PRODUCT SUPPORT PROGRAM FOR REWORKING THE TRANSMISSION ON CERTAIN 797F AND 797F XQ OFF-HIGHWAY TRUCKS Caterpillar

PRODUCT SUPPORT PROGRAM FOR REWORKING THE TRANSMISSION ON CERTAIN 797F AND 797F XQ OFF-HIGHWAY TRUCKS

Usage:

TEBE4897-13

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03Oct2016

(Revised 12Apr2019)

U-522

A-375

D-445

O-445

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Before/After Parts stock action needed	PRODUCT SUPPORT PROGRAM FOR REWORKING THE TRANSMISSION ON CERTAIN 797F AND 797F XQ OFF-HIGHWAY TRUCKS
3030 7750 7610 7620 3160 3064		PS45244

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NOTE:

Caterpillar’s obligations under this Service Letter are subject to, and shall not apply in contravention of, the laws, rules, regulations, directives, ordinances, orders, or statutes of the United States, or of any other applicable jurisdiction, without recourse or liability with respect to Caterpillar.

NOTE:

This Program must be administered either before or after failure. In either case the decision whether to apply the Program is made by the dealer. When reporting the repair, use "PS45244" as the Part Number and "7755" as the Group Number. If administered before failure, use "56" as the Warranty Claim Description Code and "T" as the SIMS Description code. If administered after failure, use "96" as the Warranty Claim Description Code, and "Z" as the SIMS Description Code.

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NOTE:

When submitting claim for Parts Stock Action, Use the appropriate 99Z as the s/n, the appropriate Service Letter Program Number as the Part number in the Part Causing Failure field, "7755" as the Group Number, "56" as the Description Code.

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NOTE:

Although this Program is to be administered as described above on the Affected Product, parts should be removed from parts stock as soon as possible.

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NOTE:

The information supplied in this service letter may not be valid after the termination date of this program. Do not perform the work outlined in this Service Letter after the termination date without first contacting your Caterpillar product analyst.

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NOTE:	This Revised Service Letter replaces the 03Oct2016 (Revised 28Jan2019) Service Letter. Changes have been made to the Affected Product.

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TERMINATION DATE

30Apr2019

PROBLEM

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The existing 446-9392 Transmission (JH5) can fail on certain 797F and 797F XQ Off-Highway Trucks. If the existing transmission fails it will result in loss of drive.

AFFECTED PRODUCT

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Model	Identification Number
797F	LAJ00148, 150, 158-162, 164-165, 169-170, 175-182, 185-187, 192-193, 195-197, 205-206, 210-211, 213-214, 216-221, 224, 226, 229, 231-233, 237-250, 263, 265, 270, 272-275, 277, 280-282, 284, 286, 288-291, 294, 297-302, 304-307, 315, 323-324, 329, 333-336, 338-340, 342, 345-346, 348-349, 352-364, 366-370, 374, 376-379, 383-389, 391-393, 395-398, 400-406, 408-412, 414-415, 417-418, 422-428, 430-441, 443-444, 451, 457, 462, 467, 469, 472-475, 478-482, 484-486, 488, 495-506, 513-522, 526-536, 538-539, 543-553, 562-563, 565-568, 572, 575, 585-595, 597-604, 610-611, 618
797F XQ	WSP00100-00129

PARTS NEEDED

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Qty	Part Number	Description
5	1J9671	SEAL-O-RING
4	1S2174	SEAL-O RING
10	1S9110	BEARING-NEEDLE
1	1U9458	PLUG AS-CONN
1	2H3934	SEAL-O RING
1	2J8163	SEAL-O RING
1	2M3889	RING-SEAL
1	2M9780	SEAL-O-RING-STOR
4	2S4078	SEAL-O-RING
4	3D2824	SEAL-O-RING-STOR
34	3J1907	SEAL-O-RING-STOR
3	3J7354	SEAL-O-RING-STOR
6	3K0360	SEAL-O-RING
2	3S8035	RING-SEAL
1	3S8109	PIN-SPRING
1	3T8729	BEARING-SLEEVE
18	4J5477	SEAL-O-RING-ORFS
2	4J7533	SEAL-O-RING-STOR
10	4K1388	SEAL-O-RING-STOR
1	4L7711	SEAL-O RING
1	4S8541	DOWEL
1	5H3182	PIN-SPRING
1	5H8624	SEAL-O-RING
1	5H8848	SEAL-O RING
3	5H9839	PIN-SPRING
2	5M7142	SEAL-O RING
1	5P0562	WIRE BK-LOCK
2	5P7470	CLIP-HALF SLOT
2	5P7471	CLIP-HALF TANG
2	5P7703	GROMMET
5	6F6672	SEAL-O RING
2	6I8171	RING-SEAL
20	6I9809	BEARING-NEEDLE
1	6J2680	SEAL-O-RING
1	6K6307	SEAL-O-RING
14	6V0852	CAP-DUST
20	6V4365	SEAL-O-RING
4	6V7357	BOLT-HEX HEAD
1	6Y2983	RING-SEAL
1	7F8268	SEAL-O RING
2	7J0204	SEAL-O-RING
13	7M8485	SEAL-O-RING-STOR
1	7T2457	RING-TORIC
1	7X1547	SEAL-O-RING
1	7X9372	SEAL-O RING
1	8C3080	SEAL-O RING
1	8C3447	CAP-DUST
3	8E3837	RING-SEAL
1	8F6711	SEAL-O RING
1	8F8861	SEAL-O-RING
2	8M4435	SEAL-O-RING
14	8M4443	SEAL-O-RING
2	8M4445	SEAL-O RING
3	8M4987	SEAL-O-RING
2	8M5252	SEAL-O RING
1	8M5253	SEAL-O-RING
4	8M5254	SEAL-O-RING
4	8M8157	SEAL-O-RING
2	8P4617	SEAL-RING METAL
2	8P7780	RING-SEAL
2	8P8950	RING-SEAL
18	8T4121	WASHER-HARD
5	8T4136	BOLT-HEX HEAD
1	8T4137	BOLT-HEX HEAD
1	8T4172	BOLT-HEX HEAD
1	8T4182	BOLT-HEX HEAD
1	8T4183	BOLT-HEX HEAD
2	8T4192	BOLT-HEX HEAD
5	8T4195	BOLT-HEX HEAD
2	8T4196	BOLT-HEX HEAD
3	8T4223	WASHER-HARD
2	9G8718	RING-SEAL
2	9N4146	RING-SEAL INT
2	9X7287	SEAL-O-RING
8	9X8256	WASHER
1	0068350	SEAL-O-RING
1	1004083	SEAL KIT
1	1046730	GASKET
23	1124511	PIN-SPRING
2	1273387	BOSS
1	1364992	SPACER-WELD
1	1407025	DISC-THRUST
1	1407028	BEARING-SLEEVE
3	1407076	RING-SEAL
1	1407097	RING-SEAL
1	1407098	RING-SEAL
2	1407110	RING-SEAL
2	1407111	RING-SEAL
10	1407130	DISC-THRUST
1	1486559	BEARING-SPL BALL
1	1548237	BEARING-BALL
2	1548238	BEARING-BALL
1	1548240	BEARING-BALL
1	1548241	BEARING-BALL
2	1565850	RING-SEAL
1	1565851	RING-SEAL
1	1614511	SEAL-O-RING
2	1672009	ELEMENT-HYD
10	1733272	DISC AS-FRICTION
8	1790857	DISC-THRUST
30	1790858	DISC-THRUST
1	1889803	RING-SEAL
1	1925017	BRACKET AS.
10	1929969	BEARING
1	1985373	BRG-SPL BALL
20	2042281	STRAP-CABLE
18	2048000	MOUNT-TIE WRAP
2	2147568	SEAL-O-RING-STOR
1	2242734	RECEPTACLE AS
6	2443114	VALVE GP-MDL -C
1	2562288	VALVE GP-MDL -C
10	2745106	BEARING-SPL CAGE
4	2812592	TAPERLOCK
8	2859200	DISC-THRUST
1	2859208	GASKET
10	3011507	DISC-THRUST
1	3023908	SPACER-HARD
4	3445673	NUT-HEX
5	3445675	NUT-HEX
1	3453753	MOUNT-DUAL TIE
1	3516021	PLATE
1	3653179	SEAL-LIP TYPE
1	3653180	SEAL-WEAR SLEEVE
1	3759921	BEARING-SPL BALL
3	3885576	BOSS-DRAWN ARC
1	3979469	BRACKET AS
1	3981083	BRACKET
1	4218019	BRACKET AS
78	4447646	SPRING-WAVE
24	4469233	SPRING-WAVE
10	4471647	PIN-SPRING
1	4480422	HARNESS AS
7	4750296	DISC-FRICTION (As Required)
1	4819789	HARNESS AS
1	4869094	PLATE AS
8	4898205	BEARING-NEEDLE
8	4898206	BEARING-NEEDLE
2	4920311	SEAL-PIP (As Required)
7	5142438	DISC-FRICTION
78	5143285	SPRING-WAVE
In order to allow equitable parts availability to all participating dealers, please limit your initial parts order to not exceed 24% of dealership population. This is an initial order recommendation only, and the ultimate responsibility for ordering the total number of parts needed to satisfy the program lies with the dealer.

ACTION REQUIRED

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****Parts Stock ****

Rework all 446-9392 Transmissions in dealer exchange stock. Use the required parts from the Parts Needed. Refer to the Service Manual if/as necessary to rework dealer exchange stock.

****Affected Product****

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Refer to the Service Manual if/as necessary to rework the transmission. Refer to Special Instruction SEHS0335 for additional information on installing the 481-9789 Transmission Harness.

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SERVICE CLAIM ALLOWANCES

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****Parts Stock****

Submit one claim for all transmissions reworked from dealer exchange inventory. 70 hours of labor and the required parts listed in the Parts Needed will be allowed to rework each part stock/dealer exchange 446-9392 Transmission.

****Affected Product****

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Product smu/age whichever comes first	Caterpillar		Dealer Suggested		Customer Suggested
Product smu/age whichever comes first	Parts %	Labor Hrs%	Parts %	Labor Hrs%	Parts %	Labor Hrs%
0-10000 hrs, 0-24 mo	100.0%	100.0%	0.0%	0.0%	0.0%	0.0%
10001-14000 hrs, 25-36 mo	33.0%	50.0%	0.0%	0.0%	50.0%	50.0%
14001-18000 hrs, 37-48 mo	0.0%	25.0%	0.0%	0.0%	75.0%	75.0%

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NOTE: This is a 100.0-hour job If there has been a previous repair, part age/hours will apply. Retain a copy of the previous repair invoice in the dealer's records for audit purposes, and specify repair date and machine hours in the "Additional Comments" section of the warranty claim.

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