PRODUCT SUPPORT PROGRAM FOR REPAIRING THE UPPER FRONT SUSPENSION GROUP MOUNT ON CERTAIN 773F AND 775F OFF-HIGHWAY TRUCKS Caterpillar

PRODUCT SUPPORT PROGRAM FOR REPAIRING THE UPPER FRONT SUSPENSION GROUP MOUNT ON CERTAIN 773F AND 775F OFF-HIGHWAY TRUCKS

Usage:

REBE5709-00

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09Apr2010

U-116

A-95

D-102

O-108

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*After Failure Only*	PRODUCT SUPPORT PROGRAM FOR REPAIRING THE UPPER FRONT SUSPENSION GROUP MOUNT ON CERTAIN 773F AND 775F OFF-HIGHWAY TRUCKS
7051		PS51823

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NOTE:

This Program can only be administered after a failure occurs. The decision whether to apply the Program is made by the dealer. When reporting the repair, use "PS51823" as the Part Number and "7755" as the Group Number. Use "96" as the Warranty Claim Description Code and use "Z" as the SIMS Description Code.

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NOTE:

The information supplied in this service letter may not be valid after the termination date of this program. Do not perform the work outlined in this Service Letter after the termination date without first contacting your Caterpillar product analyst.

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TERMINATION DATE

30Apr2012

PROBLEM

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The upper front suspension group mounting area of the 245-4681 Frame on certain 773F and 775F Off-Highway Trucks can fail due to high stresses in the welds. These welds are located at the upper mount connection to the fore/aft beam and the upper front suspension group plate. If the weld failure is not corrected damage to the main beam may occur. This will result in a more extensive repair.

AFFECTED PRODUCT

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Model	Identification Number
773F	EED00273-01100
773F OEM	EXD00100-00109
775F	DLS00275-01079

PARTS NEEDED

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Qty	Part Number	Description
2	3414752	PLATE AS. (use if/as required)
In order to allow equitable parts availability to all participating dealers, please limit your initial parts order to not exceed 1% of dealership population. This is an initial order recommendation only, and the ultimate responsibility for ordering the total number of parts needed to satisfy the program lies with the dealer.

ACTION REQUIRED

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Refer to the Service Manual if/as necessary.

Refer to Special Instruction REHS5055 for the repair of the upper front suspension mount area of the frame.

The typical repair will be for cracks at the toe of the weld on the verticle plate(s), and weld dressing.

Additional hours for repair(s) of more extensive cracking are provided by this service letter. These hours are listed in the service claims allowance table.

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SERVICE CLAIM ALLOWANCES

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Product smu/age whichever comes first	Caterpillar		Dealer Suggested		Customer Suggested
Product smu/age whichever comes first	Parts %	Labor Hrs%	Parts %	Labor Hrs%	Parts %	Labor Hrs%
0-15000 hrs, 0-48 mo	100.0%	100.0%	0.0%	0.0%	0.0%	0.0%

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NOTE: This is a 6.0-hour job
Add 20 hours for major crack repairs on left side Add 15 hours for major crack repairs on right side Add 8 hours for the replacement of a 3414752 Plate (binocular plate)

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