Usage:
When a problem arises concerning the sale, operation or service of your engine, it will normally be handled by the distributor or dealer in your area. The service facility nearest you can be located twenty-four hours a day by calling the appropriate phone number listed below.
In U.S. (except Illinois, Alaska, Hawaii) 800/447-4986.
In the State of Illinois 309/673-3252 (collect).
Your satisfaction is a primary concern to Caterpillar, its distributors and their dealers. To assure your complete satisfaction, we suggest the following steps be followed should you have a problem that has not been handled to your satisfaction.
Discuss your problem with a member of management from the distributorship or dealership. If your problem originates with a dealer, explain the matter to a management member of the distributorship with whom the dealer has his parts and service agreement.
When it appears that your problem cannot be readily resolved at the distributor level without additional assistance, use the above telephone numbers and ask to talk with someone at Caterpillar's Engine Division Service Department.
If you are still not satisfied, present the engine matter in writing to:
Caterpillar Tractor Co.Manager, Engine Division,
Service Dept.
100 N.E. Adams St.
Peoria, Illinois 61629
When contacting Caterpillar's Engine Division Service Department, please keep in mind that ultimately your problem will likely be resolved at the distributorship or dealership using their facilities, equipment, and personnel. Therefore, it is suggested that you follow the above steps in sequence when experiencing a problem.