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PRODUCT SUPPORT PROGRAM FOR REPLACING THE MAIN PUMP ON CERTAIN 320D, 320DL, 324D, 324DL, 325D EXCAVATORS AND 950H, 962H, 966H, 972H WHEEL LOADERS Caterpillar


PRODUCT SUPPORT PROGRAM FOR REPLACING THE MAIN PUMP ON CERTAIN 320D, 320DL, 324D, 324DL, 325D EXCAVATORS AND 950H, 962H, 966H, 972H WHEEL LOADERS

Usage:

REBE4578-00

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25Nov2008


U-602
D-513

 
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After Failure Only
  
  

PRODUCT SUPPORT PROGRAM FOR REPLACING THE MAIN PUMP ON CERTAIN 320D, 320DL, 324D, 324DL, 325D EXCAVATORS AND 950H, 962H, 966H, 972H WHEEL LOADERS
5070
PS51593
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NOTE:

This Program can only be administered after a failure occurs. The decision whether to apply the Program is made by the dealer. When reporting the repair, use "PS51593" as the Part Number and "7755" as the Group Number. Use "96" as the Warranty Claim Description Code and use "Z" as the SIMS Description Code.

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NOTE:

The information supplied in this service letter may not be valid after the termination date of this program. Do not perform the work outlined in this Service Letter after the termination date without first contacting your Caterpillar product analyst.
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TERMINATION DATE
30Nov2010

PROBLEM

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The barrels within the main pump may crack or break on certain 320D, 320DL, 324D, 324DL, 325D Excavators and 950H, 962H, 966H, 972H Wheel Loaders.

AFFECTED PRODUCT

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Model Identification Number
*******Group  1*******
320D CXY00149-00152, 157-166, 175, 182, 184-188, 190-191, 197-207, 211, 213-253, 265-285, 291-295, 303-310, 312-326, 328-329, 332-334, 336-339, 341-415

DHK00150, 152, 154, 156, 166, 172, 187, 189, 197, 213, 220, 251, 254, 407, 427, 497, 499-500, 534-535, 583, 586, 592, 610, 612, 636, 667, 675, 685, 719, 725, 735, 738-739, 741, 746, 752, 776, 788-791, 793, 808, 812, 818, 823, 826, 828, 833, 835-838, 841, 843, 847-849, 851, 853-854, 1002, 1011-1014, 1016, 1018-1023, 1027, 1029, 1031-1032, 1034-1039, 1053-1056, 1058-1061

FAL00177-00181, 191, 204, 215, 218-219, 224, 229, 235, 240, 245-248, 251-263, 265-268, 273-281, 283-284, 286, 291, 297, 304-305, 313, 316, 318-319, 324, 326-329, 331-340, 342-344, 346-353, 357-361, 367-370, 374-377, 379-380, 382-383, 387-393, 399-406, 409

JGZ00151-00478, 481-482, 484-560, 562-739, 741-865

KGF00299, 323, 332, 339, 354-355, 372, 374, 381, 384, 399, 403, 407-410, 414, 418-419, 423-427, 442, 444, 465, 480, 495-499, 503-504, 517, 522, 528, 531, 534-535, 552, 561-562, 578, 588, 591, 596, 599, 602, 604-605, 611, 615, 618, 621-622, 624-625, 630-632
320D (OEM)  GPX00300-00301, 304-322, 324-332
320D L MDE00114-00123, 189-193, 199-201, 224-228, 234-238, 245-249, 255-259, 266-270, 276-278, 305-309, 315-316, 322-326, 332-336, 342-346, 352-353, 374-378, 395-398, 403-407, 414-417, 422-426, 433-436, 441-445, 452-455, 460-464, 471-474, 479-483, 514-519, 526-529, 534-539, 546-549, 554-559, 566-569, 574-618, 679-682, 687-690, 695-700, 704-711, 720-721, 725, 748, 750, 755-761, 765, 767, 769-771, 777, 779, 802, 804-808, 813-816, 821-825, 830-835, 840-845, 850-853, 855-874

MGG00111-00113, 116-117, 121, 125
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*******Group  2*******
324D  CJX00176-00179, 181-182, 184-185, 188-189, 193-200, 203-227, 229-231, 233-234, 236
324D L  DFP00130, 132, 134-135, 138-140, 142, 144, 149-150, 152-154, 159-161, 163-164, 169-170, 176, 179-183, 190-192, 197, 203, 205, 207, 212-214, 216, 232, 238-239, 244-247, 250-255, 258-259, 268-271, 275-277, 279-285, 287, 290-294, 297-313, 315-316
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*******Group  3*******
325D DBH00105-00276

KBE00125-00172, 187-206, 216-219

KDG00155-00159, 164, 171-175, 197

SCR00253-00256, 267, 270-275, 279-282, 289, 291, 293, 295, 324, 329, 350-356, 370-375, 377, 385-388, 405, 409-416, 425-426, 432, 438, 440-449, 457-459, 461, 463, 468-470, 477, 481, 483-485, 487-491, 493-495, 502-504, 506-507, 509, 515-516, 518, 520-521, 544, 551-553, 576-577, 584-585, 604-606, 608-610, 628, 630, 640-642, 647, 667
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*******Group  4*******
950H  J5J00143, 147-191, 193-194, 196-213, 215-245, 249-254, 256-270, 272-279, 281-285, 288-291, 294-295, 299-304, 306, 308-309, 312, 316-326, 329, 332-334, 337-339, 342, 346-347, 351-353, 357-363, 365-369, 374-380, 383-385, 387, 389-391, 393, 407, 414, 417-421, 424-428, 438-441, 449-450, 453-454, 460-462, 467-469, 472, 476, 478, 487-489, 491, 493, 503, 505-506, 509, 511-513, 515, 517, 519, 521-522, 524, 526-528, 535, 537, 556-557, 563-565, 569-570, 581
962H  J6J00147, 149-176, 178, 180-181, 184, 186-187, 189-190, 196-198, 204-205, 209, 214, 216, 222, 225, 229-230, 233, 235, 237
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*******Group  5*******
966H  A6J00153-00172, 180-185, 187-192, 203-217, 228-241, 252-272, 278, 284-288, 291-298, 304-306, 312-321, 327, 338, 349-350, 356-369, 390-393, 395-396, 400-403, 408, 421, 426-450, 466, 469, 473-480, 484-525, 542-554, 557, 570-578, 580-593, 596-599, 611-615, 621-639, 641-661, 663, 675, 677, 679, 681, 683, 685-694
972H  A7J00153, 155-183, 186, 188-204, 206-210, 212-223, 226-228, 231-233, 235-236, 238-242, 250

PARTS NEEDED

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Qty

 Part Number Description
*******Group 1*******
1 2726955 PUMP GP-2PS-B-V
Caterpillar recommends no initial part stocking for this service letter program.
*******Group 2*******
1 2726957 PUMP GP-2PS-C-V
Caterpillar recommends no initial part stocking for this service letter program.
*******Group 3*******
1 2726959 PUMP GP-2PS-C-V
Caterpillar recommends no initial part stocking for this service letter program.
*******Group 4*******
1 2928767 PUMP GP-PS-V-B
Caterpillar recommends no initial part stocking for this service letter program.
*******Group 5*******
1 2928768 PUMP GP-PS-V-B
Caterpillar recommends no initial part stocking for this service letter program.

ACTION REQUIRED

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If the pump fails, replace the pump with the appropriate pump per the Parts Needed table. Refer to your machine's Disassembly and Assembly Manual for removing and installing the main pump.
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SERVICE CLAIM ALLOWANCES

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Product smu/age whichever comes first
Caterpillar
Dealer Suggested
Customer Suggested
Parts %
Labor Hrs%
Parts %
Labor Hrs%
Parts %
Labor Hrs%
*******Group 1*******
0-4000 hrs 
100.0%
100.0%
0.0%
0.0%
0.0%
0.0%
 NOTE: This is a 4.0-hour job for Group 1

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Product smu/age whichever comes first
Caterpillar
Dealer Suggested
Customer Suggested
Parts %
Labor Hrs%
Parts %
Labor Hrs%
Parts %
Labor Hrs%
*******Group 2*******
0-4000 hrs 
100.0%
100.0%
0.0%
0.0%
0.0%
0.0%
 NOTE: This is a 4.0-hour job for Group 2

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Product smu/age whichever comes first
Caterpillar
Dealer Suggested
Customer Suggested
Parts %
Labor Hrs%
Parts %
Labor Hrs%
Parts %
Labor Hrs%
*******Group 3*******
0-4000 hrs 
100.0%
100.0%
0.0%
0.0%
0.0%
0.0%
 NOTE: This is a 4.0-hour job for Group 3

Show/hide table
Product smu/age whichever comes first
Caterpillar
Dealer Suggested
Customer Suggested
Parts %
Labor Hrs%
Parts %
Labor Hrs%
Parts %
Labor Hrs%
*******Group 4*******
0-4000 hrs 
100.0%
100.0%
0.0%
0.0%
0.0%
0.0%
 NOTE: This is a 4.0-hour job for Group 4

Show/hide table
Product smu/age whichever comes first
Caterpillar
Dealer Suggested
Customer Suggested
Parts %
Labor Hrs%
Parts %
Labor Hrs%
Parts %
Labor Hrs%
*******Group 5*******
0-4000 hrs 
100.0%
100.0%
0.0%
0.0%
0.0%
0.0%
 NOTE: This is a 4.0-hour job for Group 5



PARTS DISPOSITION

Handle the parts in accordance with your Warranty Bulletin on warranty parts handling.
 
 
 

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