PRODUCT IMPROVEMENT PROGRAM FOR RE-FLASHING THE MACHINE SOFTWARE ON CERTAIN 312D EXCAVATORS Caterpillar

PRODUCT IMPROVEMENT PROGRAM FOR RE-FLASHING THE MACHINE SOFTWARE ON CERTAIN 312D EXCAVATORS

Usage:

REBE6340-00

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30Jul2010

U-287

O-250

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*Priority*	PRODUCT IMPROVEMENT PROGRAM FOR RE-FLASHING THE MACHINE SOFTWARE ON CERTAIN 312D EXCAVATORS
7610 7620		PI31779

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NOTE:

This Program must be administered as soon as possible. When reporting the repair, use "PI31779" as the Part Number and "7751" as the Group Number, "56" as the Warranty Claim Description Code and "T" as the SIMS Description code. Exception: If the repair is done after failure, use "PI31779" as the Part Number, "7751" as the Group Number, "96" as the Warranty Claim Description Code, and "Z" as the SIMS Description Code.

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NOTE:

The information supplied in this service letter may not be valid after the termination date of this program. Do not perform the work outlined in this Service Letter after the termination date without first contacting your Caterpillar product analyst.

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COMPLETION DATE	TERMINATION DATE
31Jan2011	31Jul2011

PROBLEM

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The machine ECM needs to be re-flashed with the 3567726/">356-7726 Software on certain 312D Excavators that are equipped with the High Ambient Package. The existing 338-6932 Software could cause overheating.

AFFECTED PRODUCT

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Model	Identification Number
312D LC	RKF00183, 185, 187, 189-190, 192, 197, 201, 205, 211, 213, 225, 230, 232, 235-236, 243, 245-247, 249, 252-253, 255, 257-259, 261-263, 266, 269, 271, 274, 280, 282-283

PARTS NEEDED

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Qty	Part Number	Description
1	3567726	SOFTWARE GP-ELEK
In order to allow equitable parts availability to all participating dealers, please limit your initial parts order to not exceed 43% of dealership population. This is an initial order recommendation only, and the ultimate responsibility for ordering the total number of parts needed to satisfy the program lies with the dealer.

ACTION REQUIRED

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Download the machine flash-file 3567726.fls from Service Information System (SIS) and update the machine ECM.

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OWNER NOTIFICATION

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U.S. and Canadian owners will receive the attached Owner Notification.

SERVICE CLAIM ALLOWANCES

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Caterpillar		Dealer Suggested		Customer Suggested
Parts %	Labor Hrs%	Parts %	Labor Hrs%	Parts %	Labor Hrs%
100%	100%	0%	0%	0%	0%

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NOTE: This is a 1.0-hour job

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PARTS DISPOSITION

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Handle the parts in accordance with your Warranty Bulletin on warranty parts handling.

MAKE EVERY EFFORT TO COMPLETE THIS PROGRAM AS SOON AS POSSIBLE.

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COPY OF OWNER NOTIFICATION FOR U.S. AND CANADIAN OWNERS

XYZ Corporation
3240 Arrow Drive
Anywhere, YZ 99999

PRIORITY - PRODUCT IMPROVEMENT PROGRAM FOR RE-FLASHING THE MACHINE SOFTWARE

MODELS INVOLVED - 312D Excavators

Dear Caterpillar Product Owner:

The machine ECM needs to be re-flashed with the 3567726/">356-7726 Software on the products listed below. The existing 338-6932 Software could cause overheating. You will not be charged for the service performed.

Contact your local Caterpillar dealer immediately to schedule this service. The dealer will advise you of the time required to complete this service.

Please refer the dealer to their Service Letter dated 30Jul2010 when scheduling this service.

We regret the inconvenience this may cause you, but urge you to have this service performed as soon as possible to prevent unscheduled downtime.

Caterpillar Inc.

Identification #(s)

Attached to 30Jul2010 Service Letter