PRODUCT SUPPORT PROGRAM FOR REWORKING THE VIBRATION DAMPER GUARD ON CERTAIN 797, 797B, AND 797F OFF-HIGHWAY TRUCKS Caterpillar

PRODUCT SUPPORT PROGRAM FOR REWORKING THE VIBRATION DAMPER GUARD ON CERTAIN 797, 797B, AND 797F OFF-HIGHWAY TRUCKS

Caterpillar’s obligations under this Service Letter are subject to, and shall not apply in contravention of, the laws, rules, regulations, directives, ordinances, orders, or statutes of the United States, or of any other applicable jurisdiction, without recourse or liability with respect to Caterpillar.

This Program must be administered either before or after failure. In either case the decision whether to apply the Program is made by the dealer. When reporting the repair, use "PS44403" as the Part Number and "7755" as the Group Number. If administered before failure, use "56" as the Warranty Claim Description Code and "T" as the SIMS Description code. If administered after failure, use "96" as the Warranty Claim Description Code, and "Z" as the SIMS Description Code.

When submitting claim for Parts Stock Action, Use the appropriate 99Z as the s/n, the appropriate Service Letter Program Number as the Part number in the Part Causing Failure field, "7755" as the Group Number, "56" as the Description Code.

Although this Program is to be administered as described above on the Affected Product, parts should be removed from parts stock as soon as possible.

The information supplied in this service letter may not be valid after the termination date of this program. Do not perform the work outlined in this Service Letter after the termination date without first contacting your Caterpillar product analyst.

This Revised Service Letter replaces the 09Jul2014 (Revised 05Aug2014) Service Letter. A change has been made to the Service Claim Allowances.

TERMINATION DATE

Qty

Rework the following engines in dealer parts stock and/or dealer exchange inventory:

797 Retrofit Engines
286-3503 and 330-0200 Service Replacement C175-20 Engines built A4K00001-01017.

797F LAA/HAA
262-1300, 282-2060, 398-1020, 286-3503, 360-1647, 365-9323, 365-9326, 365-9327, 365-9328, 365-9329, 417-0588, 418-8764, 421-3013, 421-3014, 423-3501, 423-3502, 20R-1363, 20R-1494, 20R-1495, 20R-1496, 20R-1497 Service Replacement C175-20 Engines built LLM00001-LLM01364 and ZK300001-ZK301073

Refer to the attached Rework Procedure.

Submit one claim for all engines reworked in dealer parts stock and/or dealer exchange inventory.

For 286-3503 and 330-0200 Service Replacement C175-20 Engines built the A4K Prefix, 2 Hours and the Parts Needed will be allowed for each engine that is reworked in dealer parts stock and/or dealer exchange inventory.

For 262-1300, 282-2060, 398-1020, 286-3503, 360-1647, 365-9323, 365-9326, 365-9327, 365-9328, 365-9329, 417-0588, 418-8764, 421-3013, 421-3014, 423-3501, 423-3502, 20R-1363, 20R-1494, 20R-1495, 20R-1496, 20R-1497 Service Replacement C175-20 Engines built with the LLM or ZK3 prefix, 2 Hours and the Parts Needed will be allowed for each engine that is reworked in dealer parts stock and/or dealer exchange inventory.

If there has been a previous repair, part age/hours will apply. Retain a copy of the previous repair invoice in the dealer's records for audit purposes, and specify repair date and machine hours in the "Additional Comments" section of the warranty claim.