PRODUCT IMPROVEMENT PROGRAM FOR REPLACING THE OIL PUMP ON CERTAIN 773E, 773G, 775G, AND 777G OFF-HIGHWAY TRUCKS Caterpillar

PRODUCT IMPROVEMENT PROGRAM FOR REPLACING THE OIL PUMP ON CERTAIN 773E, 773G, 775G, AND 777G OFF-HIGHWAY TRUCKS

Usage:

TEBE4447-01

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29Jun2016

(Revised 25Aug2016)

U-342

A-260

D-303

O-299

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Priority	PRODUCT IMPROVEMENT PROGRAM FOR REPLACING THE OIL PUMP ON CERTAIN 773E, 773G, 775G, AND 777G OFF-HIGHWAY TRUCKS
1000 1302 1315 1304		PI32652

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NOTE:

Caterpillar’s obligations under this Service Letter are subject to, and shall not apply in contravention of, the laws, rules, regulations, directives, ordinances, orders, or statutes of the United States, or of any other applicable jurisdiction, without recourse or liability with respect to Caterpillar.

NOTE:

This Program must be administered as soon as possible. When reporting the repair, use "PI32652" as the Part Number and "7751" as the Group Number, "56" as the Warranty Claim Description Code and "T" as the SIMS Description code. Exception: If the repair is done after failure, use "PI32652" as the Part Number, "7751" as the Group Number, "96" as the Warranty Claim Description Code, and "Z" as the SIMS Description Code.

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NOTE:

The information supplied in this service letter may not be valid after the termination date of this program. Do not perform the work outlined in this Service Letter after the termination date without first contacting your Caterpillar product analyst.

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NOTE:	This Revised Service Letter replaces the 29Jun2016 Service Letter. Changes have been made to the Action Required.

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COMPLETION DATE	TERMINATION DATE
31Dec2016	30Jun2017

PROBLEM

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The engine oil pump needs to be replaced on certain 773E, 773G, 775G, and 777G Off-Highway Trucks. The existing engine oil pump may fail which may cause low oil pressure or no oil pressure.

AFFECTED PRODUCT

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Model	Identification Number
*****Group 1*****
773G	JWS00318-00322 MWH00361-00368
773G OEM	T5S00125
775G	MJS00464-00515 RFM00757-00830
777G	GT700150, 155 RDR00336-00365 TNM00828-00865
777G OEM	T4Y00201-00205 T5A00120-00122

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*****Group 2*****
773E	ASK00967, 1162-1164, 1167-1169, 1177-1180, 1212-1330, 1332-1334, 1339-1341 KEG00326-00329

PARTS NEEDED

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Qty	Part Number	Description
*****Group 1*****
1	3P0650	SEAL-O RING
1	5P8068	SEAL-O-RING
1	20R1516	PUMP GP-26 1 GR
1	3531648	GASKET-OIL PAN
1	SEALANT	Loctite 5900 Flange Sealant
In order to allow equitable parts availability to all participating dealers, please limit your initial parts order to not exceed 45% of dealership population. This is an initial order recommendation only, and the ultimate responsibility for ordering the total number of parts needed to satisfy the program lies with the dealer.
*****Group 2*****
1	0R8210	PUMP GP-26 1 GR
1	6N1396	GASKET-OIL PAN
1	1090076	SEAL-O-RING
1	1090078	SEAL-O-RING
1	SEALANT	Loctite 5900 Flange Sealant
In order to allow equitable parts availability to all participating dealers, please limit your initial parts order to not exceed 43% of dealership population. This is an initial order recommendation only, and the ultimate responsibility for ordering the total number of parts needed to satisfy the program lies with the dealer.

ACTION REQUIRED

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Note: Inspect the date code of the replacement engine oil pump. If the date code is from 40501 through 50215, do not install the pump. Refer to Image 1 and Image 2.

Oil pump must be replaced.

If required refer to the Disassembly and Assembly, Machine Engine Supplement for the machine being reworked, to gain access to engine oil pan.

Step 1: Identify proper Disassembly and Assembly Manual for engine that rework will be performed.
3408 and 3412 Engines for Caterpillar Built Machines SENR1013
C27 and C32 Engines for Caterpillar Built Machines RENR9217 / UENR3350

Step 2: If required drain engine oil. Refer to "Engine Oil and Filter - Change" in Operation and Maintenance Manual for machine being reworked. Ensure to store the oil in containers for future use.

Step 3: Remove engine oil pan, refer to "Engine Oil Pan - Remove and Install" section of Disassembly and Assembly Manual.

Step 4: Inspect the date code of the engine oil pump that is currently installed.
If the date code is from 40501 through 50215, go to Step 5.
If the date code is not from 40501 through 50215, go to Step 7.

Step 5: Remove oil pump, refer to "Engine Oil Pump - Remove" section of Disassembly and Assembly Manual.

Step 6: Install new oil pump, refer to "Engine Oil Pump - Install" section of Disassembly and Assembly Manual.

Note: The Foundry Code, Date Code, and Serial Number of both pumps, the pump being removed and the pump being installed, must be recorded to be included in the claim story. Refer to Image 1. The claim will not be paid without this information.
Example: Removed: FH / 50110 / 022215 2067 Installed FH / 60890 / 033316 3056

Step 7: Install oil pan, refer to "Engine Oil Pan - Install" section of Disassembly and Assembly Manual.

Step 8: If necessary fill with engine oil. Refer to "Engine Oil and Filter - Change" in Operation and Maintenance Manual for machine being reworked.

If required refer to the Disassembly and Assembly, Machine Engine
Supplement for the machine being reworked, to install any iron removed
during engine rework.

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Image1

Image2

OWNER NOTIFICATION

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Owners in the following countries will receive the attached Owner Notification:
US
Canada

SERVICE CLAIM ALLOWANCES

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Caterpillar		Dealer Suggested		Customer Suggested
Parts %	Labor Hrs%	Parts %	Labor Hrs%	Parts %	Labor Hrs%
*****Group 1*****
100%	100%	0%	0%	0%	0%

NOTE: This is a 35.0-hour job for Group 1
NOTE: $2 will be allowed for 10 ml of Loctite 5900 flange sealant. NOTE: The Foundry Code, Date Code, and Serial Number of both pumps, the pump being removed and the pump being installed, must be included in the claim story. The claim will not be paid without this information. Example: Removed: FH / 50110 / 022215 2067 Installed FH / 60890 / 033316 3056

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Caterpillar		Dealer Suggested		Customer Suggested
Parts %	Labor Hrs%	Parts %	Labor Hrs%	Parts %	Labor Hrs%
*****Group 2*****
100%	100%	0%	0%	0%	0%

NOTE: This is a 35.0-hour job for Group 2
NOTE: $2 will be allowed for 10 ml of Loctite 5900 flange sealant. NOTE: The Foundry Code, Date Code, and Serial Number of both pumps, the pump being removed and the pump being installed, must be included in the claim story. The claim will not be paid without this information. Example: Removed: FH / 50110 / 022215 2067 Installed FH / 60890 / 033316 3056

PARTS DISPOSITION

Handle the parts in accordance with your Warranty Bulletin on warranty parts handling.

MAKE EVERY EFFORT TO COMPLETE THIS PROGRAM AS SOON AS POSSIBLE.

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EXAMPLE COPY OF OWNER NOTIFICATION

XYZ Corporation
3240 Arrow Drive
Anywhere, YZ 99999

PRIORITY - PRODUCT IMPROVEMENT PROGRAM FOR REPLACING THE OIL PUMP

MODELS INVOLVED - CERTAIN 773E, 773G, 775G, AND 777G OFF-HIGHWAY TRUCKS

Dear Cat Product Owner:

The engine oil pump needs to be replaced on the products listed below. The existing engine oil pump may fail which may cause low oil pressure or no oil pressure. You will not be charged for the service performed.

Contact your local Cat dealer immediately to schedule this service. The dealer will advise you of the time required to complete this service.

If you are no longer the owner of this product(s), please contact your local Cat dealer so that our records can be updated. Please refer the dealer to their Service Letter dated 29Jun2016 when scheduling this service.

We regret the inconvenience this may cause you, and urge you to have this service performed as soon as possible to prevent unscheduled downtime.

Caterpillar Inc.

Identification #(s)

Attached to 29Jun2016 Service Letter