PRODUCT SUPPORT PROGRAM FOR REPLACING DIFFERENTIAL SPIRAL BEVEL PINION B1 BEARING ASSEMBLY ON CERTAIN 793F OFF-HIGHWAY TRUCKS Caterpillar


PRODUCT SUPPORT PROGRAM FOR REPLACING DIFFERENTIAL SPIRAL BEVEL PINION B1 BEARING ASSEMBLY ON CERTAIN 793F OFF-HIGHWAY TRUCKS

Usage:

TEBE1424-01

24Nov2014
(Revised 09Dec2014)


U-694
A-517
D-612
O-604

 

Before/After

  
 Parts stock action needed 

PRODUCT SUPPORT PROGRAM FOR REPLACING DIFFERENTIAL SPIRAL BEVEL PINION B1 BEARING ASSEMBLY ON CERTAIN 793F OFF-HIGHWAY TRUCKS

3256 3258 3281
PS44570
NOTE:

Caterpillar’s obligations under this Service Letter are subject to, and shall not apply in contravention of, the laws, rules, regulations, directives, ordinances, orders, or statutes of the United States, or of any other applicable jurisdiction, without recourse or liability with respect to Caterpillar.

NOTE:

This Program must be administered either before or after failure. In either case the decision whether to apply the Program is made by the dealer. When reporting the repair, use "PS44570" as the Part Number and "7755" as the Group Number. If administered before failure, use "56" as the Warranty Claim Description Code and "T" as the SIMS Description code. If administered after failure, use "96" as the Warranty Claim Description Code, and "Z" as the SIMS Description Code.

NOTE:

When submitting claim for Parts Stock Action, Use the appropriate 99Z as the s/n, the appropriate Service Letter Program Number as the Part number in the Part Causing Failure field, "7755" as the Group Number, "56" as the Description Code.

NOTE:

Although this Program is to be administered as described above on the Affected Product, parts should be removed from parts stock as soon as possible.

NOTE:

The information supplied in this service letter may not be valid after the termination date of this program. Do not perform the work outlined in this Service Letter after the termination date without first contacting your Caterpillar product analyst.

 
NOTE:

This Revised Service Letter replaces the 24Nov2014 Service Letter. Changes have been made to add Dealer Parts Stock Action.


TERMINATION DATE

30Nov2016

PROBLEM

The existing differential B1 bearing cage can fracture on certain 793F Off-Highway Trucks. If the existing differential B1 bearing cage fractures it can result in unplanned down time and rebuild.

AFFECTED PRODUCT

Model Identification Number
793F  SSP00112-01019
793F CMD  RBT00111-00171
793F XQ  SND00100-00131

PARTS NEEDED

Qty

Part Number Description
1 5D6428 SEAL-O-RING
1 5P4540 BEARING-CUP
17 5P8245 WASHER-HARD
1 6M5218 SEAL-O RING
17 6V5684 BOLT-HEX HEAD
1 7X4778 SEAL-0 RING
1 8T0568 SEAL-O-RING
8 1567993 BOLT-HEX HEAD
1 1912962 SEAL-O-RING
1 2287090 SEAL-O-RING-ORFS
1 2287092 SEAL-O-RING-ORFS
2 2343544 SEAL-O-RING
1 3871379 SEAL AS
1 4364013 BEARING-CONE
In order to allow equitable parts availability to all participating dealers, please limit your initial parts order to not exceed 17% of dealership population. This is an initial order recommendation only, and the ultimate responsibility for ordering the total number of parts needed to satisfy the program lies with the dealer.


ACTION REQUIRED

****Parts Stock ****

Rework all 193-6222, 280-1609, 280-1609, and 379-8891 Differentials in dealer parts stock and dealer exchange inventory.

 
 
****Affected Product****
Replace the existing differential 5P4539 Bearing-Cone with a new 436-4013 Bearing-Cone.

Refer to the service manual for disassembly and assembly instructions. Refer to Special Instruction REHS9327 "Procedure to Check the Differential Pinion End Float on 793 Off-Highway Trucks" for checking end float after final assembly to ensure the bearing setting is correct.

SERVICE CLAIM ALLOWANCES

****Parts Stock****

Submit one claim for reworking 193-6222, 280-1609, 280-1609, and 379-8891 Differentials in dealer parts stock and dealer exchange inventory. 6 hours of labor plus (1) 5P4540 Bearing Cup, (17) 5P8245 Washers, (1) 6M5218 Seal-O Ring, (17) 6V5684 Bolt, (1) 3871379 Seal As, and (1) 4364013 Bearing Cone will be allowed for each differential that is reworked.

 
 
****Affected Product****
Product smu/age whichever comes first
Caterpillar
Dealer Suggested
Customer Suggested
Parts %
Labor Hrs%
Parts %
Labor Hrs%
Parts %
Labor Hrs%
0-6000 hrs,
0-12 mo 
100.0%
0.0%
0.0%
0.0%
0.0%
100.0%
6001-12000 hrs,
13-24 mo 
47.0%
0.0%
0.0%
0.0%
40.0%
100.0%
12001-18000 hrs,
25-36 mo 
13.0%
0.0%
0.0%
0.0%
65.0%
100.0%
 NOTE: This is a 44.0-hour job

If there has been a previous repair, part age/hours will apply. Retain a copy of the previous repair invoice in the dealer's records for audit purposes, and specify repair date and machine hours in the "Additional Comments" section of the warranty claim.

Note: It is recommended that this program is applied before failure while the frame is being updated. See the chart above.
Note: For after failure repairs, parts and labor may be allowed per the following service claim allowance table shown in image 1.1.

Image1.1
 


PARTS DISPOSITION

****Parts Stock****
Handle the parts in accordance with your Warranty Bulletin on warranty parts handling.

****Affected Product****
Handle the parts in accordance with your Warranty Bulletin on warranty parts handling.

Caterpillar Information System:

PRODUCT SUPPORT PROGRAM FOR REWORKING THE VIBRATION DAMPER GUARD ON CERTAIN 797, 797B, AND 797F OFF-HIGHWAY TRUCKS PRODUCT SUPPORT PROGRAM FOR REWORKING THE VIBRATION DAMPER GUARD ON CERTAIN 797, 797B, AND 797F OFF-HIGHWAY TRUCKS
PRODUCT SUPPORT PROGRAM TO IMPROVE THE SERVICEABILITY OF THE RIGHT HAND FRONT UPPER SUSPENSION ON CERTAIN 775F OFF-HIGHWAY TRUCKS, WITH TPMS THAT HAVE INSTALLED THE NEW RIGHT HAND UPPER SUSPENSION MOUNTING HARDWARE PRODUCT SUPPORT PROGRAM TO IMPROVE THE SERVICEABILITY OF THE RIGHT HAND FRONT UPPER SUSPENSION ON CERTAIN 775F OFF-HIGHWAY TRUCKS, WITH TPMS THAT HAVE INSTALLED THE NEW RIGHT HAND UPPER SUSPENSION MOUNTING HARDWARE
PRODUCT SUPPORT PROGRAM FOR REPLACING BRAKE ACCUMULATOR CLAMPS ON CERTAIN 797F OFF-HIGHWAY TRUCKS PRODUCT SUPPORT PROGRAM FOR REPLACING BRAKE ACCUMULATOR CLAMPS ON CERTAIN 797F OFF-HIGHWAY TRUCKS
PRODUCT SUPPORT PROGRAM FOR INSPECTING AND REWORKING THE TORSIONAL COUPLER BOLTED JOINT AND UPDATING TRANSMISSION PISTONS AND SEALS ON CERTAIN 16M MOTOR GRADERS PRODUCT SUPPORT PROGRAM FOR INSPECTING AND REWORKING THE TORSIONAL COUPLER BOLTED JOINT AND UPDATING TRANSMISSION PISTONS AND SEALS ON CERTAIN 16M MOTOR GRADERS
PRODUCT SUPPORT PROGRAM FOR REPAIRING THE REAR WHEEL GROUPS ON CERTAIN 795F AC OFF-HIGHWAY TRUCKS PRODUCT SUPPORT PROGRAM FOR REPAIRING THE REAR WHEEL GROUPS ON CERTAIN 795F AC OFF-HIGHWAY TRUCKS
PRODUCT SUPPORT PROGRAM FOR REPLACING THE 7T-9788 BRAKE HUB ON CERTAIN D6T, D7RII, AND D8T TRACK-TYPE TRACTORS; AND ON CERTAIN PL83 PIPELAYERS PRODUCT SUPPORT PROGRAM FOR REPLACING THE 7T-9788 BRAKE HUB ON CERTAIN D6T, D7RII, AND D8T TRACK-TYPE TRACTORS; AND ON CERTAIN PL83 PIPELAYERS
PRODUCT SUPPORT PROGRAM FOR REPLACING THE EXHAUST EXTENSION PIPE ON CERTAIN 789D OFF-HIGHWAY TRUCKS PRODUCT SUPPORT PROGRAM FOR REPLACING THE EXHAUST EXTENSION PIPE ON CERTAIN 789D OFF-HIGHWAY TRUCKS
PRODUCT SUPPORT PROGRAM FOR REPLACING OIL COOLER LINES GROUP ON CERTAIN 797F OFF-HIGHWAY TRUCKS PRODUCT SUPPORT PROGRAM FOR REPLACING OIL COOLER LINES GROUP ON CERTAIN 797F OFF-HIGHWAY TRUCKS
PRODUCT SUPPORT PROGRAM FOR REPLACING THE INNER DUO CONE SEAL ON CERTAIN 793 OFF-HIGHWAY TRUCKS PRODUCT SUPPORT PROGRAM FOR REPLACING THE INNER DUO CONE SEAL ON CERTAIN 793 OFF-HIGHWAY TRUCKS
PRODUCT IMPROVEMENT PROGRAM FOR INSPECTING AND POSSIBLY REMOVING CERTAIN 382-5901 AND 382-6587 STARTING MOTORS FROM DEALER PARTS STOCK PRODUCT IMPROVEMENT PROGRAM FOR INSPECTING AND POSSIBLY REMOVING CERTAIN 382-5901 AND 382-6587 STARTING MOTORS FROM DEALER PARTS STOCK
PRODUCT SUPPORT PROGRAM FOR REPLACING THE FRONT ENGINE HOUSING ON CERTAIN 740B ARTICULATED TRUCKS PRODUCT SUPPORT PROGRAM FOR REPLACING THE FRONT ENGINE HOUSING ON CERTAIN 740B ARTICULATED TRUCKS
PRODUCT SUPPORT PROGRAM FOR REPLACING COOLANT TUBES ON CERTAIN 793F AND 795F OFF-HIGHWAY TRUCKS PRODUCT SUPPORT PROGRAM FOR REPLACING COOLANT TUBES ON CERTAIN 793F AND 795F OFF-HIGHWAY TRUCKS
PRODUCT SUPPORT PROGRAM FOR REPLACING THE LIFT CYLINDER POSITION SENSOR GROUP ON CERTAIN 836H AND 836K LANDFILL COMPACTORS PRODUCT SUPPORT PROGRAM FOR REPLACING THE LIFT CYLINDER POSITION SENSOR GROUP ON CERTAIN 836H AND 836K LANDFILL COMPACTORS
PRODUCT SUPPORT PROGRAM FOR INSTALLING NEW PISTONS AND SEALS IN THE TRANSMISSION OF CERTAIN 14M MOTOR GRADERS PRODUCT SUPPORT PROGRAM FOR INSTALLING NEW PISTONS AND SEALS IN THE TRANSMISSION OF CERTAIN 14M MOTOR GRADERS
PRODUCT IMPROVEMENT PROGRAM FOR REWORKING THE SWIVEL GROUP ON CERTAIN MH3049 AND MH3059 MATERIAL HANDLERS PRODUCT IMPROVEMENT PROGRAM FOR REWORKING THE SWIVEL GROUP ON CERTAIN MH3049 AND MH3059 MATERIAL HANDLERS
PRODUCT SUPPORT PROGRAM FOR REPLACING THE SOLENOID VALVE GROUP ON CERTAIN 953D, 963D, AND 973D TRACK-TYPE LOADERS, D6K TRACK-TYPE TRACTORS, AND PL61 PIPELAYERS PRODUCT SUPPORT PROGRAM FOR REPLACING THE SOLENOID VALVE GROUP ON CERTAIN 953D, 963D, AND 973D TRACK-TYPE LOADERS, D6K TRACK-TYPE TRACTORS, AND PL61 PIPELAYERS
PRODUCT IMPROVEMENT PROGRAM FOR REMOVING 456-1691, 456-1692, AND 456-1695 ROD ASSEMBLIES FROM DEALER PARTS STOCK PRODUCT IMPROVEMENT PROGRAM FOR REMOVING 456-1691, 456-1692, AND 456-1695 ROD ASSEMBLIES FROM DEALER PARTS STOCK
PRODUCT SUPPORT PROGRAM FOR REWORKING THE LEFT FRONT BRAKE COOLING LINE ON CERTAIN 797F OFF HIGHWAY TRUCKS PRODUCT SUPPORT PROGRAM FOR REWORKING THE LEFT FRONT BRAKE COOLING LINE ON CERTAIN 797F OFF HIGHWAY TRUCKS
PRODUCT IMPROVEMENT PROGRAM FOR REWORKING THE TRANSMISSION MOUNTING BOLTS ON CERTAIN R1600H LOAD HAUL DUMP MACHINES PRODUCT IMPROVEMENT PROGRAM FOR REWORKING THE TRANSMISSION MOUNTING BOLTS ON CERTAIN R1600H LOAD HAUL DUMP MACHINES
PRODUCT SUPPORT PROGRAM FOR REPLACING THE FLYWHEEL ASSEMBLY ON CERTAIN C175 POWERED 797, 797B, AND 797F OFF-HIGHWAY TRUCKS AT PLANNED COMPONENT REBUILD PRODUCT SUPPORT PROGRAM FOR REPLACING THE FLYWHEEL ASSEMBLY ON CERTAIN C175 POWERED 797, 797B, AND 797F OFF-HIGHWAY TRUCKS AT PLANNED COMPONENT REBUILD
PRODUCT SUPPORT PROGRAM FOR REPLACING THE AIR INTAKE HOSE CONNECTING THE AIR CLEANER TO THE TURBO ON CERTAIN D5R, D6K, D6N TRACK-TYPE TRACTORS AND PL61 PIPELAYERS PRODUCT SUPPORT PROGRAM FOR REPLACING THE AIR INTAKE HOSE CONNECTING THE AIR CLEANER TO THE TURBO ON CERTAIN D5R, D6K, D6N TRACK-TYPE TRACTORS AND PL61 PIPELAYERS
PRODUCT SUPPORT PROGRAM FOR REPLACING THE AUTO LUBRICATION SOLENOID ASSEMBLY ON CERTAIN 793F, 793F CMD, 793F XQ, 793F AC, AND 795F AC OFF-HIGHWAY TRUCKS PRODUCT SUPPORT PROGRAM FOR REPLACING THE AUTO LUBRICATION SOLENOID ASSEMBLY ON CERTAIN 793F, 793F CMD, 793F XQ, 793F AC, AND 795F AC OFF-HIGHWAY TRUCKS
PRODUCT SUPPORT PROGRAM FOR INSTALLING MS952 MEDIUM PRECISION GPS FIRMWARE ON CERTAIN 777G, 793F AND 797F OFF-HIGHWAY TRUCKS PRODUCT SUPPORT PROGRAM FOR INSTALLING MS952 MEDIUM PRECISION GPS FIRMWARE ON CERTAIN 777G, 793F AND 797F OFF-HIGHWAY TRUCKS
PRODUCT SUPPORT PROGRAM FOR REMOVING THE BLADE CUSHION SWITCH AND THE COMPRESSION BRAKE SWITCH FROM THE CAB SWITCH PANEL ON CERTAIN 16M MOTOR GRADERS PRODUCT SUPPORT PROGRAM FOR REMOVING THE BLADE CUSHION SWITCH AND THE COMPRESSION BRAKE SWITCH FROM THE CAB SWITCH PANEL ON CERTAIN 16M MOTOR GRADERS
Back to top
The names Caterpillar, John Deere, JD, JCB, Hyundai or any other original equipment manufacturers are registered trademarks of the respective original equipment manufacturers. All names, descriptions, numbers and symbols are used for reference purposes only.
CH-Part.com is in no way associated with any of the manufacturers we have listed. All manufacturer's names and descriptions are for reference only.