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March 2004 |
UNDERCARRIAGE SERVICE GUIDE CD-ROM
The Undercarriage Service Guide CD-ROM is a compilation of the most recent service information available for Caterpillar? Undercarriage. This CD is an innovative resource that contains a more adaptable electronic version of the Undercarriage Reconditioning Guide (SEBF8599). Undercarriage Disassembly and Assembly Wall Charts (four languages), Service Training Presentations, Videos, and much more are included. The Undercarriage Service Guide CD-ROM, Media No is SERF8890-00. See the headings below for addition information regarding the contents of the CD.
Undercarriage Reconditioning Guide
The Undercarriage Reconditioning Guide is a must for every dealer shop. An electronic format is easier to navigate and more comprehensible. The Reconditioning Guide includes the following:
? Disassembly & Assembly Procedures
? Repair Process
? Facility Planning
? Reuse and Salvage Guidelines
These methods not only extend the life of Caterpillar Undercarriage, but also increase dealer service efficiencies. Following the guidelines will improve the customer?s perception of the service and equipment that Caterpillar and its Dealers provide. The Reconditioning Guide is a tool that can be used to improve quality and efficiency.
Undercarriage Wall Charts
The Undercarriage Wall Charts are step-by-step guidelines designed to assist the dealer technician. Posting the Wall Charts in the work area ensures correct disassembly & assembly procedures are used while stressing the importance of contamination control compliance. Wall Charts provide the process steps and are crucial for any type of service improvement program. The Wall Charts are available in four languages:
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Undercarriage Service Training Presentations
The Undercarriage Service Training Presentations provide additional instruction to supplement the dealer training programs. Processes and procedures for Idlers Rollers, Track, and Track Roller Frames are discussed during theses presentations.
Videotapes
Videotapes are valuable for teaching basic information to new employees. Videotapes can be used for group or individual training.
Additional Information Contact
Tim Ritchie
Caterpillar Inc.
Dealer Capability Department - Repair Process Engineering
Work Phone: (309) 675-5434
Email: Ritchie_Timothy_J@cat.com
Summary
The CD-ROM is a valuable addition to all Undercarriage Departments as well as an excellent resource for all Service, Sales and PSSR?s personnel. Learn more about Undercarriage service initiatives and web links that can assist in researching information. Also, discover resourceful opportunities within Caterpillar Inc. that can help enhance the efficiencies of your dealership.
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GESarraf Dealer Capability/Dealer Service Operations LC2125 ? Tel (309) 494-1079 Sarraf_George_E@cat.com |
TCRobertson Undercarriage Marketing Division Parts and Service Marketing CV4111 ? (309) 675-7879 Robertson_Thomas@cat.com |
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