PRODUCT SUPPORT PROGRAM FOR REPLACING THE INNER DUO CONE SEAL ON CERTAIN 793 OFF-HIGHWAY TRUCKS Caterpillar

PRODUCT SUPPORT PROGRAM FOR REPLACING THE INNER DUO CONE SEAL ON CERTAIN 793 OFF-HIGHWAY TRUCKS

Usage:

TEBE1387-00

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05May2014

B270
B273
E490
E493
Z800

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Containment - After Failure Only (Limited distribution)	PRODUCT SUPPORT PROGRAM FOR REPLACING THE INNER DUO CONE SEAL ON CERTAIN 793 OFF-HIGHWAY TRUCKS
4006 4251 7555 4050		PS61256

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NOTE:

This Containment Program can only be administered after a failure occurs. The decision whether to apply the Program is made by the dealer and service rep. Obtain the service reps Goodwill Approver Code before completing the repair. EAME dealers should use their standard Industry Group specific goodwill approval codes. The Goodwill Approver Code must be included when submitting the claim.

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NOTE:

When reporting the repair, use "PS61256" as the Part Number and "7777" as the Group Number. Use "96" as Warranty Claim Description Code and use "Z" as the SIMS Description Code.

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NOTE:

The information supplied in this service letter may not be valid after the termination date of this program. Do not perform the work outlined in this Service Letter after the termination date without first contacting your Caterpillar product analyst.

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TERMINATION DATE

31May2015

PROBLEM

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The existing inner duo cone seal can leak on certain 793 Off-Highway Trucks. If the existing duo cone seal leaks it can result in oil transfer and loss of oil viscosity.

AFFECTED PRODUCT

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Model	Identification Number
793B	1HL00014-00015, 20, 57-58, 131-133, 138-140, 236, 269-270, 329-334, 342-344, 380, 384, 392-394, 451, 504
793C	4AR00094-00095, 195, 290-293, 299-303, 400-404 4GZ00237-00238, 243-244 ATY00246-00247, 250, 435-439, 480-481, 658-659, 664, 744-748, 800-802, 841-843, 975, 985-989
793D	FDB00188, 190-192, 199-202, 219-222, 228-230, 271, 293-295, 400-401, 430-431, 442-446, 453-455, 680-681, 683, 687, 689, 691, 701, 864-865, 1009-1011, 1027, 1029, 1065-1068, 1075
793F	SSP00113

PARTS NEEDED

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Qty	Part Number	Description
1	4S5879	SEAL-O RING
1	6V3967	SEAL-O-RING
1	9X7310	RING-SEAL
1	10R2304	SEAL GP-DUO CONE
1	1237270	SEAL-RING
1	3144130	SEAL-GROUP
In order to allow equitable parts availability to all participating dealers, please limit your initial parts order to not exceed 3% of dealership population. This is an initial order recommendation only, and the ultimate responsibility for ordering the total number of parts needed to satisfy the program lies with the dealer.

ACTION REQUIRED

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Refer to the Service Manual if/as required and replace the leaking duo cone seal.

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SERVICE CLAIM ALLOWANCES

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Product smu/age whichever comes first	Caterpillar		Dealer Suggested		Customer Suggested
Product smu/age whichever comes first	Parts %	Labor Hrs%	Parts %	Labor Hrs%	Parts %	Labor Hrs%
0-6000 hrs, 0-36 mo	100.0%	100.0%	0.0%	0.0%	0.0%	0.0%
6001-12000 hrs, 37-48 mo	33.0%	50.0%	0.0%	0.0%	50.0%	50.0%

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NOTE: This is a 10.0-hour job If there has been a previous repair, part age/hours will apply. Retain a copy of the previous repair invoice in the dealer's records for audit purposes, and specify repair date and machine hours in the "Additional Comments" section of the warranty claim.

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