PRODUCT SUPPORT PROGRAM FOR REPLACING THE EXHAUST EXTENSION PIPE ON CERTAIN 789D OFF-HIGHWAY TRUCKS Caterpillar

PRODUCT SUPPORT PROGRAM FOR REPLACING THE EXHAUST EXTENSION PIPE ON CERTAIN 789D OFF-HIGHWAY TRUCKS

Usage:

TEBE1395-00

Show/hide table

30Sep2014

A-420

O-481

Show/hide table

*Before/After*	PRODUCT SUPPORT PROGRAM FOR REPLACING THE EXHAUST EXTENSION PIPE ON CERTAIN 789D OFF-HIGHWAY TRUCKS
1062 1061		PS44494

Show/hide table

NOTE:

Caterpillar’s obligations under this Service Letter are subject to, and shall not apply in contravention of, the laws, rules, regulations, directives, ordinances, orders, or statutes of the United States, or of any other applicable jurisdiction, without recourse or liability with respect to Caterpillar.

NOTE:

This Program must be administered either before or after failure. In either case the decision whether to apply the Program is made by the dealer. When reporting the repair, use "PS44494" as the Part Number and "7755" as the Group Number. If administered before failure, use "56" as the Warranty Claim Description Code and "T" as the SIMS Description code. If administered after failure, use "96" as the Warranty Claim Description Code, and "Z" as the SIMS Description Code.

Show/hide table

NOTE:

The information supplied in this service letter may not be valid after the termination date of this program. Do not perform the work outlined in this Service Letter after the termination date without first contacting your Caterpillar product analyst.

Show/hide table

TERMINATION DATE

30Sep2016

PROBLEM

Show/hide table

The existing exhaust pipe does not provide enough clearance on certain 789D Off Hihgway Trucks equipped with Gateless Coal Bodies. The existing exhaust pipe on these trucks does not extend beyond a Gateless Coal Body.

AFFECTED PRODUCT

Show/hide table

Model	Identification Number
789D	SPD00365-00366, 370, 443, 553, 555, 559, 563, 565-566, 572-573, 583-584, 610-611

PARTS NEEDED

Show/hide table

Qty	Part Number	Description
2	5T7824	CLAMP AS
2	6N9298	CLAMP-TENSION
12	7X7729	WASHER-HARD
8	8T4121	WASHER-HARD
4	8T4185	BOLT-HEX HEAD
8	8T4195	BOLT-HEX HEAD
2	8X6605	PIPE-EXTENSION
8	3445675	NUT-HEX
1	4588713	BRACKET AS
1	BLOCK_01	DEALER FABRICATED PART
In order to allow equitable parts availability to all participating dealers, please limit your initial parts order to not exceed 22% of dealership population. This is an initial order recommendation only, and the ultimate responsibility for ordering the total number of parts needed to satisfy the program lies with the dealer.

ACTION REQUIRED

Show/hide table

Refer to the Service Manual if/as necessary and see Special Instruction REHS9556 "Field Procedure to Install Longer Exhaust Extension Pipes on Certain 789D Off-Highway Trucks Equipped with a Gateless Coal Body" for rework instructions.

Show/hide table

SERVICE CLAIM ALLOWANCES

Show/hide table

Product smu/age whichever comes first	Caterpillar		Dealer Suggested		Customer Suggested
Product smu/age whichever comes first	Parts %	Labor Hrs%	Parts %	Labor Hrs%	Parts %	Labor Hrs%
0-20000 hrs, 0-36 mo	100.0%	100.0%	0.0%	0.0%	0.0%	0.0%

Show/hide table

NOTE: This is a 4.0-hour job
A Maximum of $50.00 U.S. will be allowed for labor and materials to fabricate the part shown in the special instruction. Include outside expenses at cost. Retain a copy of all invoices for outside expenses in the machine folder for audit purposes.

Show/hide table