PRODUCT SUPPORT PROGRAM FOR UPDATING THE ENGINE SOFTWARE ON CERTAIN D8T TRACK-TYPE TRACTORS, 740B ARTICULATED TRUCKS, 336E, AND 349E EXCAVATORS
Usage:
TEBE0802-03
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| 06Jan2014 |
| (Revised 18Aug2014) |
U-10
D-8
O-9
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| Before/After | PRODUCT SUPPORT PROGRAM FOR UPDATING THE ENGINE SOFTWARE ON CERTAIN D8T TRACK-TYPE TRACTORS, 740B ARTICULATED TRUCKS, 336E, AND 349E EXCAVATORS |
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| 1920 | PS44153 |
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| NOTE: | Caterpillar’s obligations under this Service Letter are subject to, and shall not apply in contravention of, the laws, rules, regulations, directives, ordinances, orders, or statutes of the United States, or of any other applicable jurisdiction, without recourse or liability with respect to Caterpillar. |
| NOTE: | This Program must be administered either before or after failure. In either case the decision whether to apply the Program is made by the dealer. When reporting the repair, use "PS44153" as the Part Number and "7755" as the Group Number. If administered before failure, use "56" as the Warranty Claim Description Code and "T" as the SIMS Description code. If administered after failure, use "96" as the Warranty Claim Description Code, and "Z" as the SIMS Description Code. |
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| NOTE: | The information supplied in this service letter may not be valid after the termination date of this program. Do not perform the work outlined in this Service Letter after the termination date without first contacting your Caterpillar product analyst. |
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| NOTE: | This Revised Service Letter replaces the 06Jan2014 (Revised 28Feb2014) Service Letter. Changes have been made to the Affected Product. |
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TERMINATION DATE |
| 31Jan2016 |
PROBLEM
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| Idling machines in temperatures lower than -5 F (-20 C) for extended periods of time (greater than 3 hours) may lead to excessive condensation pooling in the intake manifold of the engine which can freeze in these temperatures and cause engine performance issues. |
AFFECTED PRODUCT
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| Model | Identification Number |
| *******Group 1******* | |
| D8T | FCT00237, 239, 241, 260, 273, 313, 324-325, 331-338, 348-351, 353, 355, 367-368, 1016-1017, 1019, 1021, 1023-1025, 1027, 1029, 1031, 1033-1037, 1039-1043, 1050-1052, 1054-1057, 1064, 1066, 1068, 1096, 1099-1100, 1102-1103, 1105, 1107-1108, 1110, 1113-1123, 1139, 1282-1283, 1330-1332, 1334, 1341-1342, 1345-1347, 1350, 1353, 1356, 1374, 1377, 1382, 1402, 1404, 1432-1434 MLN00281, 333-334, 349, 351, 392, 402, 429-430, 444, 461-464, 466, 492-496, 499, 523, 530-532, 543, 545, 547, 554, 565-571, 573, 576, 616, 643-644, 655, 659-662, 666-668, 685-690, 702, 710, 726-737, 1507-1508, 1511, 1514-1515, 1535, 1546-1549, 1551, 1555-1558, 1565, 1582, 1585, 1605-1607, 1614, 1616-1619, 1622, 1628, 1637, 1641, 1645-1646, 1657-1661, 1663-1677, 1679-1684, 1686-1720, 1734-1736, 1738, 1741-1744, 1748-1749, 1762-1769, 1771-1773, 1777-1785, 1790, 1805, 1825-1827, 1864-1869, 1873-1874, 1881-1885, 1892-1900, 1914, 1935, 1964-1965, 1970 |
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| *******Group 2******* | |
| 336E L | BZY00140-00141, 151, 154-155, 157, 164-165, 172-174, 179-181, 193-195, 206, 209-211, 218, 222-224, 242, 245-248, 262-264, 299, 308, 310, 316-317, 325-326, 329-331, 334, 381, 386, 426-428, 433, 461, 479, 485, 487-490, 496, 499-500, 504, 510, 520, 522, 538, 542, 544-545, 554, 557-558, 568, 576, 582, 584-586, 612, 629, 632, 643, 650, 671-672, 678, 686-687, 689, 691, 702, 705, 710-711, 723, 731-733, 736, 741, 743-744, 747-748, 753, 756-758, 770-771, 773, 776-777, 785-787, 789, 791, 794-795, 797, 801, 809, 815, 823, 827, 832-835, 840, 847, 850, 852, 859-861, 864, 866, 874, 880, 884-885, 906, 927, 941, 949, 951-953, 956, 959, 969, 974, 980-984, 987, 993-994, 1009, 1011, 1013, 1016, 1018-1019, 1025, 1027, 1031, 1037-1038, 1056, 1060-1062, 1064, 1067, 1069, 1071, 1073, 1077, 1083, 1098, 1100, 1104, 1106, 1112, 1123-1124, 1126-1127, 1132-1133, 1152, 1154-1156, 1164, 1180, 1182, 1184-1186, 1204, 1223, 1227, 1237, 1241, 1273, 1287-1289, 1291, 1293, 1299, 1301-1302, 1311, 1314, 1317, 1320, 1323, 1325, 1328, 1330, 1339, 1343, 1346, 1349, 1351, 1354, 1356-1357, 1359-1360, 1364, 1395, 1408, 1413, 1415-1416, 1422, 1426, 1437, 1442-1444, 1453-1454, 1456, 1458-1459, 1461-1462, 1464-1465, 1469, 1471, 1476, 1478, 1523, 1531, 1539-1540, 1542-1543, 1547-1550, 1556, 1561, 1563, 1565-1566, 1568-1569, 1571, 1574, 1581, 1626, 1632, 1639-1645, 1647, 1649-1651, 1658, 1660-1663, 1667, 1669-1671, 1673-1675, 1678, 1680, 1683, 1697, 1699, 1703-1704, 1711, 1719, 1737, 1739, 1748, 1755, 1758, 1760, 1784, 1787-1788, 1791, 1794-1795, 1801, 1810, 1813, 1820, 1843, 1845, 1848, 1850-1854, 1863, 1865, 1867-1868, 1885-1886, 1894-1895, 1898, 1908-1910, 1912-1916, 1920, 1923, 1925-1927, 1931, 1933, 1940, 1944, 1956, 1958, 1993, 1995, 2000, 2017, 2021, 2030, 2036, 2045-2047, 2050-2051, 2053, 2067, 2072, 2074, 2077, 2088, 2100, 2102, 2107-2108, 2113, 2120, 2122-2123, 2125, 2133, 2136, 2139, 2142-2143, 2150, 2152, 2155, 2166, 2172, 2177, 2181, 2184, 2188, 2201, 2206, 2222, 2242, 2248, 2272-2273, 2291, 2348, 2353, 2362, 2390, 2393, 2397, 2432, 2434, 2436-2438, 2440-2442, 2446, 2448, 2453, 2457, 2461-2463, 2468, 2471, 2475-2476, 2478, 2484-2485, 2490, 2494, 2502 FJH00230, 310, 317, 320-321, 326-328, 330, 332, 334, 346, 348, 356, 404-405, 407, 420-421, 427, 430, 432, 443, 446, 449, 452, 459, 462, 473, 481, 484, 504, 553-554, 572, 576-577, 579, 584-585, 607, 617, 634, 644-646, 678, 680, 684, 687, 691, 703-704, 706-707, 748-749, 751, 764-765, 767-771, 774, 776, 778-779, 798-799, 801, 804-806, 808, 810, 815, 818-819, 837, 867, 875-876, 878-879, 881, 883, 888, 891, 893, 895, 899, 925, 931, 934, 963, 966, 972, 975, 982, 985, 990, 992, 995, 997, 1002, 1026, 1028, 1037, 1052, 1055, 1106-1107, 1110-1112, 1115, 1117, 1122, 1127-1128, 1157, 1160, 1162-1163, 1167, 1169-1170, 1177, 1181, 1189, 1203 YCE00199-00200, 251-252, 254-255, 260-261, 271, 278, 285, 288, 302-303, 320-321, 324-326, 340, 348, 351-354, 381-383, 390, 402-411, 414, 426, 431-432, 458-461, 467-468, 477, 497, 501-502, 512, 517, 521-525, 536, 538, 547, 550-551, 556, 559, 562-565, 569-570, 572, 578-579, 581, 591 YEP00135, 137, 161-163, 165, 169-170, 174, 177, 186, 192-193, 221-226, 229, 231-236, 243, 252, 254-255, 259, 262, 267, 270, 273, 277, 285-287, 308, 310, 312, 316-319, 321, 323-325, 331-334, 347-348, 350, 358, 367-368, 370-374, 376, 380, 383, 385, 387, 389, 391, 396, 398-404, 406-407, 414-422, 427, 444-448, 450-454, 456, 460, 462-470, 480, 490-492, 494, 501, 505, 511-518, 520-521, 524-533, 536-537 |
| 336E L OEM | T3Z00202, 205-206, 211 |
| 336E LN | TMZ00221, 233, 235-237, 239-241, 249-250, 254, 273-274, 279, 284-298, 300, 302-303, 305-306, 308-310, 313, 316-325, 330-331, 333-334, 341 |
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| *******Group 3******* | |
| 740B | T4R00285, 289, 294, 299-300, 309, 322-323, 327-328, 331, 334, 338, 355, 358, 361, 376-377, 397-398, 413-414, 417-418, 451, 458, 462, 466, 471, 473-475, 477, 481, 484-485, 488, 494, 507, 517, 522, 527, 529, 532, 538, 542-543, 549, 557, 567, 574-576, 591-592, 597, 599, 604, 618-620, 626, 631, 635-636, 642, 651-652, 654, 673, 683, 687-688, 694, 696-698, 701, 711-714, 718, 721-723, 758, 761, 775-777, 781-782, 805-807, 812, 815-818, 824, 827-833, 835, 838-840, 843-844, 847-849, 857-859, 868, 897, 922-923, 930-932, 945, 952, 961, 969, 976, 987-989, 998-999, 1011, 1015, 1019, 1022, 1041, 1044, 1046, 1077, 1081, 1104-1105, 1107, 1124, 1131-1132, 1134, 1139, 1144, 1161, 1178, 1189, 1198, 1205, 1208, 1213-1214, 1229, 1247, 1251, 1256, 1258, 1263, 1268-1270, 1272, 1275-1276, 1280, 1287-1288, 1300, 1311, 1313, 1318-1320, 1326-1328, 1336, 1340-1342, 1349-1350, 1354-1356, 1358, 1361, 1364, 1368-1369, 1371-1375, 1378-1379, 1394, 1396-1398, 1400, 1402, 1408, 1411-1415, 1418, 1421, 1433, 1454-1455, 1504, 1527-1529, 1534, 1537-1539, 1544, 1547-1548, 1573, 1593-1594, 1632, 1638-1639, 1648, 1651-1652, 1655, 1657, 1659-1660, 1666, 1668-1669, 1678-1679, 1690-1691, 1693, 1699-1700, 1704, 1708, 1710, 1712, 1714-1718, 1720, 1722, 1724, 1727-1736, 1738, 1740, 1745, 1747, 1763, 1767-1771, 1773, 1776, 1778, 1780, 1782, 1784, 1794, 1815, 1817, 1819, 1822, 1824, 1826, 1872, 1874, 1876, 1878, 1880, 1882, 1886, 1888, 1890, 1920-1921, 1928, 1945, 1947, 1949, 1951, 1997-2002, 2049, 2051, 2053, 2055, 2057, 2059, 2061, 2063, 2065, 2067 |
| 740B EJ | T4S00277-00278, 280-281, 283-287, 291-295, 300, 302, 310, 314-315, 318-319, 321-324, 338, 340-344, 352, 354-355 |
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| *******Group 4******* | |
| 349E HVG UHD OEM | JAE00122 |
| 349E L | KFX00144, 148, 153, 166, 171, 177, 192, 199-200, 214, 217, 221, 223-225, 227-229, 231, 238, 243, 247, 258-259, 274, 284-285, 287-289, 291, 293, 295-297, 303, 319, 322, 343, 348, 350, 355, 357, 359-362, 366, 369-370, 372-373, 377, 379, 385-395, 397-399, 401, 403-405, 408, 412, 420-421, 423, 426, 428-430, 435-437, 443-445, 448 MPZ00208-00213, 227, 229, 248, 261, 266-267, 273-275, 277-279, 310, 323, 325, 340-343, 372-374, 378, 380-383, 386, 391-396, 410-415, 419-422, 429, 431-432, 434-436, 440, 442, 444-445, 447-449, 454, 491, 494, 496-498, 501, 505-506, 508, 517, 524-530, 535, 538-540, 542-544, 547-550, 552, 556-565, 567-568, 592, 605, 607, 609-610, 621, 627, 633, 635-641, 645-647, 651-652, 655-656, 684-686, 742, 751-752, 782 TFG00236, 240, 245-246, 248, 254, 280, 282-283, 297, 299-303, 305-306, 319, 332, 338, 364, 368-369, 371-372, 385, 416, 435, 439, 452-453, 463, 467, 478, 481-488, 490, 495, 504-505, 507, 510-512, 545, 587-589, 594-600, 614, 620-621, 633-634, 643-647, 656, 676-678, 685-688, 696, 704, 710, 712, 717, 719, 726-730, 744, 746-748, 750, 765, 777, 779, 781, 784, 792, 795-802, 824, 827, 832-835, 851, 858-875, 880, 903-907, 912, 1026 |
| 349E LC-VG | DGE00228, 230, 249, 251-252, 254, 280, 285, 289, 294-295, 303, 318-319, 339, 350 KCN00194, 196, 198-203, 205, 207, 221-226, 228-235, 247-248, 252-253, 258, 261-263, 265-275, 277-287, 309, 316-317, 323-327 |
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| *******Group 5******* | |
| 336E L H | RZA00202, 209, 212, 221, 225, 237-238, 240, 249, 253, 262, 272-274, 292, 301, 306, 318, 415, 420, 426, 438, 442, 451, 521, 537, 609, 749 |
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| *******Group 6******* | |
| D8T | FCT00156, 275, 283, 290, 299, 309, 326, 341, 385, 1013, 1085, 1142, 1145-1154 |
PARTS NEEDED
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Qty |
Part Number | Description |
| *******Group 1******* | ||
| 1 | 4510604 | SFWR GP-A1000 |
| In order to allow equitable parts availability to all participating dealers, please limit your initial parts order to not exceed 22% of dealership population. This is an initial order recommendation only, and the ultimate responsibility for ordering the total number of parts needed to satisfy the program lies with the dealer. |
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| *******Group 2******* | ||
| 1 | 4522405 | SFWR GP-A1000 |
| In order to allow equitable parts availability to all participating dealers, please limit your initial parts order to not exceed 22% of dealership population. This is an initial order recommendation only, and the ultimate responsibility for ordering the total number of parts needed to satisfy the program lies with the dealer. |
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| *******Group 3******* | ||
| 1 | 4516168 | SFWR GP-A1000 |
| In order to allow equitable parts availability to all participating dealers, please limit your initial parts order to not exceed 22% of dealership population. This is an initial order recommendation only, and the ultimate responsibility for ordering the total number of parts needed to satisfy the program lies with the dealer. |
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| *******Group 4******* | ||
| 1 | 4512438 | SFWR GP-A1000 |
| In order to allow equitable parts availability to all participating dealers, please limit your initial parts order to not exceed 22% of dealership population. This is an initial order recommendation only, and the ultimate responsibility for ordering the total number of parts needed to satisfy the program lies with the dealer. |
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| *******Group 5******* | ||
| 1 | 4522515 | SFWR GP-A1000 |
| In order to allow equitable parts availability to all participating dealers, please limit your initial parts order to not exceed 10% of dealership population. This is an initial order recommendation only, and the ultimate responsibility for ordering the total number of parts needed to satisfy the program lies with the dealer. |
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| *******Group 6******* | ||
| 1 | 4510605 | SFWR GP-A1000 |
| In order to allow equitable parts availability to all participating dealers, please limit your initial parts order to not exceed 22% of dealership population. This is an initial order recommendation only, and the ultimate responsibility for ordering the total number of parts needed to satisfy the program lies with the dealer. |
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ACTION REQUIRED
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| Note: If the machine in question will not be idling in extreme cold for extended periods of time, carrying out this program is not necessary. Update the engine software for the machines outlined in this service letter with the new software part number outlined. This new engine software has improvements to engine speed management and EGR control during extended idling in extreme cold. Refer to Special Instruction REHS8247 for more detail on new software features. |
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SERVICE CLAIM ALLOWANCES
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