PRODUCT SUPPORT PROGRAM FOR REPLACING THE WATER LINE GUARD ON CERTAIN 797F AND 797F XQ OFF-HIGHWAY TRUCKS Caterpillar

PRODUCT SUPPORT PROGRAM FOR REPLACING THE WATER LINE GUARD ON CERTAIN 797F AND 797F XQ OFF-HIGHWAY TRUCKS

Usage:

TEBE0786-00

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07May2014

U-257

A-194

D-232

O-223

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*Before/After*	PRODUCT SUPPORT PROGRAM FOR REPLACING THE WATER LINE GUARD ON CERTAIN 797F AND 797F XQ OFF-HIGHWAY TRUCKS
1380 4257		PS44300

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NOTE:

This Program must be administered either before or after failure. In either case the decision whether to apply the Program is made by the dealer. When reporting the repair, use "PS44300" as the Part Number and "7755" as the Group Number. If administered before failure, use "56" as the Warranty Claim Description Code and "T" as the SIMS Description code. If administered after failure, use "96" as the Warranty Claim Description Code, and "Z" as the SIMS Description Code.

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NOTE:

The information supplied in this service letter may not be valid after the termination date of this program. Do not perform the work outlined in this Service Letter after the termination date without first contacting your Caterpillar product analyst.

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TERMINATION DATE

31May2016

PROBLEM

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The existing right hand brake cooling hose can be pinched on certain 797F and 797F XQ Off-Highway Trucks. If the existing hose assembly fails it can cause unplanned downtime.

AFFECTED PRODUCT

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Model	Identification Number
797F	LAJ00141-00529
797F XQ	WSP00100-00129

PARTS NEEDED

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Qty	Part Number	Description
4	5P4115	WASHER-HARD
4	6V7357	BOLT-HEX HEAD
2	8T0568	SEAL-O-RING (After Failure Only)
1	2301223	HOSE AS (After Failure Only)
1	4533692	GUARD
4	4533693	STRIP
In order to allow equitable parts availability to all participating dealers, please limit your initial parts order to not exceed 18% of dealership population. This is an initial order recommendation only, and the ultimate responsibility for ordering the total number of parts needed to satisfy the program lies with the dealer.

ACTION REQUIRED

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Refer to the attached Rework Procedure.

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SERVICE CLAIM ALLOWANCES

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Product smu/age whichever comes first	Caterpillar		Dealer Suggested		Customer Suggested
Product smu/age whichever comes first	Parts %	Labor Hrs%	Parts %	Labor Hrs%	Parts %	Labor Hrs%
0-8000 hrs, 0-18 mo	100.0%	100.0%	0.0%	0.0%	0.0%	0.0%

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NOTE: This is a 1.0-hour job If there has been a previous repair, part age/hours will apply. Retain a copy of the previous repair invoice in the dealer's records for audit purposes, and specify repair date and machine hours in the "Additional Comments" section of the warranty claim.
If applicable, this repair should be perform in conjunction with PS43784. An additional 2 hours will be allowed if the 230-1223 Hose Assembly requires replacement.

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PARTS DISPOSITION

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Handle the parts in accordance with your Warranty Bulletin on warranty parts handling.

Rework Procedure

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Step 1. Remove cover, 4 bolts, and 4 washers. These parts will not be reused. (reference Image1.1.1)

Image1.1.1

Step 2. Adjust clamps as shown in Image1.2.1. Clamp BB has the preferred orientation with t-bolt facing the frame. Orientation of clamp CC is also allowed, but not preferred.

Image1.2.1

Step 3. Assemble 453-3692 Guard between two 453-3693 Strips and bolt to two bosses on top of the 348-2767 Tube Assembly using (2) bolts and (2) washers. Repeat using the two bosses on the bottom of the tube assembly (ref Image1.3.1).

Image1.3.1

Note: Ensure that the new guard fully conceals the t-bolts to prevent contact with the 230-1223 Hose Assembly. If required, remove guard and repeat steps 2 and 3.