PRODUCT IMPROVEMENT PROGRAM FOR FLASHING THE ENGINE ELECTRONIC CONTROL MODULE (ECM) ON CERTAIN 793C HIGH ALTITUDE OFF-HIGHWAY TRUCKS Caterpillar

PRODUCT IMPROVEMENT PROGRAM FOR FLASHING THE ENGINE ELECTRONIC CONTROL MODULE (ECM) ON CERTAIN 793C HIGH ALTITUDE OFF-HIGHWAY TRUCKS

Usage:

REBE4324-00

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12Dec2008

U-637

A-527

D-541

O-581

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Priority Parts stock action needed	PRODUCT IMPROVEMENT PROGRAM FOR FLASHING THE ENGINE ELECTRONIC CONTROL MODULE (ECM) ON CERTAIN 793C HIGH ALTITUDE OFF-HIGHWAY TRUCKS
1901 1920 7620 4808		PI31599

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NOTE:

This Program must be administered as soon as possible. When reporting the repair, use "PI31599" as the Part Number and "7751" as the Group Number, "56" as the Warranty Claim Description Code and "T" as the SIMS Description code. Exception: If the repair is done after failure, use "PI31599" as the Part Number, "7751" as the Group Number, "96" as the Warranty Claim Description Code, and "Z" as the SIMS Description Code.

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NOTE:

The information supplied in this service letter may not be valid after the termination date of this program. Do not perform the work outlined in this Service Letter after the termination date without first contacting your Caterpillar product analyst.

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COMPLETION DATE	TERMINATION DATE
30Jun2009	31Dec2009

PROBLEM

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The existing flashfile can can cause the engine ECM to stop communicating with other machine electronic control modules. The engine ECM flashfile needs to be replaced on certain 793C High Altitude Off-Highway Trucks.

AFFECTED PRODUCT

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Model	Identification Number
793C	4AR00254-00256, 349-355 4GZ00099-00120, 130-131, 152-154, 165-167, 170-182, 190-192, 195-208, 215-217, 233-235 ATY00200, 204-208, 400-414, 484-485, 564-567, 586-591, 599-601, 612-626, 628-629, 651-653, 671-676, 685-690, 696-698, 718-721, 732-733, 736-737, 752-753, 830-831, 863-864, 867-868, 948-951, 970, 979-982, 1004-1006, 1053-1054, 1122-1124

PARTS NEEDED

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Qty	Part Number	Description
1	2920113	SFWR GP-A4003 (Note 1)
1	2920115	SFWR GP-A4003 (Note 1)
1	2931106	SFWR GP-A4003 (Note 2)
1	3292605	SOFTWARE GP-ELEK
1	3322453	SFWR GP-A4003
1	3322891	SFWR GP-A4003 (Note 2)
1	3322892	SFWR GP-A4003 (Note 2)
1	3322893	SFWR GP-A4003 (Note 2)
1	3322895	SFWR GP-A4003
1	3322896	SFWR GP-A4003 (Note 1)
1	3322897	SFWR GP-A4003 (Note 1)
1	3322898	SFWR GP-A4003 (Note 1)
1	3322899	SFWR GP-A4003 (Note 1)
1	3325691	SFWR GP-A5007
(Note 1): Requires 332-5691 Power Train Software Gp. for the MAC14 chassis ECM to ensure proper speed limiting and TKPH functionality with VIMS 10.52. (Note 2): If the truck has been retrofitted with an HD engine using flashfile 329-2604 Engine Ratings Electronic Software Gp. or 329-2605 Engine Ratings Electronic Software Gp. there will be a difference in VIMS and engine high exhaust temp event reporting. This will be addressed in a future VIMS software release.

ACTION REQUIRED

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****Parts Stock ****

Engines in Dealer Parts stock need to be flashed with the new software.

****Affected Product****

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Flash the engine ECM with the new 329-2605 flashfile. If the truck is equipped with VIMS, reference the Service Magazine Article SEPD0960 "New VIMS Software is Available" for the appropriate software part number.

If updating a 4AR truck, contact VIMS Product Support with engine S/N and VIMS configuration to obtain proper flashfile part number information. Office hours for the VIMS Product Support hotline are Monday through Friday 8:00 a.m. to 5:00p.m. Central Standard Time in the United States.

VIMS Product Support Hotline telephone number:

United States and Canada: 1-800-290-1808
Outside the United States: ++1-309-675-6229

The following notes are in reference to (Image1) flashfile chart.

(Note 1)
Requires 332-5691 Power Train Software Gp. for the MAC14 chassis ECM to ensure proper speed limiting and TKPH functionality with VIMS 10.52.

(Note 2)
If the truck has been retrofitted with an HD engine using flashfile 329-2604 Engine Ratings Electronic Software Gp. or 329-2605 Engine Ratings Electronic Software Gp. there will be a difference in VIMS and engine high exhaust temp event reporting. This will be addressed in a future VIMS software release.

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Image1

OWNER NOTIFICATION

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U.S. and Canadian owners will receive the attached Owner Notification Letter.

SERVICE CLAIM ALLOWANCES

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****Parts Stock****

Submit one claim for each engine flashed in dealer parts stock.

****Affected Product****

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Caterpillar		Dealer Suggested		Customer Suggested
Parts %	Labor Hrs%	Parts %	Labor Hrs%	Parts %	Labor Hrs%
100%	100%	0%	0%	0%	0%

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NOTE: This is a 1.0-hour job

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PARTS DISPOSITION

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****Parts Stock****

Handle the parts in accordance with your Warranty Bulletin on warranty parts handling.

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****Affected Product****

Handle the parts in accordance with your Warranty Bulletin on warranty parts handling.

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COPY OF OWNER NOTIFICATION FOR U.S. AND CANADIAN OWNERS

XYZ Corporation
3240 Arrow Drive
Anywhere, YZ 99999

PRIORITY - PRODUCT IMPROVEMENT PROGRAM FOR FLASHING THE ENGINE ELECTRONIC CONTROL MODULE (ECM) ON CERTAIN 793C HIGH ALTITUDE OFF-HIGHWAY TRUCKS

MODELS INVOLVED - 793C Off-Highway Trucks

Dear Caterpillar Product Owner:

The flashfile needs to be replaced on the products listed below. The existing flashfile can cause the Engine ECM to stop communicating with other machine electronic control modules. A new flashfile will be programmed into the engine ECM to correct this concern.

You will not be charged for the service performed. Contact your local Caterpillar dealer immediately to schedule this service. The dealer will advise you of the time required to complete this service.

Please refer the dealer to their Service Letter dated 12Dec2008 when scheduling this service.

We regret the inconvenience this may cause you, but urge you to have this service performed as soon as possible to prevent unscheduled downtime.

Caterpillar Inc.

Identification #(s)

Attached to 12Dec2008 Service Letter