PRODUCT IMPROVEMENT PROGRAM FOR UPDATING THE HARDWARE FOR THE CENTERSHIFT LOCK ON CERTAIN 12M3, 14M, 120M2, AND 140M3 MOTOR GRADERS Caterpillar

PRODUCT IMPROVEMENT PROGRAM FOR UPDATING THE HARDWARE FOR THE CENTERSHIFT LOCK ON CERTAIN 12M3, 14M, 120M2, AND 140M3 MOTOR GRADERS

Usage:

TEBE4425-02

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21Mar2016

(Revised 05May2016)

U-139

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Priority	PRODUCT IMPROVEMENT PROGRAM FOR UPDATING THE HARDWARE FOR THE CENTERSHIFT LOCK ON CERTAIN 12M3, 14M, 120M2, AND 140M3 MOTOR GRADERS
5221		PI32614

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NOTE:

Caterpillar’s obligations under this Service Letter are subject to, and shall not apply in contravention of, the laws, rules, regulations, directives, ordinances, orders, or statutes of the United States, or of any other applicable jurisdiction, without recourse or liability with respect to Caterpillar.

NOTE:

This Program must be administered as soon as possible. When reporting the repair, use "PI32614" as the Part Number and "7751" as the Group Number, "56" as the Warranty Claim Description Code and "T" as the SIMS Description code. Exception: If the repair is done after failure, use "PI32614" as the Part Number, "7751" as the Group Number, "96" as the Warranty Claim Description Code, and "Z" as the SIMS Description Code.

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NOTE:

The information supplied in this service letter may not be valid after the termination date of this program. Do not perform the work outlined in this Service Letter after the termination date without first contacting your Caterpillar product analyst.

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NOTE:	This Revised Service Letter replaces the 21Mar2016 (Revised 19Apr2016) Service Letter. Changes have been made 14M to the Owner Notification Example and to add the image to the Rework Procedure.

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COMPLETION DATE	TERMINATION DATE
30Sep2016	31Mar2017

PROBLEM

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The hardware for the centershift lock needs to be updated on certain 12M3, 14M, 120M2, and 140M3 Motor Graders. The existing bolts can be below the specified torque due to the installation of incorrect washers during machine assembly.

AFFECTED PRODUCT

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Model	Identification Number
120M 2	R9N00208
12M 3	N9P00174 N9R00205-00210
140M 3	N9M00321-00322
14M	R9J01764-01766

PARTS NEEDED

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Qty	Part Number	Description
2	1984780	WASHER-HARD
In order to allow equitable parts availability to all participating dealers, please limit your initial parts order to not exceed 38% of dealership population. This is an initial order recommendation only, and the ultimate responsibility for ordering the total number of parts needed to satisfy the program lies with the dealer.

ACTION REQUIRED

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Refer to the Service Manual if/as necessary and see the attached Rework Procedure.

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OWNER NOTIFICATION

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Owners in the following countries will receive the attached Owner Notification:
US
Canada

SERVICE CLAIM ALLOWANCES

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Caterpillar		Dealer Suggested		Customer Suggested
Parts %	Labor Hrs%	Parts %	Labor Hrs%	Parts %	Labor Hrs%
100%	100%	0%	0%	0%	0%

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NOTE: This is a 1.0-hour job

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PARTS DISPOSITION

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Handle the parts in accordance with your Warranty Bulletin on warranty parts handling.

MAKE EVERY EFFORT TO COMPLETE THIS PROGRAM AS SOON AS POSSIBLE.

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EXAMPLE COPY OF OWNER NOTIFICATION

XYZ Corporation
3240 Arrow Drive
Anywhere, YZ 99999

PRIORITY - PRODUCT IMPROVEMENT PROGRAM FOR UPDATING THE HARDWARE FOR THE CENTERSHIFT LOCK ON CERTAIN 12M3, 14M, 120M2, AND 140M3 MOTOR GRADERS

MODELS INVOLVED - 12M3, 14M, 120M2, 140M3 Motor Graders

Dear Cat Product Owner:

The hardware for the centershift lock needs to be updated on the products listed below. The existing bolt can be below the specified torque. You will not be charged for the service performed.

Contact your local Cat dealer immediately to schedule this service. The dealer will advise you of the time required to complete this service.

If you are no longer the owner of this product(s), please contact your local Cat dealer so that our records can be updated. Please refer the dealer to their Service Letter dated 21Mar2016 when scheduling this service.

We regret the inconvenience this may cause you, and urge you to have this service performed as soon as possible to prevent unscheduled downtime.

Caterpillar Inc.

Identification #(s)

Attached to 21Mar2016 Service Letter

Rework Procedure

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Machine Preparation
1. Park machine on a level surface. If necessary to park on a grade, chock the wheels securely.
2. Engage the parking brake.
3. Lower work tools to the ground.
4. Ensure that the centershift lock is in the fully engaged position.
5. Stop the engine.

Machine Rework
Replace the current washer at the centershift lock cylinder mounting connections to the frame (reference picture) with the 198-4780 washer. Loosen and re-torque bolts one at a time to enable the centershift lock cylinder to remain in the correct position during rework.

Refer to the following as necessary:
-Operation and Maintenance Manual "Operation Section - Parking"
-Testing and Adjusting Manual "Machine Preparation"
-SENR7733 "General Service and Repair Safety Information"