PRODUCT IMPROVEMENT PROGRAM FOR UPDATING SOFTWARE ON CERTAIN AP1055F, AP1000F, AP655F, AP600F, AP555F, AND AP500F ASPHALT PAVERS Caterpillar

PRODUCT IMPROVEMENT PROGRAM FOR UPDATING SOFTWARE ON CERTAIN AP1055F, AP1000F, AP655F, AP600F, AP555F, AND AP500F ASPHALT PAVERS

Usage:

TEBE4774-00

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08Jun2016

U-300

A-229

D-265

O-263

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Priority	PRODUCT IMPROVEMENT PROGRAM FOR UPDATING SOFTWARE ON CERTAIN AP1055F, AP1000F, AP655F, AP600F, AP555F, AND AP500F ASPHALT PAVERS
7610 7620		PI32640

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NOTE:

Caterpillar’s obligations under this Service Letter are subject to, and shall not apply in contravention of, the laws, rules, regulations, directives, ordinances, orders, or statutes of the United States, or of any other applicable jurisdiction, without recourse or liability with respect to Caterpillar.

NOTE:

This Program must be administered as soon as possible. When reporting the repair, use "PI32640" as the Part Number and "7751" as the Group Number, "56" as the Warranty Claim Description Code and "T" as the SIMS Description code. Exception: If the repair is done after failure, use "PI32640" as the Part Number, "7751" as the Group Number, "96" as the Warranty Claim Description Code, and "Z" as the SIMS Description Code.

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NOTE:

The information supplied in this service letter may not be valid after the termination date of this program. Do not perform the work outlined in this Service Letter after the termination date without first contacting your Caterpillar product analyst.

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COMPLETION DATE	TERMINATION DATE
31Dec2016	30Jun2017

PROBLEM

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The machine controller needs to be flashed with updated software on certain AP1055F, AP1000F, AP655F, AP600F, AP555F, and AP500F Asphalt Pavers. The existing software can create a fault condition that prevents operation of the grade and slope system.

AFFECTED PRODUCT

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Model	Identification Number
AP1000F	AC400122, 131, 145, 147, 185, 188, 199, 202-203, 236, 240, 242
AP1055F	RLM00102 TJ500111, 113, 122-123, 125, 138-139, 143, 145, 156, 160, 197, 206-207, 214, 232, 235-237, 241-242, 246-248, 256, 264, 267, 271, 274, 302, 318, 326, 344, 375, 397, 399, 402-408, 411-412, 416, 418, 421-422, 428
AP500F	44900106-00108
AP555F	AP500102, 105-113, 116
AP600F	AP600103, 113, 125-130
AP655F	MH600106, 117, 135, 147, 177, 179-185 ML600101 P6500101, 105, 114, 116-118

PARTS NEEDED

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Qty	Part Number	Description
1	5083236	SFWR GP-A3000
In order to allow equitable parts availability to all participating dealers, please limit your initial parts order to not exceed 38% of dealership population. This is an initial order recommendation only, and the ultimate responsibility for ordering the total number of parts needed to satisfy the program lies with the dealer.

ACTION REQUIRED

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Follow Special Instructions SEHS0522 "Procedure to Install Software on Certain Asphalt Pavers" for instructions on how to update the software.

This service letter covers updating the machine controller software, it is best practice to update all the paver software to the latest available for optimum machine performance and support.

Note: Always use the latest software available. Sometimes the flash file part numbers are updated before the program terminates. Do not store software on computer hard drive, consult SIS for latest software available with every machine visit.

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OWNER NOTIFICATION

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Owners in the following countries will receive the attached Owner Notification:
US
Canada

SERVICE CLAIM ALLOWANCES

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Caterpillar		Dealer Suggested		Customer Suggested
Parts %	Labor Hrs%	Parts %	Labor Hrs%	Parts %	Labor Hrs%
100%	100%	0%	0%	0%	0%

NOTE: This is a 1.0-hour job

PARTS DISPOSITION

Handle the parts in accordance with your Warranty Bulletin on warranty parts handling.

MAKE EVERY EFFORT TO COMPLETE THIS PROGRAM AS SOON AS POSSIBLE.

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EXAMPLE COPY OF OWNER NOTIFICATION

XYZ Corporation
3240 Arrow Drive
Anywhere, YZ 99999

PRIORITY - PRODUCT IMPROVEMENT PROGRAM FOR UPDATING SOFTWARE ON CERTAIN AP1055F, AP1000F, AP655F, AP600F, AP555F, AND AP500F ASPHALT PAVERS

MODELS INVOLVED - AP1055F, AP1000F, AP655F, AP600F, AP555F, And AP500F Asphalt Pavers

Dear Cat Product Owner:

The software needs to be updated on the products listed below. The existing software can create a fault condition that prevents operation of the grade and slope system. You will not be charged for the service performed.

Contact your local Cat dealer immediately to schedule this service. The dealer will advise you of the time required to complete this service.

If you are no longer the owner of this product(s), please contact your local Cat dealer so that our records can be updated. Please refer the dealer to their Service Letter dated 08Jun2016 when scheduling this service.

We regret the inconvenience this may cause you, and urge you to have this service performed as soon as possible to prevent unscheduled downtime.

Caterpillar Inc.

Identification #(s)

Attached to 08Jun2016 Service Letter