PRODUCT SUPPORT PROGRAM FOR REPLACING THE REACH STICK, IF CRACKED, ON CERTAIN 345C EXCAVATORS
Usage:
REBE5833-02
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| 13Apr2011 |
| (Revised 16Apr2014) |
U-148
D-135
O-137
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| After Failure Only | PRODUCT SUPPORT PROGRAM FOR REPLACING THE REACH STICK, IF CRACKED, ON CERTAIN 345C EXCAVATORS |
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| 6502 | PS52018 |
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| NOTE: | This Program can only be administered after a failure occurs. The decision whether to apply the Program is made by the dealer. When reporting the repair, use "PS52018" as the Part Number and "7755" as the Group Number. Use "96" as the Warranty Claim Description Code and use "Z" as the SIMS Description Code. |
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| NOTE: | The information supplied in this service letter may not be valid after the termination date of this program. Do not perform the work outlined in this Service Letter after the termination date without first contacting your Caterpillar product analyst. |
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| NOTE: | This Revised Service Letter replaces the 13Apr2011 (Revised 11Nov2013) Service Letter. Changes have been made to Termination Date. |
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TERMINATION DATE |
| 30Apr2015 |
PROBLEM
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| The existing 3.9m standard reach sticks may crack on certain 345C Excavators. If the existing stick cracks by the vertical weld in the center section or the pivot casting, the crack may propagate into adjacent plates and cause further damage to the stick. |
AFFECTED PRODUCT
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| Model | Identification Number |
| 345C | ESD00169-00174, 176-178, 181-182, 184, 186-187, 192-195, 199-204, 207, 209-210, 212-216, 220, 222-225, 227, 236, 240, 242-243 PJW00350, 356, 358-367, 369, 371-379, 383-385, 387, 389, 391, 397, 400-402, 404, 407-409, 411-414, 417-419, 421-422, 424-425, 427, 429, 431, 433-439, 442-444, 446, 449-461, 463-465, 469-478, 482, 484, 489, 493, 495-497, 500-502, 504, 507, 510, 512-521, 523, 526, 528, 530-538, 544-549, 551, 553, 555, 557-558, 560-563, 565, 567, 569-572, 575, 577-578, 580, 582, 584, 586, 588-591, 595-596, 598-600, 605-606, 608-609, 612-623, 625-626, 629-635, 639, 642-643, 645-652, 654-659, 663, 665-667, 671, 674-676, 678, 680, 683-684, 688-691, 693-694, 696-701, 703-704, 710, 712-715, 720-723, 725-727, 729-730, 734-735, 737-744, 746-750, 752-755, 759-771, 775-781, 783-794, 798, 800-807, 809-811, 813-817, 821-825, 827, 830, 832, 834-836, 838-840, 842, 844-846, 848-849, 855-857, 859, 862, 864-865, 868-875, 877, 880-889, 894, 896, 898-901, 905-915, 917-918, 921-923, 925, 927, 929-930, 933-936, 938-939, 941-944, 946-950, 952-955, 957-958, 960-971, 973-975, 977, 980-985, 995-998, 1003-1006, 1009-1016, 1018-1032, 1035-1036, 1038-1039, 1041-1042, 1044-1047, 1050, 1059-1066, 1068, 1070-1073, 1075-1076, 1078-1089, 1091-1102, 1104-1107, 1109-1112, 1114, 1119-1122, 1124-1127, 1130-1133, 1135-1137, 1139-1145, 1147-1148, 1150, 1152-1155, 1157-1160, 1162-1164, 1166-1173, 1176-1179, 1182-1183, 1185-1188, 1191-1192, 1194-1197, 1199-1201, 1204-1205, 1208-1215, 1217-1225, 1227, 1229-1233, 1236, 1239-1245, 1247-1256, 1258-1260, 1262-1263, 1266, 1268-1272, 1274-1275, 1278, 1281-1291, 1300-1303, 1305, 1308-1309, 1312-1317, 1319-1322, 1324-1326, 1328-1329, 1331-1333, 1335-1344, 1346, 1349-1351, 1354-1357, 1360-1361, 1363-1364, 1367-1369, 1371-1375, 1377-1379, 1381-1383, 1385-1387, 1391-1398, 1401, 1403-1406, 1408-1410, 1412, 1414, 1417, 1420, 1422-1423, 1425-1426, 1432, 1434, 1436-1437, 1441, 1445, 1449, 1451-1456, 1459, 1463-1464, 1468-1474, 1477-1480, 1482, 1484, 1487, 1494-1495, 1498, 1502-1505, 1509, 1512, 1515, 1517, 1521, 1523-1527, 1531-1535, 1537-1542, 1544-1546, 1548-1549, 1551-1552, 1556, 1558, 1560-1561, 1563-1564, 1568, 1574-1577, 1584, 1588, 1593-1596, 1598, 1604-1605, 1607-1617, 1620-1624, 1627-1628, 1630-1631, 1633-1637, 1639-1644, 1646, 1649-1650, 1652, 1654, 1656, 1661, 1664, 1668, 1671-1672, 1675, 1678, 1681, 1687-1688, 1690, 1692-1693, 1696-1697, 1699-1700, 1702-1703, 1705-1706, 1708-1712, 1714-1715, 1717, 1719, 1721, 1724-1729, 1731-1739, 1741-1742, 1744-1746, 1749, 1755-1758, 1760-1769, 1772, 1774-1784, 1786, 1788-1796, 1799-1800, 1802-1805, 1809-1816, 1818, 1821-1826, 1828-1830, 1832, 1835-1836, 1838, 1841-1843, 1845-1848, 1850-1857, 1860-1862, 1864, 1866-1867, 1870-1872, 1874, 1876, 1879-1883, 1885, 1888-1890, 1892, 1894-1898, 1901-1902, 1904-1909, 1912-1921, 1923-1927, 1930-1932, 1934-1936, 1938-1939, 1941-1945, 1947-1950, 1953-1955, 1958-1959, 1965, 1967-1970, 1972-1974, 1977-1982, 1984-1985, 1989, 1991, 1994-1996, 1999-2007, 2010-2020, 2025, 2028-2033, 2035-2038, 2045-2050, 2052-2057, 2062, 2065, 2073-2074, 2078-2080, 2082, 2084, 2087-2092, 2094, 2097-2099, 2101, 2104-2113, 2115-2116, 2119, 2122-2125, 2128-2130, 2133-2136, 2138-2142, 2145-2146, 2149-2150, 2153-2154, 2160-2165, 2167-2169, 2173, 2178, 2180-2184, 2186-2189, 2192, 2194, 2196-2197, 2201, 2205-2206, 2209, 2212-2216, 2219-2226, 2228, 2230-2235, 2239-2240, 2244, 2249, 2254-2259, 2262, 2264, 2268, 2270-2273, 2284, 2286-2299, 2303, 2305-2307, 2310, 2312, 2314-2316, 2319, 2321-2322, 2324, 2326-2331, 2334-2336, 2339, 2341, 2343-2347, 2359-2360, 2369, 2372, 2376, 2378-2381, 2385, 2387, 2389-2394, 2396-2397, 2399, 2401-2403, 2405, 2407-2409, 2411-2414, 2416-2421, 2423-2426, 2428, 2430-2431, 2433, 2436-2438, 2440-2442 TDG00252-00254, 260-266, 268, 270, 272-275, 277-282, 286, 289-290, 296, 298, 301, 306-309, 316-319, 321, 325, 327, 331-332, 336, 338, 346, 348-352, 354-356, 358-361, 366-369, 372-374, 376-377, 380, 382, 387-388, 390, 393, 396, 398-401, 407 |
| 345C L | S5M00230-00231 |
PARTS NEEDED
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Qty |
Part Number | Description |
| 3 | 1P3703 | SEAL-RECTANGULAR |
| 3 | 1P3704 | SEAL-RECTANGULAR |
| 1 | 2N1931 | ELBOW-PIPE |
| 1 | 6I5140 | HOSE AS |
| 2 | 8T4121 | WASHER-HARD |
| 2 | 8T4133 | NUT |
| 2 | 9X4598 | SEAL-PIN |
| 2 | 9X4599 | SEAL-PIN |
| 2 | 0338248 | CLIP |
| 4 | 1175604 | STUD |
| 2 | 1661494 | SEAL-LIP TYPE |
| 1 | 2941430 | TUBE AS |
| 1 | 2941432 | TUBE AS |
| 1 | 2941433 | TUBE AS |
| 1 | 2941434 | TUBE AS |
| 1 | 2941435 | TUBE AS |
| 1 | 3302704 | TUBE AS |
| 1 | 3302705 | TUBE AS |
| 1 | 3657149 | STICK AS-BRG & |
| In order to allow equitable parts availability to all participating dealers, please limit your initial parts order to not exceed 1% of dealership population. This is an initial order recommendation only, and the ultimate responsibility for ordering the total number of parts needed to satisfy the program lies with the dealer. |
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ACTION REQUIRED
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| If the stick on the affected machines fail, replace the failed stick with a new 365-7149 Stick and Bearing Assembly. The stick cylinder grease line has been changed. New parts are required on the replacement stick. |
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SERVICE CLAIM ALLOWANCES
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0-36 mo |
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37-42 mo |
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43-48 mo |
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49-54 mo |
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55-60 mo |
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61-64 mo |
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65-68 mo |
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69-74 mo |
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75-80 mo |
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81-86 mo |
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87-92 mo |
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93-98 mo |
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| NOTE: This is a 18.0-hour job | ||||||
| NOTE: Attach the pictures of the cut stick to SIMSi when submitting the warranty claim. Refer to the Parts Disposition NOTE: An additional 0.5 hours of labor will be allowed for quick coupler tube installation if quick coupler lines were factory installed Note: An additional 0.5 hours of labor will be allowed for high pressure tube installation if high pressure lines were factory installed. |
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| Image1.1 |
PARTS DISPOSITION
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| Cut through the pivot casting on each side of the stick so that the stick is rendered useless. Take pictures of the cut stick and a readable stick serial number tag. Attach the pictures of the cut stick and the stick serial number tag to SIMSi when submitting the warranty claim. Then handle the parts in accordance with your warranty bulletin on warranty parts handling. |
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| 1. Replace the failed stick with a new 365-7149 Stick and Bearing Assembly. Refer to the disassembly and assembly manual for more information. 2. Install the 6I-5140 Hose Assembly (A), (2) 033-8248 Clips (B), (2) 8T-4121 Washers (C), (2) 8T-4133 Nuts (D) and a 2N-1931 Elbow (E) on the stick for the stick cylinder grease line. Note: Do NOT re-use the existing hose on the original stick as the hose length and routing has changed. |
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| Image1.1.1 |
Caterpillar Information System:
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PRODUCT SUPPORT PROGRAM FOR REPLACING THE PIN FROM THE BOOM TO THE BOOM CYLINDERS (PT2 PIN) ON CERTAIN 320D, 323D, 330D AND 336D HYDRAULIC EXCAVATORS PRODUCT SUPPORT PROGRAM FOR REPLACING THE PIN FROM THE BOOM TO THE BOOM CYLINDERS (PT2 PIN) ON CERTAIN 320D, 323D, 330D AND 336D HYDRAULIC EXCAVATORS
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