PRODUCT SUPPORT PROGRAM FOR REPLACING THE TANK ASSEMBLIES IN THE REAR AXLE HOUSING ON CERTAIN 797B, 797F, AND 797F XQ OFF-HIGHWAY TRUCKS Caterpillar


PRODUCT SUPPORT PROGRAM FOR REPLACING THE TANK ASSEMBLIES IN THE REAR AXLE HOUSING ON CERTAIN 797B, 797F, AND 797F XQ OFF-HIGHWAY TRUCKS

Usage:

TEBE2979-00

31Aug2015


D-396

 

Before/After

  
 Parts stock action needed 

PRODUCT SUPPORT PROGRAM FOR REPLACING THE TANK ASSEMBLIES IN THE REAR AXLE HOUSING ON CERTAIN 797B, 797F, AND 797F XQ OFF-HIGHWAY TRUCKS

7750 3260
PS44846
NOTE:

Caterpillar’s obligations under this Service Letter are subject to, and shall not apply in contravention of, the laws, rules, regulations, directives, ordinances, orders, or statutes of the United States, or of any other applicable jurisdiction, without recourse or liability with respect to Caterpillar.

NOTE:

This Program must be administered either before or after failure. In either case the decision whether to apply the Program is made by the dealer. When reporting the repair, use "PS44846" as the Part Number and "7755" as the Group Number. If administered before failure, use "56" as the Warranty Claim Description Code and "T" as the SIMS Description code. If administered after failure, use "96" as the Warranty Claim Description Code, and "Z" as the SIMS Description Code.

NOTE:

When submitting claim for Parts Stock Action, Use the appropriate 99Z as the s/n, the appropriate Service Letter Program Number as the Part number in the Part Causing Failure field, "7755" as the Group Number, "56" as the Description Code.

NOTE:

Although this Program is to be administered as described above on the Affected Product, parts should be removed from parts stock as soon as possible.

NOTE:

The information supplied in this service letter may not be valid after the termination date of this program. Do not perform the work outlined in this Service Letter after the termination date without first contacting your Caterpillar product analyst.


TERMINATION DATE

31Aug2017

PROBLEM

The tank assemblies in the rear axle housing of certain 797B, 797F, and 797F XQ Off-Highway Trucks have experienced failures that lead to cracking. If not detected early, the failure could lead to debris blockages in the system causing unplanned downtime.

AFFECTED PRODUCT

Model Identification Number
797B  JSM00195-00202, 213, 229-231, 235, 239, 241-243, 251-255, 258, 262-264, 268-273, 275, 280-286, 447-448
797F  LAJ00190-00194, 197-199, 205-215, 298, 329, 334-338, 340, 349, 358, 360, 362, 368, 370, 378, 383-385, 387, 389-391, 396, 399-400, 412, 416-417, 442-444, 502-506
797F XQ  WSP00100-00129

PARTS NEEDED

Qty

Part Number Description
1 2S4071 SEAL-O RING
4 3E4353 WASHER-HARD
1 5S9134 SEAL-O-RING
4 6V4248 BOLT
1 6V5101 SEAL-O-RING
54 1461799 WASHER-HARD
54 1470169 BOLT-HEX HEAD
1 1520985 SEAL-O-RING
1 1556018 SPACER
3 2287091 SEAL-O-RING-ORS
3 2385081 SEAL-O-RING-STOR
1 4678938 TANK AS
In order to allow equitable parts availability to all participating dealers, please limit your initial parts order to not exceed 8% of dealership population. This is an initial order recommendation only, and the ultimate responsibility for ordering the total number of parts needed to satisfy the program lies with the dealer.


ACTION REQUIRED

****Parts Stock ****

Remove all 155-6019 Tank As. from dealer parts stock.

 
 
****Affected Product****
If the tank assembly is cracked, remove the tank assembly at the next scheduled service interval and replace with a 467-8938 Tank.

SERVICE CLAIM ALLOWANCES

****Parts Stock****

Submit one claim for all parts removed from dealer parts stock.

 
 
****Affected Product****
Product smu/age whichever comes first
Caterpillar
Dealer Suggested
Customer Suggested
Parts %
Labor Hrs%
Parts %
Labor Hrs%
Parts %
Labor Hrs%
0-6000 hrs,
0-12 mo 
100.0%
100.0%
0.0%
0.0%
0.0%
0.0%
6001-12000 hrs,
13-24 mo 
73.0%
75.0%
0.0%
0.0%
20.0%
25.0%
12001-20000 hrs,
25-36 mo 
47.0%
25.0%
0.0%
0.0%
40.0%
75.0%
 NOTE: This is a 2.0-hour job

If there has been a previous repair, part age/hours will apply. Retain a copy of the previous repair invoice in the dealer's records for audit purposes, and specify repair date and machine hours in the "Additional Comments" section of the warranty claim.

Note: An additional 38 labor hours are allowed for an after failure repair to cover disassembly and assembly.



PARTS DISPOSITION

****Parts Stock****
Handle the parts in accordance with your Warranty Bulletin on warranty parts handling.

****Affected Product****
Handle the parts in accordance with your Warranty Bulletin on warranty parts handling.

Caterpillar Information System:

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