PRODUCT SUPPORT PROGRAM FOR REPLACING THE ANTENNA ON CERTAIN PRODUCT LINK 522 ON CERTAIN CATERPILLAR PRODUCTS
Usage:
TEBE5720-01
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| 26Jan2017 |
| (Revised 30Jan2019) |
E130
E270
K635
K63A
K63B
K680
M610
N030
N172
V21A
V21D
V225
V234
V255
V262
V266
V270
V27E
V27F
V27R
V27U
V27Z
V350
V351
V35Z
V363
V382
V470
V475
Z850
E270
K635
K63A
K63B
K680
M610
N030
N172
V21A
V21D
V225
V234
V255
V262
V266
V270
V27E
V27F
V27R
V27U
V27Z
V350
V351
V35Z
V363
V382
V470
V475
Z850
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| Containment - After Failure Only (Limited distribution) | PRODUCT SUPPORT PROGRAM FOR REPLACING THE ANTENNA ON CERTAIN PRODUCT LINK 522 ON CERTAIN CATERPILLAR PRODUCTS |
|
| 7490 7606 733B 7610 | PS61344 |
|
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| NOTE: | Caterpillar’s obligations under this Service Letter are subject to, and shall not apply in contravention of, the laws, rules, regulations, directives, ordinances, orders, or statutes of the United States, or of any other applicable jurisdiction, without recourse or liability with respect to Caterpillar. |
| NOTE: | This Containment Program can only be administered after a failure occurs. The decision whether to apply the Program is made by the dealer and service rep. Obtain the service reps Goodwill Approver Code before completing the repair. EAME dealers should use their standard Industry Group specific goodwill approval codes. The Goodwill Approver Code must be included when submitting the claim. |
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| NOTE: | When reporting the repair, use "PS61344" as the Part Number and "7777" as the Group Number. Use "96" as Warranty Claim Description Code and use "Z" as the SIMS Description Code. |
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| NOTE: | The information supplied in this service letter may not be valid after the termination date of this program. Do not perform the work outlined in this Service Letter after the termination date without first contacting your Caterpillar product analyst. |
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| NOTE: | This Revised Service Letter replaces the 26Jan2017 Service Letter. Changes have been made to the Termination Date. |
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TERMINATION DATE |
| 31Jan2021 |
PROBLEM
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| The Product Link PL522 antenna fails because of insufficient leakage resistance. As a result, the machine stops reporting or GPS position is not reported. |
AFFECTED PRODUCT
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| Model | Identification Number |
| *******Group 1******* | |
| 120K | SZN01464, 1513, 1575, 1590, 1661, 1663, 1675, 1693 |
| 140K | SZL00653, 1132, 1516, 1518-1519, 1568-1571, 1793, 1796, 1820-1821, 1915, 1970 |
| 140M | D9G00151, 1319, 1381, 1388, 1405-1413, 1428-1431, 1440-1441, 1443, 1447, 1473-1474, 1482, 1492-1493, 1507, 1510, 1512, 1608 |
| 14M | R9J00439 |
| 160K | SZM00499 |
| 16M | R9H00821 |
| 320C | PAB05102 |
| 320D | DHK00665, 945 FAL00292, 585, 9417, 9423-9431, 9434, 9436, 9438-9439, 9441 JFZ08399 KGF00361, 412, 1196, 2080, 2083, 2319, 2859, 3643, 3655, 4596, 4625, 5234, 5424, 5597-5598, 5600, 5615, 5617, 5686, 5690, 5698, 5700-5701, 5768, 5818, 6301, 7540, 7557, 7564, 7659, 7671, 7677, 7681, 7684, 7686, 7690, 7697, 7702, 7713, 7721, 7729, 7742, 7752, 7755, 7757, 7764, 7767, 7772, 7774, 7777-7778, 7780-7782, 7798, 7928, 7948, 7954, 8182, 8272, 8280, 8288, 8295-8296, 8301, 8304, 8337, 8352, 8355-8356, 8362, 8365, 8368, 8370, 8375, 8405, 8425, 8430, 8460, 8493, 8515, 8517, 8539, 8552, 8557, 8565, 8572, 8581, 8588, 8593, 8602, 8605, 8608, 8622, 8624, 8627, 8629, 8632-8633, 8637, 8645, 8654, 8658, 8662, 8671, 8675, 8678, 8684-8685, 8688, 8692, 8696, 8699, 8705, 8710, 8713, 8716, 8725, 8730, 8734, 8741, 8746, 8759, 8767, 8774, 8784, 8793, 8820, 8841, 8847, 8849, 9031, 9039, 9051, 9068, 9077, 9082, 9088, 9106, 9108, 9111, 9124, 9128-9129, 9136, 9268, 9275, 9283, 9286-9287, 9378, 9383, 9443 MZD00341, 344, 348 |
| 320D 2GC | JFM00778-00784, 786-794, 797-802, 804-815, 817-819, 821, 825-832, 834-837 |
| 320D 2L | DNS00292, 469-471 KHR00103-00111, 121-122, 124-136, 138-149, 151-152, 155-168, 183-185, 187, 194-195, 198-200, 214-215, 217-218, 224-225, 230, 232-233, 235, 238-240, 242-243, 245-254, 284-285, 288-289, 291-295, 297-299, 302, 304, 352, 354, 357-358, 360-363, 365-366, 374-376, 378-381, 385, 388, 435, 437, 451, 493, 497, 499-500, 502, 504, 508, 510, 519, 523, 531, 533, 535 PBB00165, 284-289 RAR01796, 1800, 1851-1854 ZCS01035, 1276-1283, 1316-1317, 1433 |
| 320D L | GDP00519, 863-864 |
| 320D LN | PCX00201, 203 WBN00225, 243 |
| 322C | DAA00198 |
| 323D L | NZF00332 PBE03335 |
| 323D LN | CWG00250, 267 |
| 324D L | DFP00367, 403, 434, 755, 768, 782, 794-795, 798, 801-802, 804, 1136, 1138-1139, 1159-1162, 1186, 1223, 1234-1235, 1237, 1239, 1244, 1247-1252, 1255-1261, 1263-1264, 1266-1270, 1272, 1276, 1281-1285, 1287, 1303, 1306, 1308, 1310-1311, 1313, 1318, 1325, 1337-1338, 1358-1359, 1362-1363, 1366-1369, 1371, 1383 TSN00396-00397, 470-471, 478, 626-628, 633-634, 650, 652, 670 |
| 325D | SCR00326, 918, 1000-1001, 1046 |
| 326D 2L | MZH00255 |
| 329D 2L | THW00238 |
| 329D L | DJF00629-00634, 637-640, 645-646, 648, 659, 680, 711, 714, 717, 743, 832, 847, 875, 988, 1279 MNB00427, 476, 478, 481, 484, 502-503, 507, 564, 609, 697, 900, 906, 1012-1013, 1215, 1217, 1221, 1258, 1314, 1474, 1608-1609 XDB00168, 175, 181 |
| 330C | CAP01687 KDD01407, 1520 |
| 330D | MEY00175, 178, 431 NBD00151, 595, 714, 774, 800, 838, 1012, 1298-1299, 1381, 1385, 1456 |
| 336D 2L | YCF00260, 263-265, 281-284, 303-304, 306, 332, 334-340, 346, 348, 350-351, 353, 355, 357, 364, 366, 379, 433, 442-443, 608 |
| 336D L | J2F00303, 596-598, 697, 851-852, 1030-1031 MPL00550 PRF00378, 805-806, 1001, 1049, 1118-1119, 1121, 1125, 1127, 1136-1138, 1140-1148, 1150-1152, 1154-1157, 1159, 1175, 1177, 1179-1180, 1182-1185, 1191, 1195-1206, 1213-1215, 1219-1246, 1347, 1384, 1388, 1416, 1419, 1469 PTB00267-00268, 277, 294, 296, 389, 415 ZML00141, 143, 153-154, 160, 165-166, 173, 176, 182 |
| 345C | WDE00153 |
| 345C L | LYS00188 |
| 345D L | PBT00524 |
| 349D L | JGB00229, 233, 237, 296, 311, 658, 678, 724, 752-753, 796, 868 NNF00387, 463, 471 |
| 365C L | MCY00423, 458 |
| 374D L | PAS00166-00167, 172, 447, 506, 527, 529, 572, 574, 647-649, 692, 718, 724, 821, 899, 926, 928, 961, 972 PAX00352-00353, 356, 411, 419-420, 423 |
| 374F | MFL00244 |
| 385C FS | EAM00330 MMA00300 |
| 385C L | SBE00276 |
| 390D L | WAG00186 WAP00199, 332, 417 |
| 390F | GAY00180 |
| 583T | CMX00539 |
| 725 | B1L02457, 2459 |
| 730 | B1M02393, 3463-3464, 3477-3479, 3518, 3606, 3608, 3703, 3722-3723, 3763-3764, 3766, 4165-4166 |
| 730C | LFF00261 |
| 735 | B1N00935, 939, 1286-1287, 1291-1292 |
| 735B | L4D00393-00402, 415-416, 447 |
| 740B | L4E00607-00608, 1479, 1485, 1825-1826, 2235-2236, 2376-2377, 2379, 2749, 2763, 2778-2779, 2792, 2802, 2823, 2825, 2827, 2829, 2988 |
| 740B EJ | L4F00481-00482 |
| 769D | BBB00088 |
| 772 | RLB00704-00705, 707 |
| 772G | LTS00250, 264-267, 279-280, 287-288, 293-298, 306, 314, 316, 320, 322, 326, 358 |
| 773D | NBJ00337 |
| 773E | KEG00126, 209, 264, 312-313 |
| 777D | FKR00717, 727-736, 1093-1094, 1144-1145, 1229, 1530-1532, 1663-1667 |
| 777F | JRP01743-01744, 1769, 1784, 1792, 1796, 1833 |
| 814F | BXG00512 |
| 824H | ASX00413, 440, 446, 467, 470 |
| 844H | BTW00195, 211-213, 233 |
| 854K | 22100282, 373, 399 |
| 950 GC | M5K00245, 285, 476 |
| 950G II | AYL02192, 2620 |
| 950H | JAD00286, 365, 582, 587, 1760, 1782, 2121 MXL00406-00410, 468-470, 474, 476-477, 479, 554, 557 N1A00784, 1082 |
| 962G II | BAB00742 |
| 962H | MAL00108, 134, 145, 149, 151-152, 156-157, 534, 561, 595-597 N4A00314, 369, 528, 2095 PCW00211, 214, 224-227, 232, 236-240, 242-244, 248-249, 253-255, 258-261, 273-274 |
| 966H | A6G02458, 3582 BJ600228, 276, 283, 644-645, 652, 722, 766, 786, 854, 883-887, 944, 1119, 2123 TAL00409, 1573, 1578, 1580, 1585, 2197-2198, 2205-2207, 2305, 2374, 2642-2643, 2648, 2658-2660, 2756, 2765, 2768, 2771, 2773 |
| 972H | A7G01040 A7J00540-00541, 544 GTA00750, 754, 770 WXZ00203-00204, 219, 281 |
| 980G II | AXG00744 |
| 980H | KZL00238, 278, 425, 453, 614, 656, 770, 772, 978-979, 981, 986, 1043, 1047, 1052, 1098, 1193, 1307 MHG00530, 949, 1031, 1136-1137, 1225, 6294, 6535 PF800232, 253, 312, 351, 585 |
| 986H | L8S00267, 274, 292 |
| 988H | A7A00213, 246, 252, 256 BXY04238, 4493, 4497-4498, 4726, 4834, 5064, 5319, 5321, 5325, 5464 |
| 988K | LWX00518, 714-716 |
| 992G | AZX00376, 687, 783, 800 |
| 992K 2 | ZMX00492-00493, 520 |
| 993K | Z9K00542, 550 |
| 993K 2 | Z4Z00371, 378-379, 500 |
| CS-663E | DAG00543 |
| CS-683E | DAD00395 |
| CS56 | FCS00418, 856, 862, 908, 924, 1003, 1046, 1065, 1099, 1130, 1142, 1160, 1234, 1240, 1250, 1256, 1300-1301, 1308, 1310 |
| CS56B | 43700212, 214, 227, 234, 248-249, 254, 261 |
| CS64 | C7F00163 |
| CS74 | C8F00447, 526-530, 572 |
| CS74B | E7E00107-00108, 121, 124, 207-208 |
| CS76 | CYX00201, 429-430, 824, 866-868, 892-893, 904-906, 1009, 1015-1016, 1018, 1045, 1090, 1093 |
| CS78B | M8M00136-00137, 139 |
| D10T | RJG01781, 1788, 2257, 2308, 2322, 2376, 2400, 2431, 2728, 2755, 3003, 4190, 4201, 4623 |
| D11T | AMA00559 |
| D6K 2 | MXK00112, 203 |
| D6K LGP | DHA02171, 2306, 2390 |
| D6K XL | FBH01969, 1972, 1983, 2003, 2334-2335, 2339, 2342, 2524, 2526-2527, 2576, 2589, 2596-2597, 2615, 2689, 2692-2693, 2695-2696, 2699, 2703, 2713, 2739, 2750-2751, 2760, 2763 |
| D6N LGP | CCS00423 DJY01385, 1431 GHS00363, 515, 600, 784, 881, 897, 929, 981, 1010, 1084, 1127-1128, 1441, 1443, 1446, 1451-1452, 1456-1457, 1481, 1497, 1600-1601, 1607, 1609, 1611, 1617, 1625, 1629-1631, 1633, 1639-1645, 1809-1817, 1819, 1821-1822, 1825-1826, 1828 |
| D6N XL | AKM01795, 2146, 2506 CBL00429 DJA01049, 1051, 1082-1083, 1085-1086, 1090, 1103 LJR00876, 878-880, 896, 915-916, 918-920, 922, 953-962, 996 MLW00300, 315, 346, 362-364, 372, 400, 411, 414, 471, 484-486, 491, 493, 496, 537, 550, 555, 558-559, 573, 592, 621, 700, 703-704, 734, 736, 739, 743, 748, 759, 764, 774, 782, 784-785, 903-907, 909-913, 1102-1110, 1114-1115, 1117, 1119-1124, 1126 |
| D6R II | BLE00293 |
| D6R III | TBC00234, 486 |
| D6R LGP X | S6Y00135, 154, 194, 246-247, 261-263, 274, 284 |
| D6R X | S6X00136-00138, 144, 146, 169, 179, 235, 293, 325, 328, 379-380, 382, 447, 479, 481, 487, 526, 610, 713-721, 730-731, 743, 749, 762, 844, 861, 863, 971, 987, 1029-1030, 1045, 1048, 1055-1056, 1061, 1075, 1090, 1096, 1100-1102, 1106, 1135, 1138, 1142, 1145-1148, 1152, 1162, 1170, 1176, 1251, 1266, 1291-1294, 1327, 1347, 1357-1358, 1402-1404, 1419-1420, 1424, 1441-1443, 1452-1453, 1485, 1488-1491, 1498, 1500-1501, 1532-1536, 1538, 1540-1541, 1543, 1546, 1548, 1555-1557, 1599-1600, 1619-1621, 1626-1629, 1697-1698, 1704-1706, 1708-1709, 1746, 1764, 1767-1768, 1785-1786, 1886, 1936-1937, 1956-1957, 1961-1963, 1968-1972, 1991, 1996, 2005, 2010, 2038 |
| D6R XL X | S6T00120, 129, 624, 638, 653 |
| D6T | JHB00148 PEZ00186, 268, 307, 336, 620-621 |
| D6T LGP | LKJ00602 |
| D6T XL | LAE00287, 413, 563, 588-590, 606-607 |
| D7R | DSH00120-00121, 202, 219, 238, 270-271, 354-355, 363-364, 399, 407-408, 447, 451 |
| D7R II | AEC02043, 2045 BRM01042 |
| D8R | 9EM07613, 8677, 9010, 9452 |
| D8T | J8B00720, 1609 |
| D9R | WDM02192, 2211, 2232, 2304, 2345, 2379, 3734 |
| M325D MH | EDF02065 |
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| *******Group 2******* | |
| 312D LC | JBC01083, 1110, 1120, 1397, 1405 MGJ00209 |
| 315D LC | CJN02417, 2420, 2435, 2437-2438, 2466, 2827, 2870-2871, 2912-2913, 2930, 2938, 3007, 3009-3011, 3013, 3016-3022, 3024, 3027, 3036, 3039, 3044, 3048 |
| 318D 2L | JEB00125-00126 WGR00187 XGS00251, 255, 260, 275 |
| 319D LN | FMH00175, 178-182, 184-186, 188, 191, 193, 196-220, 222-223, 226-241, 246-250, 254-280, 282, 284-294, 296-299, 301-302, 304 RJP00147-00149 |
| M313D | J3A00181, 183, 185-186, 223, 236, 247, 254, 450, 599, 602, 645, 652-653, 688, 699-700, 714-715, 718-719 K3D00163-00165, 219, 233, 263, 266, 269, 513 W3H00654, 712 |
| M315C | H2B00489 |
| M315D | J5B00226, 228, 230, 233, 244, 247, 258, 261, 263, 271, 280, 284, 287, 296, 304-306, 309-311, 315, 318, 329, 332, 336, 356, 358, 363-365, 370, 374-375, 377, 385-386, 390, 394, 396, 405, 413-414, 416, 418-419, 421, 430, 432, 438-439, 445, 453, 460, 466, 471-472, 474-476, 502, 504-505, 508, 513, 520-522, 531, 534, 536-541, 543-544, 546, 557-558, 561-562, 567-570, 572-574, 576-579, 581-582, 585, 591-592, 594-597, 603-604, 614 K5E00140-00141, 143-144, 146-147, 150-152, 167, 172, 176, 184-187, 208, 212, 228-231, 235, 238, 240-242, 245, 251, 270, 279, 311-313, 318, 322-323, 339, 341, 349, 351, 354 W5M00158, 328, 573, 576, 601, 5289, 5473 |
| M316D | D6W00987 |
| M317D 2 | CH500258, 260-261, 263-266, 269, 377-379, 409 |
| M318D | D8W00565, 576, 578, 585, 639, 651, 704, 709, 711-713, 718-719, 728, 731, 740, 747, 749, 753, 759, 777, 781-782, 787, 835, 838, 843, 845, 848-849, 854, 862, 879-880, 882, 916, 919, 924-925, 928, 948, 1030, 1080, 1082, 1095, 1098, 1102, 1104 P8L00316, 340, 350, 353, 369, 426-427, 429 W8P00595, 621, 712 |
| M318D MH | D9X00544 |
| M320D 2 | EN800310 |
| M322D | D2W00383 |
| M322D MH | D3X00174, 223, 440 P3W00191, 204, 224, 228, 244 |
PARTS NEEDED
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Qty |
Part Number | Description |
| *******Group 1******* | ||
| 1 | 3469376 | ANTENNA AS |
| In order to allow equitable parts availability to all participating dealers, please limit your initial parts order to not exceed 1% of dealership population. This is an initial order recommendation only, and the ultimate responsibility for ordering the total number of parts needed to satisfy the program lies with the dealer. |
||
| *******Group 2******* | ||
| 1 | 3469376 | ANTENNA AS |
| In order to allow equitable parts availability to all participating dealers, please limit your initial parts order to not exceed 1% of dealership population. This is an initial order recommendation only, and the ultimate responsibility for ordering the total number of parts needed to satisfy the program lies with the dealer. |
||
ACTION REQUIRED
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| If a failure occurs, please replace with the antenna with a 346-9376 Antenna. NOTE: This support program only covers machines which are enrolled in the Equipment Management (EM) Solutions. |
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SERVICE CLAIM ALLOWANCES
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| *******Group 1******* | ||||||
0-60 mo |
||||||
| NOTE: This is a 1.0-hour job for Group 1 | ||||||
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| *******Group 2******* | ||||||
0-60 mo |
||||||
| NOTE: This is a 1.0-hour job for Group 2 | ||||||
PARTS DISPOSITION
| Handle the parts in accordance with your Warranty Bulletin on warranty parts handling. |
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PRODUCT SUPPORT PROGRAM FOR REPLACING NRS COOLER ON CERTAIN 735C, 740C, 745C ARTICULATED TRUCKS PRODUCT SUPPORT PROGRAM FOR REPLACING NRS COOLER ON CERTAIN 735C, 740C, 745C ARTICULATED TRUCKS
PRODUCT SUPPORT PROGRAM FOR REPLACING NRS COOLER ON CERTAIN 770G AND 772G OFF-HIGHWAY TRUCKS PRODUCT SUPPORT PROGRAM FOR REPLACING NRS COOLER ON CERTAIN 770G AND 772G OFF-HIGHWAY TRUCKS
PRODUCT SUPPORT PROGRAM FOR REPLACING NRS COOLERS ON CERTAIN 824K/834K WHEEL DOZERS, 825K SOIL COMPACTORS, 826K LANDFILL COMPACTORS, AND 988K WHEEL LOADERS PRODUCT SUPPORT PROGRAM FOR REPLACING NRS COOLERS ON CERTAIN 824K/834K WHEEL DOZERS, 825K SOIL COMPACTORS, 826K LANDFILL COMPACTORS, AND 988K WHEEL LOADERS
PRODUCT SUPPORT PROGRAM FOR REPLACING THE ACCESSORY DRIVE LIP SEAL ON THE ENGINE ON CERTAIN 793, 793B, 793C, AND 793D OFF-HIGHWAY TRUCKS PRODUCT SUPPORT PROGRAM FOR REPLACING THE ACCESSORY DRIVE LIP SEAL ON THE ENGINE ON CERTAIN 793, 793B, 793C, AND 793D OFF-HIGHWAY TRUCKS
PRODUCT SUPPORT PROGRAM FOR REPLACING TUBES AND HOSES IN DIFFERENT LINES GROUPS ON CERTAIN MH3022 MATERIAL HANDLERS PRODUCT SUPPORT PROGRAM FOR REPLACING TUBES AND HOSES IN DIFFERENT LINES GROUPS ON CERTAIN MH3022 MATERIAL HANDLERS
PRODUCT SUPPORT PROGRAM FOR REPLACING THE STEERING CYLINDER HEADS ON CERTAIN 795F, 797B/797F OFF-HIGHWAY TRUCKS PRODUCT SUPPORT PROGRAM FOR REPLACING THE STEERING CYLINDER HEADS ON CERTAIN 795F, 797B/797F OFF-HIGHWAY TRUCKS
PRODUCT SUPPORT PROGRAM FOR REPLACING GENERATOR DIODES ON CERTAIN 794 AC OFF-HIGHWAY TRUCKS PRODUCT SUPPORT PROGRAM FOR REPLACING GENERATOR DIODES ON CERTAIN 794 AC OFF-HIGHWAY TRUCKS
PRODUCT SUPPORT PROGRAM FOR REPLACING THE NRS COOLER ON CERTAIN 735B, AND 740B ARTICULATED TRUCKS PRODUCT SUPPORT PROGRAM FOR REPLACING THE NRS COOLER ON CERTAIN 735B, AND 740B ARTICULATED TRUCKS
PRODUCT SUPPORT PROGRAM FOR INSTALLING NEW SOFTWARE AND REPLACING THE COMBUSTION HEAD GROUP (ARD) ON CERTAIN 950K, AND 962K WHEEL LOADERS, AP1000E, AND AP1055E ASPHALT PAVERS PRODUCT SUPPORT PROGRAM FOR INSTALLING NEW SOFTWARE AND REPLACING THE COMBUSTION HEAD GROUP (ARD) ON CERTAIN 950K, AND 962K WHEEL LOADERS, AP1000E, AND AP1055E ASPHALT PAVERS
PRODUCT IMPROVEMENT PROGRAM FOR REPLACING THE 8J-8906 BEARINGS ON 777 SUSPENSION GROUPS, ROD ASSEMBLIES, AND CYLINDER ASSEMBLIES IN DEALER PARTS STOCK PRODUCT IMPROVEMENT PROGRAM FOR REPLACING THE 8J-8906 BEARINGS ON 777 SUSPENSION GROUPS, ROD ASSEMBLIES, AND CYLINDER ASSEMBLIES IN DEALER PARTS STOCK
PRODUCT SUPPORT PROGRAM FOR REPLACING THE FUEL TANK ON CERTAIN CB64B, CB66B, AND CB68B ASPHALT COMPACTORS PRODUCT SUPPORT PROGRAM FOR REPLACING THE FUEL TANK ON CERTAIN CB64B, CB66B, AND CB68B ASPHALT COMPACTORS