PRODUCT SUPPORT PROGRAM FOR INSTALLING THE 391-8172 PLUG ON CERTAIN 415F2, 416F2, 420F2, 422F2, 428F2, 430F2, AND 432F2 BACKHOE LOADERS Caterpillar

PRODUCT SUPPORT PROGRAM FOR INSTALLING THE 391-8172 PLUG ON CERTAIN 415F2, 416F2, 420F2, 422F2, 428F2, 430F2, AND 432F2 BACKHOE LOADERS

Usage:

TEBE4930-00

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08Jul2016

U-357

A-271

D-317

O-315

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After Failure Only	PRODUCT SUPPORT PROGRAM FOR INSTALLING THE 3918172/">391-8172 PLUG ON CERTAIN 415F2, 416F2, 420F2, 422F2, 428F2, 430F2, AND 432F2 BACKHOE LOADERS
3064 3030		PS53248

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NOTE:	Caterpillar’s obligations under this Service Letter are subject to, and shall not apply in contravention of, the laws, rules, regulations, directives, ordinances, orders, or statutes of the United States, or of any other applicable jurisdiction, without recourse or liability with respect to Caterpillar.
NOTE:	This Program can only be administered after a failure occurs. The decision whether to apply the Program is made by the dealer. When reporting the repair, use "PS53248" as the Part Number and "7755" as the Group Number. Use "96" as the Warranty Claim Description Code and use "Z" as the SIMS Description Code.

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NOTE:

The information supplied in this service letter may not be valid after the termination date of this program. Do not perform the work outlined in this Service Letter after the termination date without first contacting your Caterpillar product analyst.

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TERMINATION DATE

31Jul2018

PROBLEM

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The existing non-metallic plug can leak on certain 415F2, 416F2, 420F2, 422F2, 428F2, 430F2, and 432F2 Backhoe Loaders. If the existing plug is not replaced, it can leak transmission fluid.

AFFECTED PRODUCT

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Model	Identification Number
415F 2	HWA00156-00157, 159, 161-164
416F 2	HWB00165, 172, 174, 177, 185-186, 189-191, 194-196, 198-206, 208, 210-213, 215-222 LYA00151-00152, 155, 159
420F 2	HWC00189, 191, 195-197, 199-200, 205-207, 209, 223-226, 228-232, 234-237, 241-242 LYB00162, 167-187
420F 2 IT	HWD00177-00178, 188, 194-196, 198-199
422F 2	LYF00156-00158, 162-167
428F 2	HWN00170 LYG00150, 153, 165-166, 169, 176-177, 179-180, 182-198, 200-205, 207, 209-214, 216-227
430F 2	HWE00160, 164
430F 2 IT	HWG00156-00157
432F 2	HWP00175, 178, 189, 197, 201, 208 LYJ00159, 162, 168, 170-171, 173-175

PARTS NEEDED

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Qty	Part Number	Description
1	3918172	PLUG
In order to allow equitable parts availability to all participating dealers, please limit your initial parts order to not exceed 1% of dealership population. This is an initial order recommendation only, and the ultimate responsibility for ordering the total number of parts needed to satisfy the program lies with the dealer.

ACTION REQUIRED

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Replace the existing non-metallic factory installed plug with a new 3918172/">391-8172 Plug. Install a small bead of Loctite 638 on the plug before installation. The plug is located on the case of the transmission on the machine right hand side. Refer to Image1 for the plug location.

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Image1

SERVICE CLAIM ALLOWANCES

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Product smu/age whichever comes first	Caterpillar		Dealer Suggested		Customer Suggested
Product smu/age whichever comes first	Parts %	Labor Hrs%	Parts %	Labor Hrs%	Parts %	Labor Hrs%
0-5000 hrs, 0-60 mo	100.0%	100.0%	0.0%	0.0%	0.0%	0.0%