PRODUCT IMPROVEMENT PROGRAM FOR INSPECTING AND POSSIBLY REMOVING CERTAIN 382-5901 AND 382-6587 STARTING MOTORS FROM DEALER PARTS STOCK
Usage:
TEBE1384-00
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| 06May2014 |
A-192
U-255
D-231
O-221
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| Parts stock action only | PRODUCT IMPROVEMENT PROGRAM FOR INSPECTING AND POSSIBLY REMOVING CERTAIN 382-5901 AND 382-6587 STARTING MOTORS FROM DEALER PARTS STOCK |
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| 1453 7750 | PI70519 |
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| NOTE: | When submitting claim for Parts Stock Action, Use the appropriate 99Z as the s/n, the appropriate Service Letter Program Number as the Part number in the Part Causing Failure field, "7751" as the Group Number, "56" as the Description Code. |
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| NOTE: | The information supplied in this service letter may not be valid after the termination date of this program. Do not perform the work outlined in this Service Letter after the termination date without first contacting your Caterpillar product analyst. |
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TERMINATION DATE |
| 31Aug2014 |
PROBLEM
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| Certain 382-5901, and 382-6587 Starting Motors may fail if placed into service. |
ACTION REQUIRED
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| Inspect the date code on all 382-5901, and 382-6587 Starting Motors in dealer parts stock. If any 382-5901, and 382-6587 Starting Motors have a date code after 14-099, return the starting motors to the original packaging. Mark the package to indicate it has been inspected according to this program (PI7#####). Return the part to dealer parts stock. If any 382-5901, and 382-6587 Starting Motors have a date code before 14-099, remove the starting motors from dealer parts stock. |
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SERVICE CLAIM ALLOWANCES
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| Submit one claim for all parts removed from dealer parts stock. |
PARTS DISPOSITION
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| NACD: Hold all 382-5901 and 382-6587 Starting Motors with a date code prior to 14-099 for a Parts Return Request (PRR). A Parts Return Request (PRR) will be issued to you through the Send-It-Back process after the claim is submitted. Make sure to list the service letter program number on the packing slip and include the closed work order paperwork. EAME, LACD, and APD: Hold all 382-5901 and 382-6587 Starting Motors with a date code prior to 14-099 for 30 days for a possible Parts Return Request (PRR). Make sure to list the service letter program number on the packing slip and include the closed work order paperwork. If a Parts Return Request (PRR) is not issued to you after 30 days through the Send-It-Back process, handle the parts in accordance with your warranty bulletin on warranty parts handling. |
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