Product Support Program For Replacing The Rim Assemblies On Certain 789B, 789C, And 793C Trucks Caterpillar


Product Support Program For Replacing The Rim Assemblies On Certain 789B, 789C, And 793C Trucks

Usage:

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Caterpillar: Confidential Yellow

NOTE: This Program can only be administered after a failure occurs. The decision whether to apply the Program is made by the dealer. When reporting the repair, use "PS5779" as the Part number and "7755" as the Group Number. Use "96" as the Warranty Claim Description Code and use "Z" as the SIMS Description Code.

Termination Date

May 31, 2002

Problem

Certain 789B, 789C, and 793C Trucks may experience a small area of cracking in the center band area of the 1379862/">137-9862 or 1379869/">137-9869 Rim Assemblies. As a result, tire will lose air. After failure occurs, replace rim with new. Only supplier lot numbers between 9/96 to 6/99 are covered under this program.

Affected Product
Model & Identification Number

789B (7EK1-UP)

789C (2BW1-130)

793C (4AR1-UP, 4GZ1-225)

Parts Needed

789B and 789C Trucks

1 - 1379862 RIM-AS

793C Trucks

1 - 1379869 RIM-AS

Action Required

See the attached procedure.

Service Claim Allowances

Parts Disposition

All Dealers

Hold all rims in storage for a minimum of sixty (60) days from the Claim Register Date.After the sixty (60) days hand the parts in accordance with your Warranty Bulletin on warranty parts handling.

Attach.

(1-Rework Procedure)

Rework Procedure

NOTE: Provide the supplier lot number and the supplier rim inspection number information in the comments section of the warranty claim:

1) After failure of rim, identify and record supplier lot number. See Illustration. Lot number will be identified as a date in the following form; i.e., 12-96. Lot number will be found on face of gutter near the valve hole.

2) Identify and record supplier inspection number. Rim inspection number will be found on gutter face 90 degrees from the valve hole. This is normally a three (3) digit number.

3) Replace with new rim. Do not attempt weld repair.

NOTE: The 789B and 789C Trucks will use 1379862/">137-9862 Rim Assembly.

NOTE: The 793B and 793C Trucks will use 1379869/">137-9869 Rim Assembly.

4) All dealers must hold all rims in storage for a minimum of sixty (60) days from the Claim Register Date.

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