PRODUCT SUPPORT PROGRAM FOR DISPENSING FUEL SYSTEM CLEANER ON VARIOUS 311D, 312D, 314D, 315D, 319D, 320D, 321D, AND 323D HYDRAULIC EXCAVATORS
Usage:
REBE6409-01
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| 18Aug2010 |
| (Revised 25Aug2010) |
U-333
A-260
O-290
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| After Failure Only | PRODUCT SUPPORT PROGRAM FOR DISPENSING FUEL SYSTEM CLEANER ON VARIOUS 311D, 312D, 314D, 315D, 319D, 320D, 321D, AND 323D HYDRAULIC EXCAVATORS |
|
| 1280 1250 | PS51886 |
|
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| NOTE: | This Program can only be administered after a failure occurs. The decision whether to apply the Program is made by the dealer. When reporting the repair, use "PS51886" as the Part Number and "7755" as the Group Number. Use "96" as the Warranty Claim Description Code and use "Z" as the SIMS Description Code. |
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| NOTE: | The information supplied in this service letter may not be valid after the termination date of this program. Do not perform the work outlined in this Service Letter after the termination date without first contacting your Caterpillar product analyst. |
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| NOTE: | This Revised Service Letter replaces the August 18, 2010 Service Letter. Changes have been made to Action Required for clarification. |
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TERMINATION DATE |
| 31Aug2011 |
PROBLEM
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| Diesel fuel with higher distillation temperatures can lead to injector coking, leading to higher soot deposits in the combustion chamber. Biodiesel and certain other heavy distillate diesel fuel usage forms deposits in orifices. The injectors that have become restricted by deposits in certain small and medium size excavators have caused black smoke and loss of power. |
AFFECTED PRODUCT
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| Model | Identification Number |
| *******Group 1******* | |
| 320D | A6F00224, 227, 229, 362, 364, 558, 586, 714-715, 718-719, 721, 831, 836-837, 951, 955, 957, 959, 961 FAL00186, 189, 196, 231, 363-364, 366, 420, 429, 2626-2630, 2633, 2635, 2637-2638, 2645 KGF00115, 117-151, 153-198, 214-219, 221-225, 227-228, 230-238, 246-248, 254, 256-257, 267, 275-276, 284-286, 290, 294, 298, 300-301, 305, 308, 316-317, 325-326, 328, 342, 348-350, 363-364, 368, 377, 386-387, 389-392, 396-397, 404, 433, 435, 452, 460, 472-473, 475-476, 481-482, 484-486, 492-494, 500, 511, 513-514, 516, 525, 527, 539, 545, 548, 563, 576, 585-587, 593-594, 603, 606, 610, 613-614, 627, 633-634, 637, 652, 665, 670-671, 677-678, 682-683, 685-687, 693-697, 699-700, 702-705, 708-716, 718, 721, 723-725, 731-737, 742-743, 745, 749-760, 770, 777, 781-782, 828, 883, 896-899, 901, 903-906, 914, 916-921, 923-924, 929-930, 932-933, 938-948, 953-956, 963, 1014-1015, 1029, 1055-1056, 1066-1070, 1072, 1074, 1090, 1146, 1188-1189, 1198, 1200, 1205, 1207-1208, 1210, 1212, 1215-1218, 1220, 1230, 1236, 1238, 1240, 1243, 1245, 1248-1250, 1259-1260, 1263-1269, 1271-1272, 1274, 1280, 1283, 1286, 1314, 1336-1337, 1342-1343, 1348, 1350, 1355, 1361, 1369-1370, 1374, 1379, 1385, 1387-1392, 1409-1412, 1419-1421, 1424, 1433, 1460, 1487, 1489, 1492, 1517, 1519-1520, 1522-1523, 1525, 1528, 1530-1531, 1534-1536, 1538-1541, 1543-1550, 1552-1555, 1557, 1560-1563, 1569, 1572-1574, 1576-1579, 1581, 1583, 1585, 1588, 1594-1595, 1598, 1603-1604, 1607, 1616, 1638-1645, 1647-1648, 1653, 1655-1658, 1660, 1662-1664, 1678-1679, 1681-1683, 1692-1696, 1704-1705, 1709, 1738-1749, 1768-1769, 1775, 1786, 1795-1797, 1800-1801, 1803, 1819, 1822, 1825-1826, 1828-1829, 1832-1833, 1846, 1850-1851, 1853, 1856, 1859-1860, 1863-1867, 1872-1873, 1875-1877, 1896, 1913-1918, 1920-1921, 1923-1924, 1942, 1945-1950, 1952-1963, 1977, 1979-1980, 2057, 2060, 2063-2064, 2066, 2068-2074, 2076, 2088-2092, 2094-2095, 2097-2098, 2119, 2165, 2168, 2170, 2188, 2191, 2193-2194, 2198, 2201-2204, 2207-2208, 2212, 2215-2216, 2218, 2221-2222, 2227-2230, 2233-2235, 2238-2239, 2241-2246, 2250-2251, 2271, 2275, 2282, 2293, 2300, 2333, 2335, 2340, 2342-2343, 2345-2346, 2356, 2358-2359, 2368-2370, 2373, 2376-2381, 2383-2386, 2388, 2390-2391, 2394-2422, 2427-2428, 2430-2431, 2447, 2471-2474, 2477, 2505, 2527-2531, 2537, 2545-2546, 2566-2571, 2581, 2583, 2585, 2588, 2618, 2637, 2640, 2650-2651, 2655, 2717, 2779, 2781, 2783-2786, 2791, 2798, 2804, 2809, 2811, 2821, 2825, 2833, 2839-2840, 2842-2843, 2881-2882, 2884, 2886-2888, 2892-2893, 2896-2897, 2899-2901, 2903-2904, 2906, 2923, 2940-2942, 2989-2997, 3000-3007, 3011-3024, 3026-3048, 3054, 3132, 3134-3135, 3137-3140, 3142, 3150, 3152-3153, 3155, 3165, 3167, 3172-3173, 3176-3179, 3181-3182, 3184-3185, 3191, 3193, 3199, 3202-3205, 3207, 3210-3211, 3213, 3218, 3220, 3222-3223, 3225-3227, 3232-3243, 3245-3246, 3248, 3250, 3252, 3254, 3256, 3258-3261, 3263-3264, 3266-3268, 3271, 3273-3274, 3279, 3281-3282, 3284-3286, 3298-3302, 3304-3306, 3308-3310, 3314, 3324-3325, 3337, 3339, 3341, 3360-3362, 3366, 3370-3371, 3373-3376, 3380-3384, 3388, 3393-3394, 3398, 3406, 3408-3413, 3415-3417, 3421-3422, 3424, 3431-3442, 3444-3452, 3454-3460, 3462-3463, 3465, 3467-3468, 3471-3472, 3476, 3478-3481, 3483-3484, 3495, 3529-3530, 3535, 3549, 3557, 3568, 3578, 3714, 3746-3747, 3778-3779, 3782-3783, 3786-3787, 3791, 3794-3795, 3798, 3800, 3804-3809, 3811-3818, 3832, 3834-3837, 3843-3846, 3849, 3851, 3855, 3857, 3859, 3863-3868, 3870, 3874, 3878-3883, 3885, 3887-3889, 3893-3894, 3897, 3899-3904, 3906, 3908, 3965-3969, 3971-3979, 3981-3982, 3984, 3986-4001, 4003, 4005, 4010, 4012, 4062-4079, 4084-4085, 4096-4097, 4099, 4103, 4107-4112, 4114, 4116-4120, 4123, 4129-4131, 4133-4139, 4141-4150, 4158-4174, 4176-4180, 4193, 4198-4208, 4210, 4212-4223, 4225-4227, 4269-4288, 4290-4292, 4297-4298, 4300, 4302-4303, 4312-4314, 4316-4317, 4319-4330, 4334-4354, 4356-4375, 4386-4390, 4423-4428, 4431-4432, 4434, 4436-4437, 4439-4447, 4454-4461, 4463-4464, 4468-4472, 4474-4475, 4477-4483, 4495, 4498-4503, 4505-4515, 4517-4523, 4553, 4555, 4561, 4629, 4690, 4693-4695, 4698-4700, 4741, 4745, 4749, 4752, 4771-4772, 4774-4777, 4780 PHX02357, 2389, 2391, 2401 |
| 320D L | A8F00311-00316, 320-321, 326, 328-329, 393, 395, 414-416, 419, 474, 479, 481-483, 507, 510-511, 517, 543, 546-549, 554-555, 596-606, 611, 617-618, 627-629, 634, 644, 654-659, 679-683, 713, 716, 719, 722, 725, 777, 780-781, 784, 787, 792, 843, 854-855, 857, 861, 866, 923, 934-935, 944-945, 956, 958, 962, 986, 990, 993-994, 997-998, 1001-1002, 1005, 1021, 1033, 1046, 1055, 1057-1062, 1074, 1077, 1131, 1133-1139, 1143-1145, 1147, 1150, 1159-1160, 1162, 1187, 1189, 1275, 1286, 1293, 1487-1488 GDP00128-00138, 140, 145-146, 149, 151-154, 166, 168, 170, 172, 174, 191-192, 228-232, 237-238, 242, 277-281, 285-286, 297, 303, 306, 309, 313 MGG00114-00115, 118-120, 145-146, 148-157, 167-171, 209-211, 214-215, 255-258, 261, 264, 268-271, 274-277, 280-283, 287-290, 294-297, 300-303, 306-309, 313, 490-491, 498-499, 506-507, 514-515, 522-523, 530-531, 536-542, 546-549, 552-555, 562-565, 568-571, 748-752, 759-763, 770-774, 781-785, 872-887, 890-892, 896-897, 902-919, 923-924, 981-1010, 1026-1065, 1210-1243, 1248-1249, 1252-1254, 1261-1263, 1266-1267, 1273-1274, 1277-1279, 1286, 1330-1333, 1335-1338, 1340-1359, 1416-1423, 1431-1447 |
| 320D LN | PCX00101-00102, 117-123, 130, 143, 158-163 WBN00202, 205, 212, 218, 220, 222, 232-234, 236-237, 247-248, 252-254, 258-259, 261-262, 267-270, 280-281 |
| 320D LRR | EJT00136-00141 ZGB00121-00123, 125-166 |
| 321D LCR | PBD00105-00134, 136-178, 180-192, 194, 196-199, 202-204, 206-225, 227-232 TXA00170-00178, 180-184, 191, 198, 205, 207 |
| 323D | WNE00122 |
| 323D L | BYM00107-00110, 114-121, 123-126, 128, 130-141, 143-147, 149-158, 160-161, 163, 165-166, 168-175, 178-194, 196-208, 210-219, 221-228, 231-236, 238-242, 244-249, 251, 253-254, 256-263, 265-275, 277, 279-307, 309-350, 352, 354-396, 398-409, 412, 416, 418-420, 423-465, 467-486, 488-507, 511-520, 522-545, 547-560, 562-569, 571-578, 580-605, 607, 609-619, 621-624, 626-641, 643-648, 650-658, 661-701, 704-745, 747-758, 760-799, 801-814, 816-857 JLG00271-00287, 289-309, 311-312, 314-328, 330-391, 393, 395-421, 423-439, 441-443, 445-446 NDE00207, 225 WGC00151, 153, 156, 158-169, 176-178, 186-189 ZMF00152-00157, 159-162, 164-165, 167, 169-184, 186-190, 194, 197-198, 200-203, 208-210, 212-224, 226, 234, 236-237, 240-241, 243-244, 248, 251-252, 254-255, 257-258, 260, 262 |
| 323D LN | CWG00137-00138, 162, 164 RAC00252, 259, 262, 266-270, 272-277, 279-281, 283, 288, 290, 292, 294, 296, 298-301, 310, 312, 316-317, 320, 323, 325-327, 330, 335, 342-343, 345, 348, 350, 352-354, 356, 359, 365, 367, 369, 371-374, 382, 385, 387-388, 390-392, 394, 397, 402-404, 407-415, 417, 419-431, 433-435, 441, 445, 447-448, 454-458, 462, 464-470, 473-474, 476-477, 490-491, 498-499, 501, 503, 508, 510-511, 513-517, 519-520, 522, 527, 531, 535, 538-545, 547-549, 551-555, 557-559, 561, 563-570, 574, 577-581, 583, 585-587, 589-590, 592-594, 596, 599, 601-603, 605-606, 610-612, 615-616, 621, 626-628, 630-633, 635-637, 639, 641-644, 650, 652, 655-656, 658-660, 664, 668, 670-671, 674-675, 684, 686-687, 693, 696, 700, 703 |
| 323D SA | NES00180-00182, 200-203, 205 SED00198-00199, 206, 211, 216, 218-219, 221-226, 228-229, 231-234, 236, 238-240, 244, 249, 251, 254, 257, 260-262, 264-266, 269, 287, 289, 292-294, 296-298, 308, 310, 320, 322, 327, 330, 334-335, 337, 344-354, 357, 360-361, 367-368, 370, 372, 375-378, 380-381, 383-386, 388-391, 393-396, 399-401, 403-406, 411, 414-421, 437, 439-442 |
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| *******Group 2******* | |
| 311D LRR | DDW00130, 132, 134-140, 145, 147, 151, 153, 156-163, 165-166, 168-176, 178-180, 182-185 LKA00131-00137, 139-140, 142-148, 150, 158, 167, 172-174, 182-184 |
| 312D LC | JBC00287, 299, 385, 388, 392, 397-398, 446-447, 535, 549, 551, 554-556, 605-606, 622-623, 646, 649-651, 677, 701, 704-705, 721, 723, 766, 893, 925, 932 KCD00256-00260, 262-264, 266, 269-296, 298, 300, 305-307, 309-310, 315-316, 318-322, 329-330, 332, 335-356, 358-361, 363, 367, 369, 372-373 RKF00181-00182, 184, 187, 197, 199-200, 202, 208, 212, 214-215, 217-218, 221, 223, 225-226, 233, 238, 241, 244, 246, 254, 259, 262, 265, 281-283 TGY00146 |
| 314D LCR | SBP00139-00148, 150-152, 154, 156, 158, 160, 163, 165-170, 172-178 TXN00178, 184, 187-188, 190-191, 196-197, 201-204, 206, 210-212, 219, 222, 225, 228, 232-233 |
| 315D | KBD00165-00171, 173-176, 178-181, 183-184, 187, 190-192, 196, 198-202, 204-208, 211-212, 214, 223-224, 226, 229, 231-239, 241-243, 245-252 |
| 315D LC | NCM00188-00191, 193, 196, 198-201, 203-210, 212-214, 218 TLE00224-00231 |
| 319D LC | BZH00154-00158, 161-169, 171-182, 184-204, 206-225, 228-231, 234, 236, 238, 240-246, 248-250, 253-254, 256-268, 271-274, 276, 279-280, 284-292, 294-303, 309-318, 322-324, 327-330, 335, 337-345, 347-365, 368, 372-373, 376-379, 384-386, 388-392, 394, 409-419, 421, 423-424, 427-453 ZGZ00185-00197, 199-202, 204-208, 211-213, 215-216, 218-220, 222-232, 235, 237, 240-241, 252 |
| 319D LN | DAY00169, 173, 176, 182-185, 199-200, 202, 204-205, 207, 213, 216, 218-220, 223-226, 232, 238-241, 246, 248, 251-252, 256 WBJ00248, 251, 255-256, 261, 264 |
PARTS NEEDED
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Qty |
Part Number | Description |
| *******Group 1******* | ||
| 2 | 3436210 | CLEANER-FUEL |
| In order to allow equitable parts availability to all participating dealers, please limit your initial parts order to not exceed 7% of dealership population. This is an initial order recommendation only, and the ultimate responsibility for ordering the total number of parts needed to satisfy the program lies with the dealer. | ||
| *******Group 2******* | ||
| 2 | 3436210 | CLEANER-FUEL |
| In order to allow equitable parts availability to all participating dealers, please limit your initial parts order to not exceed 7% of dealership population. This is an initial order recommendation only, and the ultimate responsibility for ordering the total number of parts needed to satisfy the program lies with the dealer. | ||
ACTION REQUIRED
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| When the customer complains of black smoke and loss of power. 1. Give the customer 2 bottles of 343-6210 Caterpillar Fuel System Cleaner to be added to a tank of fuel. Adding the additive prior to fuel allows for better mixing of the fuel and additive. 2. Instruct the customer to continue to operate the machine as normal. Power will return after consumption of the treated fuel. |
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SERVICE CLAIM ALLOWANCES
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| *******Group 1******* | ||||||
0-60 mo |
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| NOTE: This is a 1.0-hour job for Group 1 | ||||||
| At a customer complaint of black smoke and loss of power, no other troubleshooting is required. Give the customer 2 bottles of fuel system cleaner to remove the deposits from the injectors. This letter only pays for 2 bottles of cleaner and 1 hour labor. No other charges will be paid under this letter. NOTE: This letter can only be applied once per serial number. |
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| *******Group 2******* | ||||||
0-60 mo |
||||||
| NOTE: This is a 1.0-hour job for Group 2 | ||||||
| At a customer complaint of black smoke and loss of power, no other troubleshooting is required. Give the customer 2 bottles of fuel system cleaner to remove the deposits from the injectors. This letter only pays for 2 bottles of cleaner and 1 hour labor. No other charges will be paid under this letter. NOTE: This letter can only be applied once per serial number. |
PARTS DISPOSITION
| Handle the parts in accordance with your Warranty Bulletin on warranty parts handling. |
Caterpillar Information System:
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PRODUCT SUPPORT PROGRAM FOR INSTALLING AN EXTERNAL SEAL KIT BETWEEN THE ENGINE OIL PAN AND CRANK CASE ON CERTAIN 303C CR AND 303.5C CR EXCAVATORS PRODUCT SUPPORT PROGRAM FOR INSTALLING AN EXTERNAL SEAL KIT BETWEEN THE ENGINE OIL PAN AND CRANK CASE ON CERTAIN 303C CR AND 303.5C CR EXCAVATORS
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PRODUCT SUPPORT PROGRAM FOR MODIFICATIONS IN THE SWING PILOT CIRCUIT IN ORDER TO PREVENT JOYSTICK VIBRATION ON CERTAIN 345D EXCAVATORS PRODUCT SUPPORT PROGRAM FOR MODIFICATIONS IN THE SWING PILOT CIRCUIT IN ORDER TO PREVENT JOYSTICK VIBRATION ON CERTAIN 345D EXCAVATORS
PRODUCT SUPPORT PROGRAM FOR REWORKING THE HVAC DUCTS ON CERTAIN 320C, 320D, 322C, 324D, 325C, 325D, 330C, AND 330D FORESTRY MACHINES PRODUCT SUPPORT PROGRAM FOR REWORKING THE HVAC DUCTS ON CERTAIN 320C, 320D, 322C, 324D, 325C, 325D, 330C, AND 330D FORESTRY MACHINES
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PRODUCT SUPPORT PROGRAM FOR REPLACING THE BOOM/STICK/BUCKET HYDRAULIC CYLINDER BARREL ON CERTAIN 320D AND 324D EXCAVATORS PRODUCT SUPPORT PROGRAM FOR REPLACING THE BOOM/STICK/BUCKET HYDRAULIC CYLINDER BARREL ON CERTAIN 320D AND 324D EXCAVATORS
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PRODUCT IMPROVEMENT PROGRAM FOR INSPECTING AND POSSIBLY RETURNING 0R4943, 0R8777, 0R8778, AND 0R9847 REMAN CYLINDER PACKS IN DEALER PARTS STOCK PRODUCT IMPROVEMENT PROGRAM FOR INSPECTING AND POSSIBLY RETURNING 0R4943, 0R8777, 0R8778, AND 0R9847 REMAN CYLINDER PACKS IN DEALER PARTS STOCK
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