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April 2004 |
THE REMANUFACTURED PRODUCTS GROUP ANNOUNCES A NEW PRODUCT IDENTIFICATION TOOL
Announcement
The Remanufactured Products Group is pleased to announce a new product identification source titled "Help Line Reference Tool". Effective April 19, 2004, the tool is available on the Reman Dealer Extranet website at the following address: https://reman.cat.com
The Help Line Reference Tool was developed in a limited introduction to address the increasing call volume to the Reman Technical Help Line. The purpose of the tool is to expedite the process of identifying Caterpillar Reman part numbers / components. Initially, the tool addresses engine components only. However, more models and serial number prefixes will be added as warranted by demand.
Note:
Complete engine options are not listed in the current edition of this tool. This does not imply that there is not a complete engine option available.Information is arranged in a matrix format by engine model and then by specific engine serial number prefix.
Three different options will appear in the matrix
:1. Reman Part Number - When Reman part numbers are shown in the matrix, they are good for
ALL applications of that serial number prefix.2. OPTIONS - When more than one Reman part number exists for a given component, the term "OPTIONS" will appear in the chart and further investigation is required. If after exhausting all other search criteria, you cannot identify a Reman option, then contact the Reman Technical Help Line at (888) 88-REMAN from 8 ? 4:30 p.m. (CST) or via email at Reman_Help@cat.com
3. N/A - When the term "N/A" appears in the chart, there is not a Reman option available for the given component at this time.
NOTE:
This tool is NOT an all-inclusive list of Reman Product Offerings. The models and serial number prefixes that are listed are based directly on call volume.Reman Technical, Core Support, Contacts and Problem Resolution
Reman would like to clarify where dealers should call for Reman Product help to expedite
problem resolution:
Product Availability:
If a dealer is calling about availability or expediting of a Reman parts order, they should call
their assigned Morton Order Analyst at (800) 566-7782, Option 1.
Reman Core Operations Related Questions:
Issues with respect to Reman core operations, inspections, CMIS-2, etc., dealers should call -
(800) 537-2928 or e-mail reman_core_operations@cat.com. The analysts at Corinth are
assigned to specific regions to handle Dealer calls related to core issues. This is for North
America and LACD only.
Reman Technical Help:
For questions regarding technical help in finding the right Reman part number, unrelated to
core issues, dealers are encouraged to call the Reman Technical Help Line at (888) 88-REMAN
AFTER they have exhausted their search through their normal Reman parts information resources. These would include SIS, Reman Technical Supplements, and the Reman Cross Reference Application. All of these resources can be accessed electronically through the Reman homepage found on the appropriate marketing organization?s website. They can also e-mail us at Reman_Help@cat.com.Warranty:
Please consult the appropriate warranty statement for your area. Warranty related questions should be directed to Warranty Call Center at (800) 447-4986.
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