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June 2005
Core Management Please refer to the Caterpillar? Core Management Information System (CMIS 2) Parts Information application describing all reman part/CAF and related information. Also refer to other CMIS 2 inquiry applications such as Customer Profiles, Inspection Reason Codes, Inspection Line Inquiry, Add Charge Information, Entitlement Activity, Entitlement Inquiry, CCR Inquiry, CCR Entry, Shipment Processing, Process Packaging Grief, and Reporting to properly manage core returns and monitor inspection performance. This information will be available to all dealers worldwide after your CMIS 2 conversion date. For the latest updates of Reman Policies and Core Management (SELD0122), Core Management Systems & Operations Procedures (SELD0040), and Shipping Instructions (SELD0039), go to the Reman website and click on Procedures and Policies (listed under Reman Program Information). If you have core return processing questions, please call your Corinth Dealer Service Representative: (800) 537-2928 or e-mail: Reman_core_operations@cat.com For assistance with technical
questions, please call Peoria Reman Customer Satisfaction Help Line:
(888) 88-REMAN (887-3626) or use e-mail: reman_help@cat.com. |
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