PRODUCT SUPPORT PROGRAM FOR RE-INSTALLING THE ENGINE COOLING FAN MAP ON CERTAIN 320D AND 323D EXCAVATORS Caterpillar

PRODUCT SUPPORT PROGRAM FOR RE-INSTALLING THE ENGINE COOLING FAN MAP ON CERTAIN 320D AND 323D EXCAVATORS

Usage:

REBE6329-00

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04Aug2010

U-296

A-228

D-253

O-257

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*Before/After*	PRODUCT SUPPORT PROGRAM FOR RE-INSTALLING THE ENGINE COOLING FAN MAP ON CERTAIN 320D AND 323D EXCAVATORS
1356 7620		PS43133

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NOTE:

This Program must be administered either before or after failure. In either case the decision whether to apply the Program is made by the dealer. When reporting the repair, use "PS43133" as the Part Number and "7755" as the Group Number. If administered before failure, use "56" as the Warranty Claim Description Code and "T" as the SIMS Description code. If administered after failure, use "96" as the Warranty Claim Description Code, and "Z" as the SIMS Description Code.

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NOTE:

The information supplied in this service letter may not be valid after the termination date of this program. Do not perform the work outlined in this Service Letter after the termination date without first contacting your Caterpillar product analyst.

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TERMINATION DATE

31Aug2012

PROBLEM

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The standard engine cooling fan map may have been incorrectly installed at the factory on certain 320D and 323D Excavators. If the standard engine cooling map was installed instead of the high ambient fan cooling map, it may cause the engine to overheat.

AFFECTED PRODUCT

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Model	Identification Number
320D	FAL00177-03867 KGF00106-04890 KLM00124-00139
320D L	MGG00108-01755 TDH00115-00117, 119-139
323D L	YSD00177-00552

PARTS NEEDED

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No parts needed for this program

ACTION REQUIRED

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NOTE: A Factory Password is required in order to change the cooling fan map.

Install the high ambient cooling fan map. Refer to the attached Rework Procedure.

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SERVICE CLAIM ALLOWANCES

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Product smu/age whichever comes first	Caterpillar		Dealer Suggested		Customer Suggested
Product smu/age whichever comes first	Parts %	Labor Hrs%	Parts %	Labor Hrs%	Parts %	Labor Hrs%
0-10000 hrs, 0-60 mo	100.0%	100.0%	0.0%	0.0%	0.0%	0.0%

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NOTE: This is a 0.5-hour job
NOTE: $90 U.S. Dollars will be allowed for the Factory Password charge.

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PARTS DISPOSITION

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Handle the parts in accordance with your Warranty Bulletin on warranty parts handling.

Rework Procedure

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1) Connect ET to "Machine Control 320D/323D".

2) Select Service -> Configuration from the menu.

Image1.1.1

3) Click on "Machine Attachments", then double click on "Engine Cooling Fan Map".

Image1.2.1

4) Select "High Ambient" and press OK button after dialogue pop-up.

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5) Press YES button after confirmation screen is displayed.

Image1.4.1

6) Entry of factory password is required. (Same password cannot be used since the password changes according to model and ET that is used.)

7) Enter your password in dialogue and press OK button.