PRODUCT SUPPORT PROGRAM FOR REPLACING RADIATORS ON CERTAIN 938G SERIES II WHEEL LOADERS AND IT38G SERIES II INTEGRATED TOOLCARRIERS Caterpillar

PRODUCT SUPPORT PROGRAM FOR REPLACING RADIATORS ON CERTAIN 938G SERIES II WHEEL LOADERS AND IT38G SERIES II INTEGRATED TOOLCARRIERS

Usage:

REBE4310-00

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08Jan2009

U-6

A-6

D-5

O-6

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After Failure Only Parts stock action needed	PRODUCT SUPPORT PROGRAM FOR REPLACING RADIATORS ON CERTAIN 938G SERIES II WHEEL LOADERS AND IT38G SERIES II INTEGRATED TOOLCARRIERS
1353 1380		PS51614

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NOTE:

This Program can only be administered after a failure occurs. The decision whether to apply the Program is made by the dealer. When reporting the repair, use "PS51614" as the Part Number and "7755" as the Group Number. Use "96" as the Warranty Claim Description Code and use "Z" as the SIMS Description Code.

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NOTE:

Although this Program is to be administered as described above on the Affected Product, parts should be removed from parts stock as soon as possible.

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NOTE:

The information supplied in this service letter may not be valid after the termination date of this program. Do not perform the work outlined in this Service Letter after the termination date without first contacting your Caterpillar product analyst.

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TERMINATION DATE

31Jan2011

PROBLEM

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The existing radiator can fail at the core to tank seam on certain 938G Series II Wheel Loaders and IT38G Series II Integrated Toolcarriers. If the existing radiator fails, leakage will occur.

AFFECTED PRODUCT

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Model	Identification Number
938G II	B9Y00195-00896 CRD00755-01350, 1400-2746 PHN00803-03586 RTB00481-03839
938G II OEM	MSC00100-00104
IT38G	JAN00121-00520
IT38G II	CSX00426-00709, 750-982

PARTS NEEDED

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Qty	Part Number	Description
1	2253317	CORE AS-RADIATOR
In order to allow equitable parts availability to all participating dealers, please limit your initial parts order to not exceed 2% of dealership population. This is an initial order recommendation only, and the ultimate responsibility for ordering the total number of parts needed to satisfy the program lies with the dealer.

ACTION REQUIRED

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****Parts Stock ****

Remove all 225-3317 Radiator Cores with "48/2007" and earlier date codes (48th week of 2007, 47th week, etc.) from dealer parts stock. The date code is located on a decal on the top tank of the radiator. Refer to Image1 and Image2 for further details on the location of the date code.

****Affected Product****

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If a radiator core to tank seam failure occurs, replace the 225-3317 Radiator Core with a new part of the same part number and the correct date code.

The improved radiator core is identified by the date code "49/2007" and later. (49th week of 2007, 50th week of 2007, etc.). This date code is located on a decal on the top tank of the radiator.

Refer to Image1 and Image2 for further details on the location of the date code.

Refer to the appropriate service manual as necessary.

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Image1

Image2

SERVICE CLAIM ALLOWANCES

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****Parts Stock****

Submit one claim for all parts removed from dealer parts stock.

****Affected Product****

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Product smu/age whichever comes first	Caterpillar		Dealer Suggested		Customer Suggested
Product smu/age whichever comes first	Parts %	Labor Hrs%	Parts %	Labor Hrs%	Parts %	Labor Hrs%
0-4000 hrs, 0-24 mo	100.0%	100.0%	0.0%	0.0%	0.0%	0.0%
4001-6000 hrs, 25-36 mo	33.3%	50.0%	0.0%	0.0%	50.0%	50.0%