PRODUCT SUPPORT PROGRAM FOR REPLACING THE SECONDARY STEERING DIVERTER VALVE ON CERTAIN R2900G LOAD HAUL DUMP MACHINES Caterpillar

PRODUCT SUPPORT PROGRAM FOR REPLACING THE SECONDARY STEERING DIVERTER VALVE ON CERTAIN R2900G LOAD HAUL DUMP MACHINES

Usage:

TEBE4916-01

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16Feb2017

(Revised 08Nov2017)

U-91

A-62

D-71

O-74

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After Failure Only	PRODUCT SUPPORT PROGRAM FOR REPLACING THE SECONDARY STEERING DIVERTER VALVE ON CERTAIN R2900G LOAD HAUL DUMP MACHINES
4307		PS53416

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NOTE:	Caterpillar’s obligations under this Service Letter are subject to, and shall not apply in contravention of, the laws, rules, regulations, directives, ordinances, orders, or statutes of the United States, or of any other applicable jurisdiction, without recourse or liability with respect to Caterpillar.
NOTE:	This Program can only be administered after a failure occurs. The decision whether to apply the Program is made by the dealer. When reporting the repair, use "PS53416" as the Part Number and "7755" as the Group Number. Use "96" as the Warranty Claim Description Code and use "Z" as the SIMS Description Code.

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NOTE:

The information supplied in this service letter may not be valid after the termination date of this program. Do not perform the work outlined in this Service Letter after the termination date without first contacting your Caterpillar product analyst.

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NOTE:	This Revised Service Letter replaces the 16Feb2017 Service Letter. Changes have been made to the Affected Product.

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TERMINATION DATE

28Feb2019

PROBLEM

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The existing secondary steering diverter valve can fail on certain R2900G Underground load Haul Dump Machines. If the existing secondary determining valve fails, it can leak hydraulic oil resulting in loss of steering performance.

AFFECTED PRODUCT

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Model	Identification Number
*****Group 1*****
R2900G	JLK00701-01267

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*****Group 2*****
R2900G	NLK00001, 125-168

PARTS NEEDED

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Qty	Part Number	Description
*****Group 1*****
3	1K4649	SPACER
4	1P3705	SEAL-RECTANGULAR
1	3J1907	SEAL-O-RING-STOR
3	3K0360	SEAL-O-RING
3	3S8665	CLIP-LOOP
1	4J0523	SEAL-O-RING
10	4J0524	SEAL-O-RING
1	4K6297	ADAPTER-ELBOW
18	5P1291	HOSE
2	5P2424	BOLT
3	5S7383	BOLT
1	6G0584	ELBOW
42	6R2052	SLEEVE-BULK
2	7K1181	STRAP-CABLE
3	7L0654	BOLT
1	7M8485	SEAL-O-RING-STOR
2	7X0328	BOLT-HEX HEAD
4	7X0347	BOLT
1	8M0505	ADAPTER-STR
1	8M0547	ADAPTER-ELBOW
2	8T3957	BOLT-SOCKET HEAD
4	8T4122	WASHER-HARD
8	8T4183	BOLT-HEX HEAD
4	8T4184	BOLT-HEX HEAD
16	8T4223	WASHER-HARD
3	8T4896	WASHER-HARD
1	9S4185	PLUG-LD STOR
4	2012533	BOLT-12 POINT HD
4	3579456	BOLT-12 POINT HD
1	4187107	VALVE GP
1	4195756	MOUNT
1	4405600	MANIFOLD
1	4467003	HOSE AS
1	4887810	MANIFOLD
1	4893445	HOSE AS
1	4893446	HOSE AS
1	5074770	HOSE AS
In order to allow equitable parts availability to all participating dealers, please limit your initial parts order to not exceed 1% of dealership population. This is an initial order recommendation only, and the ultimate responsibility for ordering the total number of parts needed to satisfy the program lies with the dealer.
*****Group 2*****
3	1K4649	SPACER
4	1P3705	SEAL-RECTANGULAR
1	3J1907	SEAL-O-RING-STOR
3	3K0360	SEAL-O-RING
3	3S8665	CLIP-LOOP
1	4J0523	SEAL-O-RING
8	4J0524	SEAL-O-RING
1	4K6297	ADAPTER-ELBOW
18	5P1291	HOSE
8	5P2424	BOLT
3	5S7383	BOLT
1	6G0584	ELBOW
42	6R2052	SLEEVE-BULK
2	7K1181	STRAP-CABLE
3	7L0654	BOLT
1	7M8485	SEAL-O-RING-STOR
2	7X0328	BOLT-HEX HEAD
4	7X0347	BOLT
1	8M0505	ADAPTER-STR
1	8M0547	ADAPTER-ELBOW
2	8T3957	BOLT-SOCKET HEAD
4	8T4122	WASHER-HARD
8	8T4183	BOLT-HEX HEAD
4	8T4184	BOLT-HEX HEAD
16	8T4223	WASHER-HARD
3	8T4896	WASHER-HARD
1	9S4185	PLUG-LD STOR
4	2012533	BOLT-12 POINT HD
4	3579456	BOLT-12 POINT HD
1	4187107	VALVE GP
1	4195756	MOUNT
1	4405600	MANIFOLD
1	4467003	HOSE AS
1	4887810	MANIFOLD
1	4893445	HOSE AS
1	4893446	HOSE AS
1	5074770	HOSE AS
In order to allow equitable parts availability to all participating dealers, please limit your initial parts order to not exceed 1% of dealership population. This is an initial order recommendation only, and the ultimate responsibility for ordering the total number of parts needed to satisfy the program lies with the dealer.

ACTION REQUIRED

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Refer to service manual if/ as necessary and see M0074342, Special Instruction,
"Procedure to Install Secondary Steering Diverter Valve on R2900G Load Haul Dump Machines", for the procedure to install secondary steering diverter valve.

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SERVICE CLAIM ALLOWANCES

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Product smu/age whichever comes first	Caterpillar		Dealer Suggested		Customer Suggested
Product smu/age whichever comes first	Parts %	Labor Hrs%	Parts %	Labor Hrs%	Parts %	Labor Hrs%
*****Group 1*****
0-10000 hrs, 0-36 mo	100.0%	100.0%	0.0%	0.0%	0.0%	0.0%

NOTE: This is a 10.0-hour job for Group 1

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Product smu/age whichever comes first	Caterpillar		Dealer Suggested		Customer Suggested
Product smu/age whichever comes first	Parts %	Labor Hrs%	Parts %	Labor Hrs%	Parts %	Labor Hrs%
*****Group 2*****
0-10000 hrs, 0-36 mo	100.0%	100.0%	0.0%	0.0%	0.0%	0.0%