PRODUCT SUPPORT PROGRAM FOR INSTALLING NEW PISTONS AND SEALS IN THE TRANSMISSION OF CERTAIN 14M MOTOR GRADERS Caterpillar

PRODUCT SUPPORT PROGRAM FOR INSTALLING NEW PISTONS AND SEALS IN THE TRANSMISSION OF CERTAIN 14M MOTOR GRADERS

Usage:

TEBE1428-00

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15May2014

L030

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Containment - Before/After (Limited distribution)	PRODUCT SUPPORT PROGRAM FOR INSTALLING NEW PISTONS AND SEALS IN THE TRANSMISSION OF CERTAIN 14M MOTOR GRADERS
3170 3155 3063		PS90383

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NOTE:

This Containment Program can be administered either before or after a failure occurs. In either case the decision whether to apply the Program is made by the dealer and service rep. Obtain the service reps Goodwill Approver Code before completing the repair. EAME dealers should use their standard Industry Group specific goodwill approval codes. The Goodwill Approver Code must be included when submitting the claim.

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NOTE:	When reporting the repair, use "PS90383" as the Part Number and "7777" as the Group Number. If administered before failure, use "56" as Warranty Claim Description and "T" as the SIMS Description Code. If administered after failure, use "96" as Warranty Claim Description Code and use "Z" as the SIMS Description Code.
NOTE:	The information supplied in this service letter may not be valid after the termination date of this program. Do not perform the work outlined in this Service Letter after the termination date without first contacting your Caterpillar product analyst.

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TERMINATION DATE

31May2015

PROBLEM

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The existing piston lip seals can prematurely fail on certain 14M Motor Graders. If the existing 161-8313 Seal fails it can cause low or loss of clutch pressure on one of the clutches, most common failures occur on one of the directional clutches 1,2, or 3.

AFFECTED PRODUCT

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Model	Identification Number
14M	B9J01345-01346, 1386-1387 R9J00212, 216-219, 329, 331, 333, 393, 423-424, 505-506, 508, 515, 526-529, 555, 560, 562, 595-597, 658-659, 695-697, 793-794, 797-798, 801, 871, 874, 877

PARTS NEEDED

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Qty	Part Number	Description
1	3491435	KIT-DT GASKET
7	4151704	SEAL-O-RING
7	4151706	RING-SEAL
3	4200774	PISTON
2	4200775	PISTON
2	4200776	PISTON
In order to allow equitable parts availability to all participating dealers, please limit your initial parts order to not exceed 32% of dealership population. This is an initial order recommendation only, and the ultimate responsibility for ordering the total number of parts needed to satisfy the program lies with the dealer.

ACTION REQUIRED

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This containment service letter can only be used in conjunction with the 22 Jan 2013 Service Letter - PS52385. When filing a claim for PS52385 file a claim for this program to supplement the costs for this subset of the affected product.

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SERVICE CLAIM ALLOWANCES

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Product smu/age whichever comes first	Caterpillar		Dealer Suggested		Customer Suggested
Product smu/age whichever comes first	Parts %	Labor Hrs%	Parts %	Labor Hrs%	Parts %	Labor Hrs%
0-4000 hrs, 0-12 mo	0.0%	0.0%	0.0%	0.0%	100.0%	100.0%
4001-8000 hrs, 13-24 mo	67.0%	50.0%	0.0%	0.0%	25.0%	50.0%
8001-10000 hrs, 25-30 mo	80.0%	100.0%	0.0%	0.0%	15.0%	0.0%

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NOTE: This is a 118.0-hour job
NOTE: If there has been a previous repair, part age will apply. Retain a copy of the previous repair in the dealer's records for audit purposes, and specify repair date and machine hours in the "Additional Comments" section of the warranty claim.

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