Usage:
08Apr2016 |
(Revised 04May2016) |
After Failure Only | PRODUCT SUPPORT PROGRAM FOR REPLACING THE FRONT WHEEL ON CERTAIN 793D, 793F, 793F CMD, AND 793F XQ OFF-HIGHWAY TRUCKS |
|
4201 7555 4200 4006 4251 | PS53188 |
NOTE: | Caterpillar’s obligations under this Service Letter are subject to, and shall not apply in contravention of, the laws, rules, regulations, directives, ordinances, orders, or statutes of the United States, or of any other applicable jurisdiction, without recourse or liability with respect to Caterpillar. |
NOTE: | This Program can only be administered after a failure occurs. The decision whether to apply the Program is made by the dealer. When reporting the repair, use "PS53188" as the Part Number and "7755" as the Group Number. Use "96" as the Warranty Claim Description Code and use "Z" as the SIMS Description Code. |
NOTE: | The information supplied in this service letter may not be valid after the termination date of this program. Do not perform the work outlined in this Service Letter after the termination date without first contacting your Caterpillar product analyst. |
NOTE: | This Revised Service Letter replaces the 08Apr2016 (Revised 18Apr2016) Service Letter. Changes have been made to the Affected Product. |
TERMINATION DATE |
30Apr2019 |
PROBLEM
The 1255938/">125-5938 and 2653191/">265-3191 Front Wheels used on certain 793D, 793F, 793F CMD, and 793F XQ Off Highway Trucks, may develop cracks. |
AFFECTED PRODUCT
Model | Identification Number |
*******Group 1******* | |
793D | FDB00106, 111-119, 121-133, 139-143, 146, 148-149, 155-177, 179-182, 188, 190-207, 209-212, 219-231, 235-248, 251, 254-265, 267-271, 273-291, 293-303, 305-310, 314-318, 321-323, 330-334, 337-356, 359-371, 373-378, 383, 387-393, 400-401, 403, 406-408, 412-414, 420, 423-425, 430-433, 441-448, 450-460, 463-468, 475-483, 494-496, 539-545, 554-555, 567, 569, 571, 573-579, 581, 584, 586, 588, 590, 592, 594, 596, 598, 600, 602-604, 606, 611-612, 615, 617, 619-622, 624-628, 630, 632, 634, 638, 666, 668, 670, 680-684, 686-691, 693, 695, 697-698, 701, 703-704, 706, 713-716, 721-728, 736-738, 741-747, 750-753, 757, 767, 769-770, 774, 780, 782, 785-788, 795-797, 816-817, 822, 826-833, 835-842, 851-860, 864-870, 879-883, 888-897, 899-902, 904-918, 922-930, 937-941, 946-955, 962, 970-980, 985-993, 1007, 1009-1018, 1021, 1023-1029, 1031, 1037, 1043, 1045-1046, 1053-1058, 1063, 1065-1069, 1072, 1074-1075, 1077-1080, 1082-1083, 1085, 1087-1088, 1091, 1093-1094, 1096, 1099, 1101-1104, 1107, 1116-1118, 1120-1129, 1131-1177, 1189-1201, 1209-1262, 1266-1275, 1277-1326, 1329, 1331, 1334, 1337-1341, 1344-1353, 1358-1396, 1398, 1400, 1402-1405, 1407-1408, 1411-1424, 1426-1437, 1439-1451, 1453-1457, 1463-1465, 1467, 1469-1475, 1478-1540, 1542, 1548-1550, 1552, 1554, 1556, 1558-1559, 1561-1596, 1598, 1600-1606, 1609, 1620-1622, 1626-1632, 1634, 1637, 1641, 1645-1658, 1666-1668, 1670-1671, 1673, 1675, 1677-1703, 1705, 1708-1709, 1711-1712, 1714-1715, 1717, 1719-1723, 1726-1732, 1737-1748, 1752-1754, 1757-1818, 1821, 1824-1826, 1829-1833 |
793F | SSP00113, 118-123, 140-151, 153-154, 158-163, 175, 177-181, 189, 191, 205-210, 212, 214, 216-217, 219, 233, 237-245, 262-263, 269, 274-278, 280-281, 284-287, 297, 304-308, 318, 322-323, 328, 333-334, 348, 350, 353-354, 375, 384-389, 393, 397-399, 403-404, 408-410, 412-422, 430-438, 441, 446, 473-475, 486, 490, 492-493, 497, 499, 501, 508-509, 512, 516, 521-522, 536-537, 539-542, 544, 550-551, 554, 558-560, 563, 565, 567-570, 573-575, 577-578, 581, 583, 585-586, 591-592, 595-596, 601-602, 610-611, 613-620, 622, 625, 633-634, 636-638, 644-647, 649-652, 655, 658-661, 663, 665, 667-668, 675-681, 683, 687-692, 698-700, 704-706, 709, 711, 714, 718, 732, 734, 739, 741-743, 745, 751, 755, 757, 762-763, 785, 791, 807, 816-819, 823-825, 833, 839, 843-844, 856, 858, 869-870, 872, 874, 878, 884-886, 892, 904-907, 909-912, 914-915, 917-918, 923-924, 932-936, 938-943, 946, 952-955, 967, 972-974, 976-977, 980-982, 984-985, 989, 993, 997, 1000-1002, 1033, 1041-1045, 1048, 1064, 1072-1080, 1082-1085 |
793F CMD | RBT00127-00131, 133-136, 138-139, 142-164 |
793F OEM | SXP00101-00103 |
793F XQ | SND00100-00131 |
*******Group 2******* | |
793D | FDB00105, 107-110, 120, 134-138, 144-145, 147, 150-154, 178, 183-187, 189, 208, 213-218, 232-234, 249-250, 252-253, 266, 272, 292, 304, 311-313, 319-320, 324-329, 335-336, 357-358, 372, 379-382, 384-386, 394-399, 402, 404-405, 409-411, 415-419, 421-422, 426-429, 434-440, 449, 461-462, 469-474, 484-493, 497-538, 546-553, 556-566, 568, 570, 572, 580, 582-583, 585, 587, 589, 591, 593, 595, 597, 599, 601, 605, 607-610, 613-614, 616, 618, 623, 629, 631, 633, 635-637, 639-665, 667, 669, 671-679, 685, 692, 694, 696, 699-700, 702, 705, 707-712, 717-720, 729-735, 739-740, 748-749, 754-756, 758-766, 768, 771-773, 775-779, 781, 783-784, 789-794, 798-815, 818-821, 823-825, 834, 843-850, 861-863, 871-878, 884-887, 898, 903, 919-921, 931-936, 942-945, 956-961, 963-969, 981-984, 994-1006, 1008, 1019-1020, 1022, 1030, 1032-1036, 1038-1042, 1044, 1047-1052, 1059-1062, 1064, 1070-1071, 1073, 1076, 1081, 1084, 1086, 1089-1090, 1092, 1095, 1097-1098, 1100, 1105-1106, 1108-1115, 1119, 1130, 1178-1188, 1202-1208, 1263-1265, 1276, 1327-1328, 1330, 1332-1333, 1335-1336, 1342-1343, 1354-1357, 1397, 1399, 1401, 1406, 1409-1410, 1425, 1438, 1452, 1458-1462, 1466, 1468, 1476-1477, 1541, 1543-1547, 1551, 1553, 1555, 1557, 1560, 1597, 1599, 1607-1608, 1610-1619, 1623-1625, 1633, 1635-1636, 1638-1640, 1642-1644, 1659-1665, 1669, 1672, 1674, 1676, 1704, 1706-1707, 1710, 1713, 1716, 1718, 1724-1725, 1733-1736, 1749-1751, 1755-1756, 1819-1820, 1822-1823, 1827-1828, 1834-1838 |
793F | SSP00112, 114-117, 124-139, 152, 155-157, 164-174, 176, 182-188, 190, 192-204, 211, 213, 215, 218, 220-232, 234-236, 246-261, 264-268, 270-273, 279, 282-283, 288-296, 298-303, 309-317, 319-321, 324-327, 329-332, 335-347, 349, 351-352, 355-374, 376-383, 390-392, 394-396, 400-402, 405-407, 411, 423-429, 439-440, 442-445, 447-472, 476-485, 487-489, 491, 494-496, 498, 500, 502-507, 510-511, 513-515, 517-520, 523-535, 538, 543, 545-549, 552-553, 555-557, 561-562, 564, 566, 571-572, 576, 579-580, 582, 584, 587-590, 593-594, 597-600, 603-609, 612, 621, 623-624, 626-632, 635, 639-643, 648, 653-654, 656-657, 662, 664, 666, 669-674, 682, 684-686, 693-697, 701-703, 707-708, 710, 712-713, 715-717, 719-731, 733, 735-738, 740, 744, 746-750, 752-754, 756, 758-761, 764-784, 786-790, 792-806, 808-815, 820-822, 826-832, 834-838, 840-842, 845-855, 857, 859-868, 871, 873, 875-877, 879-883, 887-891, 893-903, 908, 913, 916, 919-922, 925-931, 937, 944-945, 947-951, 956-966, 968-971, 975, 978-979, 983, 986-988, 990-992, 994-996, 998-999, 1003-1032, 1034-1040, 1046-1047, 1049-1063, 1065-1071, 1081 |
793F CMD | RBT00123-00126, 132, 137, 140-141, 165-171 |
PARTS NEEDED
Qty |
Part Number | Description |
*******Group 1******* | ||
1 | 4S5879 | SEAL-O-RING |
1 | 6V3967 | SEAL-O-RING |
1 | 9X7310 | RING-SEAL |
1 | 1237270 | SEAL-RING |
1 | 1255938 | WHEEL-FRONT |
1 | 3144126 | SEAL GP-DUO CONE |
1 | 3144130 | SEAL-GROUP |
In order to allow equitable parts availability to all participating dealers, please limit your initial parts order to not exceed 1% of dealership population. This is an initial order recommendation only, and the ultimate responsibility for ordering the total number of parts needed to satisfy the program lies with the dealer. |
||
*******Group 2******* | ||
1 | 6V3967 | SEAL-O-RING |
1 | 7X1548 | SEAL-O RING |
1 | 2653191 | WHEEL-FRONT |
1 | 2979546 | SEAL GP-DUO CONE |
1 | 3780592 | SEAL GP-DUO CONE |
In order to allow equitable parts availability to all participating dealers, please limit your initial parts order to not exceed 1% of dealership population. This is an initial order recommendation only, and the ultimate responsibility for ordering the total number of parts needed to satisfy the program lies with the dealer. |
ACTION REQUIRED
Inspect the 1255938/">125-5938 or 2653191/">265-3191 Front Wheel as per SEBF9368 "Procedure to Inspect and Repair the Front Wheels on 793-797 Off-Highway Trucks". If removal is required due to crack limitations as per SEBF9368, this constitutes a failure and the parts and labor required to make the repair are covered. |
SERVICE CLAIM ALLOWANCES
*******Group 1******* | ||||||
0-30 mo |
||||||
31-60 mo |
||||||
61-90 mo |
NOTE: This is a 88.0-hour job for Group 1
If there has been a previous repair, part age/hours will apply. Retain a copy of the previous repair invoice in the dealer's records for audit purposes, and specify repair date and machine hours in the "Additional Comments" section of the warranty claim. |
||||||
An after failure claim is defined as a cracked wheel that cannot be salvaged and reused per SEBF9368. The part hours on the wheel will fall into one of three allowance percentages. All other parts in "Parts Needed" table will be covered at 100%. |
*******Group 2******* | ||||||
0-30 mo |
||||||
31-60 mo |
||||||
61-90 mo |
NOTE: This is a 88.0-hour job for Group 2
If there has been a previous repair, part age/hours will apply. Retain a copy of the previous repair invoice in the dealer's records for audit purposes, and specify repair date and machine hours in the "Additional Comments" section of the warranty claim. |
||||||
An after failure claim is defined as a cracked wheel that cannot be salvaged and reused per SEBF9368. The part hours on the wheel will fall into one of three allowance percentages. All other parts in "Parts Needed" table will be covered at 100%. |
PARTS DISPOSITION
Handle the parts in accordance with your Warranty Bulletin on warranty parts handling. |