PRODUCT SUPPORT PROGRAM FOR REPLACING REAR SPINDLE ON CERTAIN 777F, 777F OEM, 777G, AND 777G OEM OFF-HIGHWAY TRUCKS Caterpillar

PRODUCT SUPPORT PROGRAM FOR REPLACING REAR SPINDLE ON CERTAIN 777F, 777F OEM, 777G, AND 777G OEM OFF-HIGHWAY TRUCKS

Usage:

TEBE8437-00

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28Nov2018

K314
K430

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Containment - After Failure Only (Limited distribution)	PRODUCT SUPPORT PROGRAM FOR REPLACING REAR SPINDLE ON CERTAIN 777F, 777F OEM, 777G, AND 777G OEM OFF-HIGHWAY TRUCKS
4201		PS61403

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NOTE:	Caterpillar’s obligations under this Service Letter are subject to, and shall not apply in contravention of, the laws, rules, regulations, directives, ordinances, orders, or statutes of the United States, or of any other applicable jurisdiction, without recourse or liability with respect to Caterpillar.
NOTE:	This Containment Program can only be administered after a failure occurs. The decision whether to apply the Program is made by the dealer and service rep. Obtain the service reps Goodwill Approver Code before completing the repair. EAME dealers should use their standard Industry Group specific goodwill approval codes. The Goodwill Approver Code must be included when submitting the claim.

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NOTE:

When reporting the repair, use "PS61403" as the Part Number and "7777" as the Group Number. Use "96" as Warranty Claim Description Code and use "Z" as the SIMS Description Code.

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NOTE:

The information supplied in this service letter may not be valid after the termination date of this program. Do not perform the work outlined in this Service Letter after the termination date without first contacting your Caterpillar product analyst.

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TERMINATION DATE

31Jul2020

PROBLEM

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The existing rear spindle can fail on certain 777F, 777F OEM, 777G, and
777G OEM Off-Highway Trucks.

AFFECTED PRODUCT

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Model	Identification Number
*****Group 1*****
777G	TNM00804, 833-843
777G OEM	T4Y00197

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*****Group 2*****
777F	JRP03152-03155, 3158, 3160, 3322, 3325-3326, 3329, 3331, 3333-3337, 3340
777F OEM	JXP00254, 256

PARTS NEEDED

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Qty	Part Number	Description
*****Group 1*****
1	20R4231	SPINDLE AS
In order to allow equitable parts availability to all participating dealers, please limit your initial parts order to not exceed 20% of dealership population. This is an initial order recommendation only, and the ultimate responsibility for ordering the total number of parts needed to satisfy the program lies with the dealer.
*****Group 2*****
1	10R8439	SPINDLE-REAR
In order to allow equitable parts availability to all participating dealers, please limit your initial parts order to not exceed 20% of dealership population. This is an initial order recommendation only, and the ultimate responsibility for ordering the total number of parts needed to satisfy the program lies with the dealer.

ACTION REQUIRED

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At PCR, check the spindle against Reuse and Salvage Guidelines SEBF8083. If the spindle does not conform to guidelines replace using the part as listed.

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SERVICE CLAIM ALLOWANCES

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Product smu/age whichever comes first	Caterpillar		Dealer Suggested		Customer Suggested
Product smu/age whichever comes first	Parts %	Labor Hrs%	Parts %	Labor Hrs%	Parts %	Labor Hrs%
*****Group 1*****
0-16000 hrs, 0-48 mo	53.0%	0.0%	0.0%	0.0%	35.0%	100.0%
16001-24000 hrs, 49-60 mo	33.0%	0.0%	0.0%	0.0%	50.0%	100.0%
24001-32000 hrs, 61-72 mo	13.0%	0.0%	0.0%	0.0%	65.0%	100.0%
32001-40000 hrs, 73-84 mo	0.0%	0.0%	0.0%	0.0%	75.0%	100.0%

NOTE: This is a 0.0-hour job for Group 1 If there has been a previous repair, part age/hours will apply. Retain a copy of the previous repair invoice in the dealer's records for audit purposes, and specify repair date and machine hours in the "Additional Comments" section of the warranty claim.
No labor is required since this program is to be done at PCR.

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Product smu/age whichever comes first	Caterpillar		Dealer Suggested		Customer Suggested
Product smu/age whichever comes first	Parts %	Labor Hrs%	Parts %	Labor Hrs%	Parts %	Labor Hrs%
*****Group 2*****
0-16000 hrs, 0-48 mo	53.0%	0.0%	0.0%	0.0%	35.0%	100.0%
16001-24000 hrs, 49-60 mo	33.0%	0.0%	0.0%	0.0%	50.0%	100.0%
24001-32000 hrs, 61-72 mo	13.0%	0.0%	0.0%	0.0%	65.0%	100.0%
32001-40000 hrs, 73-84 mo	0.0%	0.0%	0.0%	0.0%	75.0%	100.0%

NOTE: This is a 0.0-hour job for Group 2 If there has been a previous repair, part age/hours will apply. Retain a copy of the previous repair invoice in the dealer's records for audit purposes, and specify repair date and machine hours in the "Additional Comments" section of the warranty claim.
No labor is required since this program is to be done at PCR.