PRODUCT SUPPORT PROGRAM FOR REPLACING THE PISTON PACKS AND POSSIBLY REPLACING THE OIL SUMP PAN ON CERTAIN C32 GENERATOR SETS Caterpillar
PRODUCT SUPPORT PROGRAM FOR REPLACING THE PISTON PACKS AND POSSIBLY REPLACING THE OIL SUMP PAN ON CERTAIN C32 GENERATOR SETS
Usage:
TEBE1001-00
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05Mar2014
J090
J093
J250
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Containment - Before/After
(Limited distribution)
PRODUCT SUPPORT PROGRAM FOR REPLACING THE PISTON PACKS AND POSSIBLY REPLACING THE OIL SUMP PAN ON CERTAIN C32 GENERATOR SETS
0116 0118
PS90368
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NOTE:
This Containment Program can be administered either before or after a failure occurs.
In either case the decision whether to apply the Program is made by the dealer and service rep. Obtain the service reps Goodwill Approver Code
before completing the repair. EAME dealers should use their standard Industry Group specific goodwill approval codes. The Goodwill Approver Code must be included when submitting the claim.
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NOTE:
When reporting the repair, use "PS90368" as the Part Number and "7777" as the Group Number.
If administered before failure, use "56" as Warranty Claim Description and "T" as the SIMS Description Code. If administered after failure, use "96" as Warranty Claim Description Code and use "Z" as the SIMS Description Code.
NOTE:
The information supplied in this service letter may not be valid after the termination date of this program.
Do not perform the work outlined in this Service Letter after the termination date without first contacting your Caterpillar product analyst.
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TERMINATION DATE
31Jan2015
PROBLEM
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Certain C32 Generator Sets from Service Letter Program PS51927 were not reworked. These units are experiencing performance issues (lube oil consumption).
In order to allow equitable parts availability to all participating dealers, please limit your initial parts order to not exceed 32% of dealership population. This is an initial order recommendation only, and the ultimate responsibility for ordering the total number of parts needed to satisfy the program lies with the dealer.
In order to allow equitable parts availability to all participating dealers, please limit your initial parts order to not exceed 32% of dealership population. This is an initial order recommendation only, and the ultimate responsibility for ordering the total number of parts needed to satisfy the program lies with the dealer.
ACTION REQUIRED
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Group 1: Replace piston packs and oil sump pan in accordance with RENR9716.
Group 2: Replace piston packs in accordance with RENR9716.
The new volume of oil for the deeper oil sump is 99 liters. When updating to the newer oil sump, the dipstick does not need to be changed.
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SERVICE CLAIM ALLOWANCES
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Product smu/age whichever comes first
Caterpillar
Dealer Suggested
Customer Suggested
Parts %
Labor Hrs%
Parts %
Labor Hrs%
Parts %
Labor Hrs%
*******Group 1*******
0-8000 hrs, 0-60 mo
100.0%
0.0%
0.0%
0.0%
0.0%
100.0%
NOTE: This is a 100.0-hour job for Group 1
This program covers for the parts only.
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Product smu/age whichever comes first
Caterpillar
Dealer Suggested
Customer Suggested
Parts %
Labor Hrs%
Parts %
Labor Hrs%
Parts %
Labor Hrs%
*******Group 2*******
0-8000 hrs, 0-60 mo
100.0%
0.0%
0.0%
0.0%
0.0%
100.0%
NOTE: This is a 97.5-hour job for Group 2
This program covers for the parts only.
PARTS DISPOSITION
Handle the parts in accordance with your Warranty Bulletin on warranty parts handling.