PRODUCT SUPPORT PROGRAM FOR REPLACING THE VISCOUS FAN DRIVE ASSEMBLY ON CERTAIN 324D, 325D, 328D, AND M325D EXCAVATORS
Usage:
REBE6236-01
Show/hide table
| 28Jul2011 |
| (Revised 07Oct2013) |
U-306
A-256
D-276
O-270
Show/hide table
| After Failure Only | PRODUCT SUPPORT PROGRAM FOR REPLACING THE VISCOUS FAN DRIVE ASSEMBLY ON CERTAIN 324D, 325D, 328D, AND M325D EXCAVATORS |
|
| 1356 | PS52059 |
|
Show/hide table
| NOTE: | This Program can only be administered after a failure occurs. The decision whether to apply the Program is made by the dealer. When reporting the repair, use "PS52059" as the Part Number and "7755" as the Group Number. Use "96" as the Warranty Claim Description Code and use "Z" as the SIMS Description Code. |
Show/hide table
Show/hide table
| NOTE: | The information supplied in this service letter may not be valid after the termination date of this program. Do not perform the work outlined in this Service Letter after the termination date without first contacting your Caterpillar product analyst. |
Show/hide table
Show/hide table
| NOTE: | This Revised Service Letter replaces the 28Jul2011 Service Letter. Changes have been made to the models listed in Title and Problem. |
Show/hide table
TERMINATION DATE |
| 31Jul2014 |
PROBLEM
Show/hide table
| The existing 2813589/">281-3589 Viscous Fan Drive Assembly can have an electrical malfunction of the drive on certain 324D, 325D, 328D, and M325D Excavators. The failed fan drive assembly is unable to rotate the fan at the correct speed due to the electrical malfunction. |
AFFECTED PRODUCT
Show/hide table
| Model | Identification Number |
| 324D | CJX00175-00177, 180, 182-194, 196, 198-225, 227, 229-236, 238-251, 253-263, 265-316, 318-325, 327-335, 337-379, 381, 383-385, 387-391, 393, 395-421, 424-447, 450-463, 465-472, 474-476, 478-479, 481-487, 490-501, 503-507, 509-521, 524-525, 528, 530-532, 534-542 |
| 324D FM | JKR00163-00195, 1200-1203 |
| 324D FM HEEL | JLS00152-00186, 1300-1301 |
| 324D FM LGP | JGK00127-00132 |
| 324D L | DFP00130-00133, 135-148, 150-152, 154-158, 160-164, 166-168, 170-175, 177-186, 188-193, 196-202, 204-230, 232-236, 238, 240-245, 247-249, 251-252, 254, 256-270, 272-273, 275-287, 289, 295-300, 302-305, 307-308, 310, 313-322, 324-325, 329, 331-334, 336, 338-343, 345, 347-355, 357-415, 417-479, 481-482, 484-486, 488-498, 500-516, 519-521, 523-524 JJG00126-00145, 147-154, 156-190, 192-290, 292-306, 308-332, 334-336, 338-378, 380-385, 388-398, 400-412, 414-421, 423-428, 430-441, 443-449, 451-534, 536-537, 539, 541-552, 554-557, 559-570, 572-573, 575-595, 597, 599-607, 609-618, 620-627, 629-630, 632-653, 655-656, 659-664, 666-675, 677, 679-683, 685, 687-712, 714-735, 737-766, 768-769, 771-778, 780-786, 788-806, 808-812, 814-828, 830-852, 854-865, 867-868, 871-873, 875-876, 879-884, 886-898, 901-904, 906-907, 909-926, 928-950, 952-977, 979-996, 998-1038, 1040-1045, 1047 SYM00184-00185, 187-228, 230-235, 238-242, 244-271, 273-280, 282-286, 289-298, 300-304, 306, 308-318, 320-322, 324-332, 334-353, 358-365, 367-370, 372, 374-384, 386-388, 390-402, 404-407, 409-418, 420-427, 429-434, 436-437, 439-440, 442-444, 446-447, 449-453, 455-470, 473-481, 483-487, 490-493, 495-499, 501, 503-504, 506-511, 513, 515-521, 523-524, 527-529, 531-533, 535-541, 543-563, 565-571, 573-579, 581, 583-587, 591-608, 610-612, 615-616, 618-634, 637, 639-640, 644-647, 649, 653-654, 656-657, 659-666, 668-671, 673-675, 677-679, 681, 684-685, 687, 689-691, 693, 696-697, 699-707, 710-712, 714-716, 718-719, 721-723, 725-732, 734, 736-744, 746-747, 749, 751-755, 757, 759-764, 767-769, 771, 774-781, 783-785, 787-791 T2D00225-00234, 236-249, 251-292, 294-296, 298, 300-320, 322-336, 338-343, 345-347, 350-356, 358, 360-364, 367, 369-370, 372-376, 378-379, 381-387, 389-392, 394-399, 402-405, 410, 412-413, 415-421, 424-430, 432-433, 436, 438-441, 443, 446-453, 455-458, 460, 462-469, 471-473, 475-478, 480-486, 488-492, 494-496, 498-503, 506-509, 512-526, 528-530, 532-536, 538-547, 549-553, 555, 557-562, 564-578, 581-582, 584-590, 592-593 |
| 324D LN | EJC00238-00247, 249, 251-253, 255-269, 271-273, 275, 277-283, 286-288, 290-301, 304-308, 310-312, 314-330, 332-335, 337-339, 341-342, 344-348, 350-356, 358-363, 365-377, 379-388, 390-394, 396, 399-403, 405-418, 420-421, 423, 425, 427-434, 436-444, 446-455, 457-458, 461-468, 470-476, 478-482, 484-488, 490-500, 502-510, 512-513, 515-516, 518-519, 521-525, 527, 529-538, 540-552, 554-555, 557-560, 562-563, 565-574, 577, 579-580, 583, 585-589, 591-595, 598-599, 601, 603-606, 608, 613-614, 616-619, 621, 623, 625-627, 629, 631-634, 637-646, 649, 651-653, 655-670, 672-684, 686-693, 696, 698, 700-702, 704-705, 707-715, 717-727, 729-733, 735, 737-752, 756-770, 773-780, 782-793, 796, 798-801, 805-807, 809, 811-813, 815-820, 823-826, 830-835, 837-838, 840-846, 848, 850-851, 853-854, 856-936 LAB00261, 263, 265-297, 299-304, 306-312, 314-324, 326-335, 337-341, 343-347, 350-354, 356, 358-380, 382-405, 407-408, 410-417 |
| 325D | GBR00131-00149, 151-152, 154-156, 159, 161-163, 165-176, 178-180 GPB00267-00293, 295-299, 301-308, 310-314, 316-318, 320-341, 343-347, 349-357, 359-369, 371, 373-379, 382-385, 387-388, 390-399, 401-406, 408-413, 415-418, 420-425, 427-448, 450-453, 455-465, 467, 469-470, 472-473, 475-480, 482, 484-498, 500-505, 507-508, 510-514, 517-537, 539-554, 557-561, 563-565, 568-569, 571-574, 577-587, 589, 591-598, 600-604, 606-610, 612-615, 617-619, 621-634, 636-641, 643-646, 648-679, 681-690, 693-696, 698-699, 701-732, 734-736, 738-745, 747-749, 751-755, 757-759, 761-768, 770-785, 787-789, 791-805, 807-808, 810-814, 816, 818-830, 832-834, 836-837, 840-850, 852-853, 856, 858, 860-870, 873-874, 877-884, 886-895, 897-899, 901-908, 911-913, 916-924, 926-934, 936-943, 946-950, 953-954, 956-960, 962-965, 967-970, 972-973, 976-977, 979-983, 985-986, 988-1009, 1012-1014, 1016-1024, 1026-1028, 1030-1033, 1035-1039, 1042-1044, 1047, 1049-1050, 1052, 1054-1055, 1058-1065, 1067, 1069, 1073-1077, 1079, 1082-1084, 1087-1093, 1095-1099, 1101-1103, 1105, 1107-1120 PKE00246, 250-258, 260, 262-265, 267-283, 285-295, 297-303, 305, 307, 309, 311-318, 320-331, 333-339, 341-363, 365-369, 371-373, 375-379, 381-383, 385-394, 397-405, 407-408, 410-411, 413-420, 422-424, 426-437, 439-440, 442-446, 449-462, 464-465, 467-488, 490-499, 501-503, 505, 508-513, 515-516, 519-546, 548-556, 558-559, 561-577, 579-581, 583, 585, 588-589, 592-593, 595-602, 604, 607, 610-614, 616, 621, 623-626, 628-629, 631-637, 639-643, 645-648, 650, 652-657, 660-662, 667-671, 673-676, 679-682, 684-687, 689-700, 702, 705-721, 723-727, 729-730, 734-735, 737-739, 741, 743, 745-746, 748-749, 751-756, 758-760, 764, 766, 768-772, 774-780, 782, 784-793, 795-801, 803-844, 846-851, 854-872, 874-878, 880-883, 885-886, 888-893, 895-898, 900-902, 904-905, 907-911, 913, 915-920, 922-928, 932-944, 947, 949-950, 952-954, 956-958, 960-962, 964-966, 969-977, 980-981, 983-984, 986-1002, 1004-1023, 1029-1037, 1039-1046, 1048-1049, 1051-1052, 1054-1058, 1060-1061, 1064, 1066-1071, 1073-1077, 1079-1106, 1108-1121, 1124, 1126-1129, 1133-1152, 1154-1155, 1157-1192, 1194-1196, 1198-1200, 1202-1203 SCR00249-00253, 255-257, 259-265, 267-274, 276-278, 280-284, 286-296, 298-299, 301-309, 311-346, 348-387, 389-404, 406-409, 411-431, 433-442, 444-448, 450-455, 457-464, 466-482, 484-503, 505-506, 508-514, 516-528, 530-534, 536-543, 546-548, 550-574, 577-583, 585-601, 603-617, 619-646, 648-653, 655-674, 676-677, 679-683, 685-693, 695-699, 701-704, 706, 708-729, 731-744, 746-754, 756-801, 803-805, 807-895, 897-906, 908-933, 935-981, 983-1018, 1020-1022, 1024-1043, 1045-1065, 1067-1069, 1071-1073, 1075-1081 |
| 325D FM | C7K00192-00211 |
| 325D FM BUTT N | C9M00133-00145, 147 |
| 325D FM HEEL | C8L00153-00184 |
| 325D L | A3R00120-00128, 130-230, 232-351, 353-355, 357-394, 396-430, 432-454, 456-463, 465-466, 468-469, 471-473, 475, 477-482, 484-499, 501-521, 523-548, 550-568, 570-584, 586-595, 597-608, 610-618, 621-667, 669-735, 737-767, 769-770, 772-793, 795-797, 799-809, 811, 813-833, 835-845, 847-858, 860-868, 870-951, 953-1037, 1039-1121, 1123-1164, 1166, 1168-1182, 1185-1195, 1197-1204, 1206-1218, 1220-1228, 1230-1234, 1236-1349, 1351-1360, 1362-1431, 1433-1434 ERK00201, 203-204, 206-226 LAL00251-00263, 265-267, 269-286, 288-297, 299-401, 403-409, 411-413, 415-440, 442-461, 463-468, 470-481, 484-505, 507-519, 521-526 MCL00151-00164, 166-172, 176-179, 181-186, 188-201, 203-206, 208, 211-212, 214-220, 223-228, 230-231 NAC00251-00255, 258-263, 266-267, 269-270, 272-276 PAL00251-00257, 259, 262-295, 297-305, 307-325, 327-336, 338-340, 343-346, 349-368, 370-391, 393-397, 400-420, 422-431, 433-443, 445-449, 451-455, 457-465 T2S00251-00255, 257-262, 264-275, 277-281, 283-301, 303-321, 323-328, 330-333, 335-336, 338-343, 345-355, 357-358, 360-379, 382-396, 398-401 |
| 325D MH FCR | RJK00126-00131, 133-138, 140-150 |
| 325D MH HCR | C4H00208-00213, 215 |
| 328D | GTN00106-00116, 118-147, 149-161, 163-170, 172-178, 180-189, 191-202, 204-218, 220-224, 226-231, 233-255, 257-264, 266-282, 284-289, 291-309, 311-366, 368-399, 403-445, 447, 449-458, 460-462, 464-476, 482-486 MKR00173-00174, 176-180, 182-191, 193-194, 196-200, 202-205, 207-220 |
| M325D L MH | KAY00231-00269 KGG00211-00285 |
| M325D MH | EDF00221-00296 |
PARTS NEEDED
Show/hide table
Qty |
Part Number | Description |
| 1 | 2813589 | DRIVE AS-FAN |
| In order to allow equitable parts availability to all participating dealers, please limit your initial parts order to not exceed 2% of dealership population. This is an initial order recommendation only, and the ultimate responsibility for ordering the total number of parts needed to satisfy the program lies with the dealer. | ||
ACTION REQUIRED
Show/hide table
| If the 2813589/">281-3589 Viscous Fan Drive Assembly fails, replace it with a new 2813589/">281-3589 Fan Drive Assembly that is manufactured on and after June 2008. The new 2813589/">281-3589 Fan Drive Assembly is manufactured with an improved harness assembly process to ensure proper connection and routing. Patch plate on solenoid is stamped digit code for improved fan drive. Refer to Image1. "20080601" means it was manufactured on June 1,2008. And "2208" means it was manufactured on 22nd week, 2008. The fan drive assembly is improved where the digit code after 22nd is stamped. |
Show/hide table
 |
| Image1 |
SERVICE CLAIM ALLOWANCES
Show/hide table
0-36 mo |
||||||
37-60 mo |
||||||
61-84 mo |
||||||
Show/hide table
| NOTE: This is a 4.0-hour job | ||||||
Show/hide table
PARTS DISPOSITION
Show/hide table
| Handle the parts in accordance with your Warranty Bulletin on warranty parts handling. |
Caterpillar Information System:
PRODUCT SUPPORT PROGRAM FOR REPLACING THE BOOM/STICK/BUCKET HYDRAULIC CYLINDER BARREL ON CERTAIN 320D AND 324D EXCAVATORS PRODUCT SUPPORT PROGRAM FOR REPLACING THE BOOM/STICK/BUCKET HYDRAULIC CYLINDER BARREL ON CERTAIN 320D AND 324D EXCAVATORS
PRODUCT IMPROVEMENT PROGRAM FOR INSPECTING AND REWORKING, IF NECESSARY, THE UPPER FRAME ON CERTAIN M313D, M315D, M316D, AND M318D WHEELED EXCAVATORS PRODUCT IMPROVEMENT PROGRAM FOR INSPECTING AND REWORKING, IF NECESSARY, THE UPPER FRAME ON CERTAIN M313D, M315D, M316D, AND M318D WHEELED EXCAVATORS
PRODUCT SUPPORT PROGRAM FOR REWORKING THE MAIN HYDRAULIC PUMP ON CERTAIN 330D, 330D L, 330D MH, 345C, 345C L, AND 345C MH HYDRAULIC EXCAVATORS IN THE CASE OF LOOSE SERVO PISTON. PRODUCT SUPPORT PROGRAM FOR REWORKING THE MAIN HYDRAULIC PUMP ON CERTAIN 330D, 330D L, 330D MH, 345C, 345C L, AND 345C MH HYDRAULIC EXCAVATORS IN THE CASE OF LOOSE SERVO PISTON.
PRODUCT IMPROVEMENT PROGRAM FOR INSPECTING AND POSSIBLY REMOVING CERTAIN ROCKER SWITCHES FROM DEALER PARTS STOCK PRODUCT IMPROVEMENT PROGRAM FOR INSPECTING AND POSSIBLY REMOVING CERTAIN ROCKER SWITCHES FROM DEALER PARTS STOCK
PRODUCT IMPROVEMENT PROGRAM FOR INSPECTING AND POSSIBLY RETIGHTENING THE DRIVE GEAR ON CERTAIN 0R3233, 0R3860, AND 0R9250 ENGINE OIL SCAVENGE PUMPS IN DEALER PARTS STOCK FOR INSTALLATION IN VARIOUS 3508, 3512, AND 3516 ENGINES PRODUCT IMPROVEMENT PROGRAM FOR INSPECTING AND POSSIBLY RETIGHTENING THE DRIVE GEAR ON CERTAIN 0R3233, 0R3860, AND 0R9250 ENGINE OIL SCAVENGE PUMPS IN DEALER PARTS STOCK FOR INSTALLATION IN VARIOUS 3508, 3512, AND 3516 ENGINES
PRODUCT SUPPORT PROGRAM FOR REPLACING THE 191-2646 OR 267-6788 BEARING GEAR GROUP ON CERTAIN 365B L SERIES II, 365B L SERIES II FS, 365B L SERIES II MH, 365C L, 365C L FS, 365C L MH, AND 365C L CIPI EXCAVATORS PRODUCT SUPPORT PROGRAM FOR REPLACING THE 191-2646 OR 267-6788 BEARING GEAR GROUP ON CERTAIN 365B L SERIES II, 365B L SERIES II FS, 365B L SERIES II MH, 365C L, 365C L FS, 365C L MH, AND 365C L CIPI EXCAVATORS
PRODUCT SUPPORT PROGRAM FOR REWORKING THE MULTI COMBINED VALVE (334-7446) ON CERTAIN M313D, M315D, M316D, M318D, M318D MH, M322D AND M322D MH WHEELED EXCAVATORS PRODUCT SUPPORT PROGRAM FOR REWORKING THE MULTI COMBINED VALVE (334-7446) ON CERTAIN M313D, M315D, M316D, M318D, M318D MH, M322D AND M322D MH WHEELED EXCAVATORS
PRODUCT SUPPORT PROGRAM FOR REPLACING THE JAW GROUP ON CERTAIN S365B, S385B, VHS-60/3, AND VHS-70/3 SHEARS PRODUCT SUPPORT PROGRAM FOR REPLACING THE JAW GROUP ON CERTAIN S365B, S385B, VHS-60/3, AND VHS-70/3 SHEARS
PRODUCT SUPPORT PROGRAM FOR REPAIRING THE VARIABLE ADJUSTABLE BOOM ON CERTAIN M318D AND M318D MH WHEELED EXCAVATORS PRODUCT SUPPORT PROGRAM FOR REPAIRING THE VARIABLE ADJUSTABLE BOOM ON CERTAIN M318D AND M318D MH WHEELED EXCAVATORS
PRODUCT IMPROVEMENT PROGRAM FOR REPLACING THE SUPPORT PLATE ON CERTAIN SW60 WHEEL SAWS PRODUCT IMPROVEMENT PROGRAM FOR REPLACING THE SUPPORT PLATE ON CERTAIN SW60 WHEEL SAWS
PRODUCT IMPROVEMENT PROGRAM FOR INSTALLING THE LEVELING SWITCH ON CERTAIN 323DL EXCAVATORS PRODUCT IMPROVEMENT PROGRAM FOR INSTALLING THE LEVELING SWITCH ON CERTAIN 323DL EXCAVATORS
PRODUCT IMPROVEMENT PROGRAM FOR REPLACING THE 165-9579 RELIEF VALVE GROUP ON CERTAIN 365B L, 365B L SERIES II, 385B, 385B L, 385C, 385C L, AND 385C OEM EXCAVATORS PRODUCT IMPROVEMENT PROGRAM FOR REPLACING THE 165-9579 RELIEF VALVE GROUP ON CERTAIN 365B L, 365B L SERIES II, 385B, 385B L, 385C, 385C L, AND 385C OEM EXCAVATORS
PRODUCT SUPPORT PROGRAM FOR REWORKING THE HVAC DUCTS ON CERTAIN 320C, 320D, 322C, 324D, 325C, 325D, 330C, AND 330D FORESTRY MACHINES PRODUCT SUPPORT PROGRAM FOR REWORKING THE HVAC DUCTS ON CERTAIN 320C, 320D, 322C, 324D, 325C, 325D, 330C, AND 330D FORESTRY MACHINES
PRODUCT SUPPORT PROGRAM FOR MODIFICATIONS IN THE SWING PILOT CIRCUIT IN ORDER TO PREVENT JOYSTICK VIBRATION ON CERTAIN 345D EXCAVATORS PRODUCT SUPPORT PROGRAM FOR MODIFICATIONS IN THE SWING PILOT CIRCUIT IN ORDER TO PREVENT JOYSTICK VIBRATION ON CERTAIN 345D EXCAVATORS
PRODUCT SUPPORT PROGRAM FOR RELOCATING THE CONNECTOR FOR THE ENGINE OIL LEVEL SWITCH ON CERTAIN 345D EXCAVATORS PRODUCT SUPPORT PROGRAM FOR RELOCATING THE CONNECTOR FOR THE ENGINE OIL LEVEL SWITCH ON CERTAIN 345D EXCAVATORS
PRODUCT SUPPORT PROGRAM FOR INSTALLING AN EXTERNAL SEAL KIT BETWEEN THE ENGINE OIL PAN AND CRANK CASE ON CERTAIN 303C CR AND 303.5C CR EXCAVATORS PRODUCT SUPPORT PROGRAM FOR INSTALLING AN EXTERNAL SEAL KIT BETWEEN THE ENGINE OIL PAN AND CRANK CASE ON CERTAIN 303C CR AND 303.5C CR EXCAVATORS
PRODUCT SUPPORT PROGRAM FOR RE-INSTALLING THE ENGINE COOLING FAN MAP ON CERTAIN 320D AND 323D EXCAVATORS PRODUCT SUPPORT PROGRAM FOR RE-INSTALLING THE ENGINE COOLING FAN MAP ON CERTAIN 320D AND 323D EXCAVATORS
PRODUCT IMPROVEMENT PROGRAM FOR RE-FLASHING THE MACHINE SOFTWARE ON CERTAIN 312D EXCAVATORS PRODUCT IMPROVEMENT PROGRAM FOR RE-FLASHING THE MACHINE SOFTWARE ON CERTAIN 312D EXCAVATORS
PRODUCT IMPROVEMENT PROGRAM FOR INSPECTING AND REMOVING, IF NECESSARY, VARIOUS CHECK VALVE ASSEMBLIES FROM DEALER PARTS STOCK PRODUCT IMPROVEMENT PROGRAM FOR INSPECTING AND REMOVING, IF NECESSARY, VARIOUS CHECK VALVE ASSEMBLIES FROM DEALER PARTS STOCK
PRODUCT SUPPORT PROGRAM FOR REPLACING THE SEALS IN THE SWIVELS ON VARIOUS HYDRO-MECHANICAL WORK TOOLS PRODUCT SUPPORT PROGRAM FOR REPLACING THE SEALS IN THE SWIVELS ON VARIOUS HYDRO-MECHANICAL WORK TOOLS
PRODUCT IMPROVEMENT PROGRAM FOR REMOVING DEFECTIVE 353-5263, 353-5264, AND 353-5265 SEALS FROM DEALER PARTS STOCK PRODUCT IMPROVEMENT PROGRAM FOR REMOVING DEFECTIVE 353-5263, 353-5264, AND 353-5265 SEALS FROM DEALER PARTS STOCK
PRODUCT SUPPORT PROGRAM FOR REWORKING THE CAPTIVE FASTENERS ON THE COOLING FAN GUARD GROUP ON CERTAIN M313D, M315D, M316D, M318D, M318D MH, M322D, AND M322D MH WHEELED EXCAVATORS PRODUCT SUPPORT PROGRAM FOR REWORKING THE CAPTIVE FASTENERS ON THE COOLING FAN GUARD GROUP ON CERTAIN M313D, M315D, M316D, M318D, M318D MH, M322D, AND M322D MH WHEELED EXCAVATORS
PRODUCT SUPPORT PROGRAM FOR DISPENSING FUEL SYSTEM CLEANER ON VARIOUS 311D, 312D, 314D, 315D, 319D, 320D, 321D, AND 323D HYDRAULIC EXCAVATORS PRODUCT SUPPORT PROGRAM FOR DISPENSING FUEL SYSTEM CLEANER ON VARIOUS 311D, 312D, 314D, 315D, 319D, 320D, 321D, AND 323D HYDRAULIC EXCAVATORS
PRODUCT SUPPORT PROGRAM FOR REPLACING THE SEAL ON THE BOOM PRESSURE SENSOR ON CERTAIN 345D EXCAVATORS PRODUCT SUPPORT PROGRAM FOR REPLACING THE SEAL ON THE BOOM PRESSURE SENSOR ON CERTAIN 345D EXCAVATORS