Service Information Report
After verifying that the correct repair has been performed on the engine, provide brief, detailed information. This information is crucial and helps Caterpillar better serve you and the customer.
Obtain as much information from the customer as possible. Investigate any written information that is available and document any information that is gathered from the customer. The following information is of particular importance:
- Indicate if an event code was logged.
- Indicate if a diagnostic code was logged. Also, record the codes that are logged.
- Indicate the symptoms of engine operation that are present.
- Indicate the engine software part number.
Be as specific as possible.
Comments on the cause of failure include the number of diagnostic codes that were logged. Comments also indicate if the code was an active code. Indicate the source of the problem. Also indicate the method that was used to discover the problem. Examples of the methods that were used to discover the problem could be one of the following methods:
- A specific procedure in the manual was followed.
- A visual inspection indicated wire abrasion on the engine harness.
Be as specific as possible.
Comments on the repair procedure include the following types of information:
- The wiring harness was repaired. Provide where on the harness was repaired and how the harness was repaired.
Be as specific as possible.
Caterpillar Information System:
C2.4 Tier 4 Final Engines for Caterpillar Built Machines Electronic Service Tools
A New Aftercooler Core Is Now Used On Certain 3512C Locomotive Engines {1064} A New Aftercooler Core Is Now Used On Certain 3512C Locomotive Engines {1064}
Improved Fuel Injectors Are Now Used on Certain C18 Tier 4 Final Engines {1251, 1290} Improved Fuel Injectors Are Now Used on Certain C18 Tier 4 Final Engines {1251, 1290}
PM620 and PM622 Cold Planer Machine Systems Hydraulic Cylinder - Remove and Install - Guide Ski
New Engine Software Is Now Used for Certain C9 Industrial Engines with 261 Kilowatt Rating {1920} New Engine Software Is Now Used for Certain C9 Industrial Engines with 261 Kilowatt Rating {1920}
Turbocharger Wastegate Actuator on Certain C7.1 Engines {1052, 1053} Turbocharger Wastegate Actuator on Certain C7.1 Engines {1052, 1053}
G3512 Generator Set Engine Electric Starting Motor - Remove and Install
The Cover Assemblies Have Been Updated That Are Now Used on the Clean Emission Module (CEM) For Certain 3516 Generator Set Engines {1062, 1091} The Cover Assemblies Have Been Updated That Are Now Used on the Clean Emission Module (CEM) For Certain 3516 Generator Set Engines {1062, 1091}
Alarm and Protection Field Test Procedure for Certain Marine Engines {0374, 0599, 0706, 0708, 0709, 0769, 0781, 1000, 1408, 1439} Alarm and Protection Field Test Procedure for Certain Marine Engines {0374, 0599, 0706, 0708, 0709, 0769, 0781, 1000, 1408, 1439}
C18 Marine Auxiliary and Marine Generator Set Engines Sensor Supply - Test
C18 Marine Auxiliary and Marine Generator Set Engines Sensor Signal (Analog, Passive) - Test
3500C Marine Engines Turbocharger
PM820, PM822, and PM825 Cold Planer Machine Systems Counterbalance Valve - Remove and Install - Steering Valve
C175-16 Locomotive Engines Maintenance Recommendations
PS097S and PS104S POWER SYSTEMS Machine Systems Electric Motor (Hydraulic Pump)
C175-16 Locomotive Engines Fuel System Primary Filter/Water Separator - Clean/Replace
3512E and 3516E Marine Engines Nitrogen Oxide Sensor (Exhaust Outlet) - Remove and Install
PS097S and PS104S POWER SYSTEMS Machine Systems Pump Drive
PS097S and PS104S POWER SYSTEMS Machine Systems Wheel and Mounting
C4.4 Marine Generator Set Safety Messages
G3512 Generator Set Engine Exhaust Elbow - Remove and Install
C4.4 Marine Generator Set Model View Illustrations
C4.4 Marine Generator Set Plate Locations and Film Locations
C4.4 Marine Generator Set Control Panel - Protection and Paralleling Unit (PPU) Control Panel (if equipped)