	SFWR GP-A1000
1	4559202	SFWR GP-A1000
1	4559537	SFWR GP-A1000
1	4559538	SFWR GP-A1000
In order to allow equitable parts availability to all participating dealers, please limit your initial parts order to not exceed 45% of dealership population. This is an initial order recommendation only, and the ultimate responsibility for ordering the total number of parts needed to satisfy the program lies with the dealer.

ACTION REQUIRED

Show/hide table

Refer to the service manual if/as necessary.

Flash engine ECM with new engine software.

Old Software New Software
448-4927 455-9538
425-0607 455-9202
448-1169 455-9537
451-7387 455-9198

Show/hide table

OWNER NOTIFICATION

Show/hide table

Owners in the following countries will receive the attached Owner Notification:
US
Canada
Australia
New Zealand

SERVICE CLAIM ALLOWANCES

Show/hide table

Caterpillar		Dealer Suggested		Customer Suggested
Parts %	Labor Hrs%	Parts %	Labor Hrs%	Parts %	Labor Hrs%
100%	100%	0%	0%	0%	0%

Show/hide table

NOTE: This is a 1.0-hour job

Show/hide table

PARTS DISPOSITION

Show/hide table

Handle the parts in accordance with your Warranty Bulletin on warranty parts handling.

MAKE EVERY EFFORT TO COMPLETE THIS PROGRAM AS SOON AS POSSIBLE.

Show/hide table

EXAMPLE COPY OF OWNER NOTIFICATION

XYZ Corporation
3240 Arrow Drive
Anywhere, YZ 99999

SAFETY - PRODUCT IMPROVEMENT PROGRAM FOR REPLACING THE ENGINE SOFTWARE

MODELS INVOLVED - 3512C, and SPF343C

Dear Cat Product Owner:

New engine software needs to be installed on the products listed below. The existing engine software allows the engine to go to rated speed in the event throttle signal is lost instead of low idle, this in conjunction with other factors could result in personal injury or death.

Contact your local Cat dealer immediately to schedule this service. The dealer will advise you of the time required to complete this service.

If you are no longer the owner of this product(s), please contact your local Cat dealer so that our records can be updated.

You may now search for open Safety Service Letters by entering your product serial number(s). Visit the SAFETY.CAT.COM website and click on the Product Safety page for more information. Please refer the dealer to their Service Letter dated 12Feb2014 when scheduling this service.

We regret the inconvenience this may cause you, but urge you to have this service performed for your added safety and satisfaction.

Caterpillar Inc.

Identification #(s)

Attached to 12Feb2014 Service Letter