PRODUCT IMPROVEMENT PROGRAM FOR REPLACING THE 327-5258 TORQUE CONVERTER HOUSING ON CERTAIN CX28 TRANSMISSIONS IN U.S. MILITARY TACTICAL VEHICLES Caterpillar

PRODUCT IMPROVEMENT PROGRAM FOR REPLACING THE 327-5258 TORQUE CONVERTER HOUSING ON CERTAIN CX28 TRANSMISSIONS IN U.S. MILITARY TACTICAL VEHICLES

Usage:

TEBE0094-00

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12Aug2013

U-361

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*Priority*	PRODUCT IMPROVEMENT PROGRAM FOR REPLACING THE 327-5258 TORQUE CONVERTER HOUSING ON CERTAIN CX28 TRANSMISSIONS IN U.S. MILITARY TACTICAL VEHICLES
3105		PI32214

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NOTE:

This Program must be administered as soon as possible. When reporting the repair, use "PI32214" as the Part Number and "7751" as the Group Number, "56" as the Warranty Claim Description Code and "T" as the SIMS Description code. Exception: If the repair is done after failure, use "PI32214" as the Part Number, "7751" as the Group Number, "96" as the Warranty Claim Description Code, and "Z" as the SIMS Description Code.

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NOTE:

The information supplied in this service letter may not be valid after the termination date of this program. Do not perform the work outlined in this Service Letter after the termination date without first contacting your Caterpillar product analyst.

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COMPLETION DATE	TERMINATION DATE
28Feb2014	31Aug2014

PROBLEM

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The 327-5258 Torque Converter Housing needs to be replaced on certain CX28 Transmissions in U.S. Military Tactical Vehicles. The existing 327-5258 Torque Converter Housing may have porosity located on the flange where the torque converter housing attaches to the engine.

AFFECTED PRODUCT

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Model	Identification Number
CX28	TBB00768, 920, 1000, 1008, 1016, 1047, 1142, 1173, 1190, 1208, 1218-1219, 1236-1237, 1241, 1275, 1281, 1304, 1308, 1311, 1375, 1415, 1437, 1439, 1448, 1450, 1460, 1462, 1484, 1493, 1500, 1503, 1512, 1514, 1518, 1520-1521, 1536, 1543, 1560, 1594, 1629, 1671, 1701, 1867, 1906, 1918, 1987, 2016, 2054, 2058, 2140, 2174, 2185, 2220, 2227, 2247, 2272, 2285

PARTS NEEDED

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No parts needed for this program

ACTION REQUIRED

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Before any work is performed, please refer to the Operation and Maintenance Manual - CX28 On-Highway Military Transmission (Media Number SEBU8527) for all proper safety practices including, but not limited to:

1) Parking the machine on a flat level surface away from people and other equipment. 2) Chocking the wheels to prevent inadvertent shifting of the machine.
3) Performing proper lockout and tagout procedures for the machine.
4) Disconnecting the battery cables and applying electrical tape to the exposed ends.

Remove the current CX28 Transmission and send back to the factory for rework.

Send the transmissions to the following address.

Caterpillar Inc.
2000 Hoff Rd
Dyersburg, TN 38024

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OWNER NOTIFICATION

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Owners in the following countries will receive the attached Owner Notification:
US
Canada

SERVICE CLAIM ALLOWANCES

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Caterpillar		Dealer Suggested		Customer Suggested
Parts %	Labor Hrs%	Parts %	Labor Hrs%	Parts %	Labor Hrs%
100%	100%	0%	0%	0%	0%

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NOTE: This is a 10.0-hour job

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PARTS DISPOSITION

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Handle the parts in accordance with your Warranty Bulletin on warranty parts handling.

MAKE EVERY EFFORT TO COMPLETE THIS PROGRAM AS SOON AS POSSIBLE.

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EXAMPLE COPY OF OWNER NOTIFICATION

XYZ Corporation
3240 Arrow Drive
Anywhere, YZ 99999

PRIORITY - PRODUCT IMPROVEMENT PROGRAM FOR REPLACING THE 327-5258 TORQUE CONVERTER HOUSING ON CERTAIN CX28 TRANSMISSIONS ON U.S. MILITARY TACTICAL VEHICLES.

MODELS INVOLVED - CX28 Transmission used on Certain U.S. Military Tactical Vehicles

Dear Cat Product Owner:

The 328-5257 Torque Converter Housing needs to be replaced on the products listed below. The existing 327-5258 Torque Converter Housing may have porosity located on the flange where the torque converter housing attaches to the engine. You will not be charged for the service performed.

Contact your local Cat dealer immediately to schedule this service. The dealer will advise you of the time required to complete this service.

If you are no longer the owner of this product(s), please contact your local Cat dealer so that our records can be updated.

Please refer the dealer to their Service Letter dated 12Aug2013 when scheduling this service.

We regret the inconvenience this may cause you, but urge you to have this service performed as soon as possible to prevent unscheduled downtime.

Caterpillar Inc.

Identification #(s)

Attached to 12Aug2013 Service Letter