PRODUCT IMPROVEMENT PROGRAM FOR REPLACING THE RIGHT HAND SIDE WINDOW IN THE CAB WITH A POLYCARBONATE WINDOW ON CERTAIN 365B L II, 365B L II FS, 365C L, 365C L FS, 365C L OEM, 385B, 385B L, 385C, 385C FS, 385C L AND 385C OEM EXCAVATORS
Usage:
REBE5820-01
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| 16Sep2010 |
| (Revised 08Feb2011) |
U-374
A-295
D-323
O-327
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| Safety | PRODUCT IMPROVEMENT PROGRAM FOR REPLACING THE RIGHT HAND SIDE WINDOW IN THE CAB WITH A POLYCARBONATE WINDOW ON CERTAIN 365B L II, 365B L II FS, 365C L, 365C L FS, 365C L OEM, 385B, 385B L, 385C, 385C FS, 385C L AND 385C OEM EXCAVATORS |
|
| 7310 | PI10821 |
|
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| NOTE: | This Program must be administered as soon as possible.
When reporting the repair, use "PI10821" as the Part Number and "7751" as the Group Number, "56" as the Warranty Claim
Description Code and "T" as the SIMS Description Code.
|
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| NOTE: | This Revised Service Letter replaces the 16 Sep 2010 Service Letter. Changes have been made to the Affected Product, Action Required, and to the Parts Needed to correct errors to the Lift Capacity Charts in Groups 7, 11, 12, and 13. |
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PROBLEM
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| The right side cab window needs to be replaced with a new polycarbonate window on certain 365B L Series II, 365B L Series II FS, 365C L, 365C L FS, 365C L OEM, 385B, 385B L, 385C, 385C FS, 385C L and 385C OEM Excavators. Certain field applications have the potential to expose the right side cab window to conditions that can result in an unexpected failure of the tempered safety glazing for the window. Failure of the tempered glazing, in conjunction with other factors or circumstances, may result in a risk of serious injury to the operator. In addition, a Stick / Boom Potential Crush Warning film may be applied to both sides of the stick, if not already installed. This warning film emphasizes the need for ground personnel to remain clear of the excavator when the machine is in operation. |
AFFECTED PRODUCT
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| Model | Identification Number |
| *******Group 1******* | |
| 385B | ANS00227-00346 |
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| *******Group 2******* | |
| 365B L II | BTH00156-00180 |
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| *******Group 3******* | |
| 385B | BKX00121-00181 BLY00151-00152 |
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| *******Group 4******* | |
| 365B L II | CFJ00178-00199 |
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| *******Group 5******* | |
| 385B | BKF00206-00208 BLY00153-00168 |
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| *******Group 6******* | |
| 365C L | ELC00156-00495 FEN00117-00149 MCS00178-00191, 193-507 MCY00185-00482 MEM00171-00274 |
| 365C L FS | PAR00250-00272 |
| 365C L OEM | GSZ00116-00123, 125-128, 132-133, 135, 138, 141-143 |
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| *******Group 7******* | |
| 385C | JCM00175-00183 KBC00201-00240 KKK00123-00208 MNZ00124-00163 |
| 385C FS | EAM00264-00290 MMA00245-00267 T2F00181-00188 |
| 385C L | EDA00189-00503 KGB00275-00445 SBE00168-00386, 389-391 T2E00291-00341 |
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| *******Group 8******* | |
| 365C L | ELC00496-00538, 541-544 FEN00150-00154 MCY00483-00522 |
| 365C L OEM | GSZ00144-00145 |
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| *******Group 9******* | |
| 385C | JCM00184-00185 KKK00209-00210 MNZ00164-00172 |
| 385C FS | EAM00291-00292, 295-296 MMA00268-00275 |
| 385C L | KGB00446-00473 SBE00387-00388, 392-429, 431-462, 469-470 |
| 385C OEM | MSF00114 |
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| *******Group 10******* | |
| 365C L | MCS00508-00529 |
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| *******Group 11******* | |
| 385C FS | EAM00293 |
| 385C L | EDA00504-00536 |
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| *******Group 12******* | |
| 365B L II | DER00101-00263 JMB00276-00557 |
| 365B L II FS | PEG00111-00122 |
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| *******Group 13******* | |
| 385B | CLS00206-00277 RCD00152-00276 |
| 385B L | FDL00151-00283 MYA00291-00292 |
PARTS NEEDED
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Qty |
Part Number | Description |
| *******Group 1******* | ||
| 1 | 1R6245 | FILM-WARNING |
| 1 | 4I8472 | FILM-INSTRUCTION |
| 1 | 7I1565 | FILM-NOTICE |
| 1 | 7Y0003 | FILM-WARNING |
| 1 | 1275250 | FILM-INSTRUCTION |
| 1 | 1275252 | FILM-INSTRUCTION |
| 1 | 1529656 | FILM-WARNING |
| 1 | 1756296 | FILM-INST |
| 4 | 1785574 | SPACER |
| 1 | 1936800 | FILM-WARNING |
| 1 | 2033901 | FILM-CONTROLS |
| 1 | 2157179 | FILM-LIFT CAP. |
| 1 | 2230486 | FILM-CONT STICK |
| 1 | 2508054 | FILM-HAMMER |
| 1 | 2553171 | PLATE-CONTROL |
| 1 | 2560191 | FILM-WARN CRUSH |
| 1 | 2560192 | FILM-WARN CRUSH |
| 1 | 2634816 | FILM-CONTROLS |
| 1 | 2634817 | FILM-CONTROLS |
| 1 | 2634818 | FILM-BUKT/HAMMER |
| 2 | 2984282 | FILM-WARN |
| 1 | 3224582 | FILM-WARN TIPOVE |
| 1 | 3601597 | WINDOW-RH |
| In order to allow equitable parts availability to all participating dealers, please limit your initial parts order to not exceed 45% of dealership population. This is an initial order recommendation only, and the ultimate responsibility for ordering the total number of parts needed to satisfy the program lies with the dealer. | ||
| *******Group 2******* | ||
| 1 | 1R6245 | FILM-WARNING |
| 1 | 4I8472 | FILM-INSTRUCTION |
| 1 | 7I1565 | FILM-NOTICE |
| 1 | 7Y0003 | FILM-WARNING |
| 1 | 1275250 | FILM-INSTRUCTION |
| 1 | 1275252 | FILM-INSTRUCTION |
| 1 | 1275295 | FILM-WARNING |
| 1 | 1529656 | FILM-WARNING |
| 1 | 1756296 | FILM-INST |
| 4 | 1785574 | SPACER |
| 1 | 1936800 | FILM-WARNING |
| 1 | 2033901 | FILM-CONTROLS |
| 1 | 2230486 | FILM-CONT STICK |
| 1 | 2508054 | FILM-HAMMER |
| 1 | 2553171 | PLATE-CONTROL |
| 1 | 2560191 | FILM-WARN CRUSH |
| 1 | 2560192 | FILM-WARN CRUSH |
| 1 | 2634816 | FILM-CONTROLS |
| 1 | 2634817 | FILM-CONTROLS |
| 1 | 2634818 | FILM-BUKT/HAMMER |
| 2 | 2984282 | FILM-WARN |
| 1 | 3224582 | FILM-WARN TIPOVE |
| 1 | 3573912 | GLASS |
| In order to allow equitable parts availability to all participating dealers, please limit your initial parts order to not exceed 45% of dealership population. This is an initial order recommendation only, and the ultimate responsibility for ordering the total number of parts needed to satisfy the program lies with the dealer. | ||
| *******Group 3******* | ||
| 1 | 1R6245 | FILM-WARNING |
| 1 | 4I8472 | FILM-INSTRUCTION |
| 1 | 7I1565 | FILM-NOTICE |
| 1 | 7Y0003 | FILM-WARNING |
| 1 | 1275250 | FILM-INSTRUCTION |
| 1 | 1275252 | FILM-INSTRUCTION |
| 1 | 1275295 | FILM-WARNING |
| 1 | 1529656 | FILM-WARNING |
| 1 | 1756296 | FILM-INST |
| 4 | 1785574 | SPACER |
| 1 | 1936800 | FILM-WARNING |
| 1 | 2033901 | FILM-CONTROLS |
| 1 | 2230486 | FILM-CONT STICK |
| 1 | 2508054 | FILM-HAMMER |
| 1 | 2553171 | PLATE-CONTROL |
| 1 | 2560191 | FILM-WARN CRUSH |
| 1 | 2560192 | FILM-WARN CRUSH |
| 1 | 2634816 | FILM-CONTROLS |
| 1 | 2634817 | FILM-CONTROLS |
| 1 | 2634818 | FILM-BUKT/HAMMER |
| 2 | 2984282 | FILM-WARN |
| 1 | 3224582 | FILM-WARN TIPOVE |
| 1 | 3573912 | GLASS |
| In order to allow equitable parts availability to all participating dealers, please limit your initial parts order to not exceed 45% of dealership population. This is an initial order recommendation only, and the ultimate responsibility for ordering the total number of parts needed to satisfy the program lies with the dealer. | ||
| *******Group 4******* | ||
| 1 | 1R6245 | FILM-WARNING |
| 1 | 4I8472 | FILM-INSTRUCTION |
| 1 | 7I1565 | FILM-NOTICE |
| 1 | 7Y0003 | FILM-WARNING |
| 1 | 1275250 | FILM-INSTRUCTION |
| 1 | 1275252 | FILM-INSTRUCTION |
| 1 | 1275295 | FILM-WARNING |
| 1 | 1529656 | FILM-WARNING |
| 1 | 1756296 | FILM-INST |
| 4 | 1785574 | SPACER |
| 1 | 1936800 | FILM-WARNING |
| 1 | 2033901 | FILM-CONTROLS |
| 1 | 2230486 | FILM-CONT STICK |
| 1 | 2508054 | FILM-HAMMER |
| 1 | 2553171 | PLATE-CONTROL |
| 1 | 2560191 | FILM-WARN CRUSH |
| 1 | 2560192 | FILM-WARN CRUSH |
| 1 | 2634816 | FILM-CONTROLS |
| 1 | 2634817 | FILM-CONTROLS |
| 1 | 2634818 | FILM-BUKT/HAMMER |
| 2 | 2984282 | FILM-WARN |
| 1 | 3224582 | FILM-WARN TIPOVE |
| 1 | 3573913 | GLASS |
| In order to allow equitable parts availability to all participating dealers, please limit your initial parts order to not exceed 45% of dealership population. This is an initial order recommendation only, and the ultimate responsibility for ordering the total number of parts needed to satisfy the program lies with the dealer. | ||
| *******Group 5******* | ||
| 1 | 1R6245 | FILM-WARNING |
| 1 | 4I8472 | FILM-INSTRUCTION |
| 1 | 7I1565 | FILM-NOTICE |
| 1 | 7Y0003 | FILM-WARNING |
| 1 | 1275250 | FILM-INSTRUCTION |
| 1 | 1275252 | FILM-INSTRUCTION |
| 1 | 1275295 | FILM-WARNING |
| 1 | 1529656 | FILM-WARNING |
| 1 | 1756296 | FILM-INST |
| 4 | 1785574 | SPACER |
| 1 | 1936800 | FILM-WARNING |
| 1 | 2033901 | FILM-CONTROLS |
| 1 | 2230486 | FILM-CONT STICK |
| 1 | 2508054 | FILM-HAMMER |
| 1 | 2553171 | PLATE-CONTROL |
| 1 | 2560191 | FILM-WARN CRUSH |
| 1 | 2560192 | FILM-WARN CRUSH |
| 1 | 2634816 | FILM-CONTROLS |
| 1 | 2634817 | FILM-CONTROLS |
| 1 | 2634818 | FILM-BUKT/HAMMER |
| 2 | 2984282 | FILM-WARN |
| 1 | 3224582 | FILM-WARN TIPOVE |
| 1 | 3573913 | GLASS |
| In order to allow equitable parts availability to all participating dealers, please limit your initial parts order to not exceed 45% of dealership population. This is an initial order recommendation only, and the ultimate responsibility for ordering the total number of parts needed to satisfy the program lies with the dealer. | ||
| *******Group 6******* | ||
| 1 | 4I8472 | FILM-INSTRUCTION |
| 1 | 7I1565 | FILM-NOTICE |
| 1 | 1275250 | FILM-INSTRUCTION |
| 1 | 1275252 | FILM-INSTRUCTION |
| 1 | 1275295 | FILM-WARNING |
| 1 | 1756296 | FILM-INST |
| 4 | 1785574 | SPACER |
| 1 | 1936800 | FILM-WARNING |
| 1 | 2033901 | FILM-CONTROLS |
| 1 | 2218045 | FILM-WARN SEATBE |
| 1 | 2230486 | FILM-CONT STICK |
| 1 | 2240554 | FILM-WARN UNIV |
| 1 | 2247717 | FILM-WARN SEATBE |
| 1 | 2253305 | FILM-WARN UNIV |
| 1 | 2289253 | FILM-DANGER |
| 1 | 2289254 | FILM-DANGER |
| 1 | 2301341 | FILM-WARN LINK |
| 1 | 2508054 | FILM-HAMMER |
| 1 | 2553171 | PLATE-CONTROL |
| 1 | 2553173 | FILM-WARN CRUSH |
| 1 | 2560191 | FILM-WARN CRUSH |
| 1 | 2560192 | FILM-WARN CRUSH |
| 1 | 2634816 | FILM-CONTROLS |
| 1 | 2634817 | FILM-CONTROLS |
| 1 | 2634818 | FILM-BUKT/HAMMER |
| 1 | 2665431 | FILM-WARN CRUSH |
| 1 | 2674495 | FILM-WARN CRUSH |
| 1 | 2690120 | FILM-WARN |
| 1 | 2690121 | FILM-WARN |
| 2 | 2984282 | FILM-WARN |
| 1 | 3199203 | FILM-LITING CAP |
| 1 | 3224582 | FILM-WARN TIPOVE |
| 1 | 3576158 | GLASS |
| In order to allow equitable parts availability to all participating dealers, please limit your initial parts order to not exceed 45% of dealership population. This is an initial order recommendation only, and the ultimate responsibility for ordering the total number of parts needed to satisfy the program lies with the dealer. | ||
| *******Group 7******* | ||
| 1 | 4I8472 | FILM-INSTRUCTION |
| 1 | 7I1565 | FILM-NOTICE |
| 1 | 1275250 | FILM-INSTRUCTION |
| 1 | 1275252 | FILM-INSTRUCTION |
| 1 | 1275295 | FILM-WARNING |
| 1 | 1756296 | FILM-INST |
| 4 | 1785574 | SPACER |
| 1 | 1936800 | FILM-WARNING |
| 1 | 2033901 | FILM-CONTROLS |
| 1 | 2218045 | FILM-WARN SEATBE |
| 1 | 2230486 | FILM-CONT STICK |
| 1 | 2240554 | FILM-WARN UNIV |
| 1 | 2288219 | FILM-LIFT CAP. |
| 1 | 2289254 | FILM-DANGER |
| 1 | 2301341 | FILM-WARN LINK |
| 1 | 2508054 | FILM-HAMMER |
| 1 | 2553171 | PLATE-CONTROL |
| 1 | 2553173 | FILM-WARN CRUSH |
| 1 | 2560191 | FILM-WARN CRUSH |
| 1 | 2560192 | FILM-WARN CRUSH |
| 1 | 2634816 | FILM-CONTROLS |
| 1 | 2634817 | FILM-CONTROLS |
| 1 | 2634818 | FILM-BUKT/HAMMER |
| 1 | 2665431 | FILM-WARN CRUSH |
| 1 | 2690120 | FILM-WARN |
| 1 | 2690121 | FILM-WARN |
| 2 | 2984282 | FILM-WARN |
| 1 | 3224582 | FILM-WARN TIPOVE |
| 1 | 3576158 | GLASS |
| In order to allow equitable parts availability to all participating dealers, please limit your initial parts order to not exceed 45% of dealership population. This is an initial order recommendation only, and the ultimate responsibility for ordering the total number of parts needed to satisfy the program lies with the dealer. | ||
| *******Group 8******* | ||
| 1 | 4I8472 | FILM-INSTRUCTION |
| 1 | 7I1565 | FILM-NOTICE |
| 1 | 1275250 | FILM-INSTRUCTION |
| 1 | 1275252 | FILM-INSTRUCTION |
| 1 | 1275295 | FILM-WARNING |
| 1 | 1756296 | FILM-INST |
| 4 | 1785574 | SPACER |
| 1 | 1936800 | FILM-WARNING |
| 1 | 2033901 | FILM-CONTROLS |
| 1 | 2218045 | FILM-WARN SEATBE |
| 1 | 2230486 | FILM-CONT STICK |
| 1 | 2240554 | FILM-WARN UNIV |
| 1 | 2289254 | FILM-DANGER |
| 1 | 2301341 | FILM-WARN LINK |
| 1 | 2358911 | GLASS |
| 1 | 2508054 | FILM-HAMMER |
| 1 | 2553171 | PLATE-CONTROL |
| 1 | 2553173 | FILM-WARN CRUSH |
| 1 | 2560191 | FILM-WARN CRUSH |
| 1 | 2560192 | FILM-WARN CRUSH |
| 1 | 2634816 | FILM-CONTROLS |
| 1 | 2634817 | FILM-CONTROLS |
| 1 | 2634818 | FILM-BUKT/HAMMER |
| 1 | 2665431 | FILM-WARN CRUSH |
| 1 | 2690120 | FILM-WARN |
| 1 | 2690121 | FILM-WARN |
| 2 | 2984282 | FILM-WARN |
| 1 | 3224582 | FILM-WARN TIPOVE |
| In order to allow equitable parts availability to all participating dealers, please limit your initial parts order to not exceed 45% of dealership population. This is an initial order recommendation only, and the ultimate responsibility for ordering the total number of parts needed to satisfy the program lies with the dealer. | ||
| *******Group 9******* | ||
| 1 | 4I8472 | FILM-INSTRUCTION |
| 1 | 7I1565 | FILM-NOTICE |
| 1 | 1275250 | FILM-INSTRUCTION |
| 1 | 1275252 | FILM-INSTRUCTION |
| 1 | 1275295 | FILM-WARNING |
| 1 | 1756296 | FILM-INST |
| 4 | 1785574 | SPACER |
| 1 | 1936800 | FILM-WARNING |
| 1 | 2033901 | FILM-CONTROLS |
| 1 | 2218045 | FILM-WARN SEATBE |
| 1 | 2230486 | FILM-CONT STICK |
| 1 | 2240554 | FILM-WARN UNIV |
| 1 | 2289254 | FILM-DANGER |
| 1 | 2301341 | FILM-WARN LINK |
| 1 | 2358911 | GLASS |
| 1 | 2508054 | FILM-HAMMER |
| 1 | 2553171 | PLATE-CONTROL |
| 1 | 2553173 | FILM-WARN CRUSH |
| 1 | 2560191 | FILM-WARN CRUSH |
| 1 | 2560192 | FILM-WARN CRUSH |
| 1 | 2634816 | FILM-CONTROLS |
| 1 | 2634817 | FILM-CONTROLS |
| 1 | 2634818 | FILM-BUKT/HAMMER |
| 1 | 2665431 | FILM-WARN CRUSH |
| 1 | 2690120 | FILM-WARN |
| 1 | 2690121 | FILM-WARN |
| 2 | 2984282 | FILM-WARN |
| 1 | 3224582 | FILM-WARN TIPOVE |
| In order to allow equitable parts availability to all participating dealers, please limit your initial parts order to not exceed 45% of dealership population. This is an initial order recommendation only, and the ultimate responsibility for ordering the total number of parts needed to satisfy the program lies with the dealer. | ||
| *******Group 10******* | ||
| 1 | 4I8472 | FILM-INSTRUCTION |
| 1 | 7I1565 | FILM-NOTICE |
| 1 | 1275250 | FILM-INSTRUCTION |
| 1 | 1275252 | FILM-INSTRUCTION |
| 1 | 1756296 | FILM-INST |
| 4 | 1785574 | SPACER |
| 1 | 1936800 | FILM-WARNING |
| 1 | 2033901 | FILM-CONTROLS |
| 1 | 2218045 | FILM-WARN SEATBE |
| 1 | 2230486 | FILM-CONT STICK |
| 1 | 2240554 | FILM-WARN UNIV |
| 1 | 2289254 | FILM-DANGER |
| 1 | 2301341 | FILM-WARN LINK |
| 1 | 2358911 | GLASS |
| 1 | 2508054 | FILM-HAMMER |
| 1 | 2553171 | PLATE-CONTROL |
| 1 | 2553173 | FILM-WARN CRUSH |
| 1 | 2560191 | FILM-WARN CRUSH |
| 1 | 2560192 | FILM-WARN CRUSH |
| 1 | 2634816 | FILM-CONTROLS |
| 1 | 2634817 | FILM-CONTROLS |
| 1 | 2634818 | FILM-BUKT/HAMMER |
| 1 | 2665431 | FILM-WARN CRUSH |
| 1 | 2690120 | FILM-WARN |
| 1 | 2690121 | FILM-WARN |
| 2 | 2984282 | FILM-WARN |
| 1 | 3199203 | FILM-LITING CAP |
| 1 | 3224582 | FILM-WARN TIPOVE |
| In order to allow equitable parts availability to all participating dealers, please limit your initial parts order to not exceed 45% of dealership population. This is an initial order recommendation only, and the ultimate responsibility for ordering the total number of parts needed to satisfy the program lies with the dealer. | ||
| *******Group 11******* | ||
| 1 | 4I8472 | FILM-INSTRUCTION |
| 1 | 7I1565 | FILM-NOTICE |
| 1 | 1275250 | FILM-INSTRUCTION |
| 1 | 1275252 | FILM-INSTRUCTION |
| 1 | 1756296 | FILM-INST |
| 4 | 1785574 | SPACER |
| 1 | 1936800 | FILM-WARNING |
| 1 | 2033901 | FILM-CONTROLS |
| 1 | 2218045 | FILM-WARN SEATBE |
| 1 | 2230486 | FILM-CONT STICK |
| 1 | 2240554 | FILM-WARN UNIV |
| 1 | 2288219 | FILM-LIFT CAP. |
| 1 | 2289254 | FILM-DANGER |
| 1 | 2301341 | FILM-WARN LINK |
| 1 | 2358911 | GLASS |
| 1 | 2508054 | FILM-HAMMER |
| 1 | 2553171 | PLATE-CONTROL |
| 1 | 2553173 | FILM-WARN CRUSH |
| 1 | 2560191 | FILM-WARN CRUSH |
| 1 | 2560192 | FILM-WARN CRUSH |
| 1 | 2634816 | FILM-CONTROLS |
| 1 | 2634817 | FILM-CONTROLS |
| 1 | 2634818 | FILM-BUKT/HAMMER |
| 1 | 2665431 | FILM-WARN CRUSH |
| 1 | 2690120 | FILM-WARN |
| 1 | 2690121 | FILM-WARN |
| 2 | 2984282 | FILM-WARN |
| 1 | 3224582 | FILM-WARN TIPOVE |
| In order to allow equitable parts availability to all participating dealers, please limit your initial parts order to not exceed 45% of dealership population. This is an initial order recommendation only, and the ultimate responsibility for ordering the total number of parts needed to satisfy the program lies with the dealer. | ||
| *******Group 12******* | ||
| 1 | 1R6245 | FILM-WARNING |
| 1 | 4I8472 | FILM-INSTRUCTION |
| 1 | 7I1565 | FILM-NOTICE |
| 1 | 7Y0003 | FILM-WARNING |
| 1 | 1275250 | FILM-INSTRUCTION |
| 1 | 1275252 | FILM-INSTRUCTION |
| 1 | 1529656 | FILM-WARNING |
| 1 | 1756296 | FILM-INST |
| 4 | 1785574 | SPACER |
| 1 | 1936800 | FILM-WARNING |
| 1 | 2023024 | FILM-LIFT CAP. |
| 1 | 2033901 | FILM-CONTROLS |
| 1 | 2230486 | FILM-CONT STICK |
| 1 | 2508054 | FILM-HAMMER |
| 1 | 2553171 | PLATE-CONTROL |
| 1 | 2560191 | FILM-WARN CRUSH |
| 1 | 2560192 | FILM-WARN CRUSH |
| 1 | 2634816 | FILM-CONTROLS |
| 1 | 2634817 | FILM-CONTROLS |
| 1 | 2634818 | FILM-BUKT/HAMMER |
| 2 | 2984282 | FILM-WARN |
| 1 | 3224582 | FILM-WARN TIPOVE |
| 1 | 3576164 | GLASS |
| In order to allow equitable parts availability to all participating dealers, please limit your initial parts order to not exceed 45% of dealership population. This is an initial order recommendation only, and the ultimate responsibility for ordering the total number of parts needed to satisfy the program lies with the dealer. | ||
| *******Group 13******* | ||
| 1 | 4I8472 | FILM-INSTRUCTION |
| 1 | 7I1565 | FILM-NOTICE |
| 1 | 1275250 | FILM-INSTRUCTION |
| 1 | 1275252 | FILM-INSTRUCTION |
| 1 | 1756296 | FILM-INST |
| 4 | 1785574 | SPACER |
| 1 | 1936800 | FILM-WARNING |
| 1 | 2022897 | FILM-LIFT CAP. |
| 1 | 2033901 | FILM-CONTROLS |
| 1 | 2230486 | FILM-CONT STICK |
| 1 | 2247717 | FILM-WARN SEATBE |
| 1 | 2253305 | FILM-WARN UNIV |
| 1 | 2289253 | FILM-DANGER |
| 1 | 2508054 | FILM-HAMMER |
| 1 | 2553171 | PLATE-CONTROL |
| 1 | 2560191 | FILM-WARN CRUSH |
| 1 | 2560192 | FILM-WARN CRUSH |
| 1 | 2634816 | FILM-CONTROLS |
| 1 | 2634817 | FILM-CONTROLS |
| 1 | 2634818 | FILM-BUKT/HAMMER |
| 2 | 2984282 | FILM-WARN |
| 1 | 3224582 | FILM-WARN TIPOVE |
| 1 | 3576164 | GLASS |
| In order to allow equitable parts availability to all participating dealers, please limit your initial parts order to not exceed 45% of dealership population. This is an initial order recommendation only, and the ultimate responsibility for ordering the total number of parts needed to satisfy the program lies with the dealer. | ||
ACTION REQUIRED
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| It is recommended to have an outside vendor glass company perform this rework. If the machine is in group 1-9 or 12-13, the right side window must be replaced with the thicker (12.7 mm) polycarb window that this letter calls for, even if the machine is currently equipped with the thinner (8 mm) polycarb window. If the machine falls into group 10-11 please inspect the machine before performing this letter. If the machine is equipped with polycarb, no further action is required. If the machine is equipped with tempered safety glass, please perform this letter and change the right hand glass to the polycarb. An allowance has been added to inspect the machine in this group. For all machine groups: Remove the existing right hand side window in the cab and replace with a new piece of Polycarbonate glass. Refer to the attached Rework Procedure. Replace all window warning and reference decals according to the specific machine group. NOTE: If your machine is equipped with a 4I-2885 Case, the case is to be reused. Refer to the Operation and Maintenance Manual (OMM) documentation for the specific machine and the original window to confirm the exact safety warning, lifting or attachment film decals and placement locations. Image 1 is a reference illustration graphic that shows a typical example of these warnings. Review the OMM and the existing right side window to prepare all replacement warning, attachment or lifting film decals to be properly placed on the new polycarbonate window. Be certain to affix these decals as required to the new window before returning the machine to operation with the customer. |
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 |
| Image1 |
OWNER NOTIFICATION
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| U.S. and Canadian owners will receive the attached Owner Notification. |
SERVICE CLAIM ALLOWANCES
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| NOTE: This is a 0.5-hour job for Group 1 | |||||
| If the dealer replaces the window, an additional 2 hours will be allowed. If an outside vendor replaces the window, submit the cost of the invoice from the vendor. Retain a copy of the repair invoice in the dealer?s records for audit purposes. |
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| NOTE: This is a 0.5-hour job for Group 2 | |||||
| If the dealer replaces the window, an additional 2 hours will be allowed. If an outside vendor replaces the window, submit the cost of the invoice from the vendor. Retain a copy of the repair invoice in the dealer?s records for audit purposes. |
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| NOTE: This is a 0.5-hour job for Group 3 | |||||
| If the dealer replaces the window, an additional 2 hours will be allowed. If an outside vendor replaces the window, submit the cost of the invoice from the vendor. Retain a copy of the repair invoice in the dealer?s records for audit purposes. |
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| NOTE: This is a 0.5-hour job for Group 4 | |||||
| If the dealer replaces the window, an additional 2 hours will be allowed. If an outside vendor replaces the window, submit the cost of the invoice from the vendor. Retain a copy of the repair invoice in the dealer?s records for audit purposes. |
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| NOTE: This is a 0.5-hour job for Group 5 | |||||
| If the dealer replaces the window, an additional 2 hours will be allowed. If an outside vendor replaces the window, submit the cost of the invoice from the vendor. Retain a copy of the repair invoice in the dealer?s records for audit purposes. |
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| NOTE: This is a 0.5-hour job for Group 6 | |||||
| If the dealer replaces the window, an additional 2 hours will be allowed. If an outside vendor replaces the window, submit the cost of the invoice from the vendor. Retain a copy of the repair invoice in the dealer?s records for audit purposes. |
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| NOTE: This is a 0.5-hour job for Group 7 | |||||
| If the dealer replaces the window, an additional 2 hours will be allowed. If an outside vendor replaces the window, submit the cost of the invoice from the vendor. Retain a copy of the repair invoice in the dealer?s records for audit purposes. |
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| NOTE: This is a 0.5-hour job for Group 8 | |||||
| If the dealer replaces the window, an additional 2 hours will be allowed. If an outside vendor replaces the window, submit the cost of the invoice from the vendor. Retain a copy of the repair invoice in the dealer?s records for audit purposes. |
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| NOTE: This is a 0.5-hour job for Group 9 | |||||
| If the dealer replaces the window, an additional 2 hours will be allowed. If an outside vendor replaces the window, submit the cost of the invoice from the vendor. Retain a copy of the repair invoice in the dealer?s records for audit purposes. |
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| NOTE: This is a 0.5-hour job for Group 10 | |||||
| If the dealer replaces the window, an additional 2 hours will be allowed. If an outside vendor replaces the window, submit the cost of the invoice from the vendor. Retain a copy of the repair invoice in the dealer?s records for audit purposes. |
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| NOTE: This is a 0.5-hour job for Group 11 | |||||
| If the dealer replaces the window, an additional 2 hours will be allowed. If an outside vendor replaces the window, submit the cost of the invoice from the vendor. Retain a copy of the repair invoice in the dealer?s records for audit purposes. |
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| NOTE: This is a 0.5-hour job for Group 12 | |||||
| If the dealer replaces the window, an additional 2 hours will be allowed. If an outside vendor replaces the window, submit the cost of the invoice from the vendor. Retain a copy of the repair invoice in the dealer?s records for audit purposes. |
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| NOTE: This is a 0.5-hour job for Group 13 | |||||
| If the dealer replaces the window, an additional 2 hours will be allowed. If an outside vendor replaces the window, submit the cost of the invoice from the vendor. Retain a copy of the repair invoice in the dealer?s records for audit purposes. |
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PARTS DISPOSITION
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| Handle the parts in accordance with your Warranty Bulletin on warranty parts handling. |
| MAKE EVERY EFFORT TO COMPLETE THIS PROGRAM AS SOON AS POSSIBLE. |
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| COPY OF OWNER NOTIFICATION FOR U.S. AND CANADIAN OWNERS XYZ Corporation 3240 Arrow Drive Anywhere, YZ 99999 SAFETY - PRODUCT IMPROVEMENT PROGRAM FOR REPLACING THE RIGHT SIDE WINDOW IN THE CAB WITH A POLYCARBONATE WINDOW MODELS INVOLVED - 365B L II, 365B L II FS, 365C L, 365C L FS, 365C L OEM, 385B, 385B L, 385C, 385C FS, 385C L AND 385C OEM EXCAVATORS Dear Caterpillar Product Owner: The right side cab window needs to be replaced with a new polycarbonate window on the products listed below. Certain field applications have the potential to expose the right side cab window to conditions that can result in an unexpected failure of the tempered safety glazing for the window. Failure of the tempered glazing, in conjunction with other factors or circumstances, may result in a risk of serious injury to the operator. In addition, a Stick / Boom Potential Crush Warning film may be applied to both sides of the stick, if not already installed. This warning film emphasizes the need for ground personnel to remain clear of the excavator when the machine is in operation Contact your local Caterpillar dealer immediately to schedule this service. The dealer will advise you of the time required to complete this service. Please refer the dealer to their Service Letter dated 16Sep2010 when scheduling this service. We regret the inconvenience this may cause you, but urge you to have this service performed for your added safety and satisfaction. Caterpillar Inc. Identification #(s) Attached to 16Sep2010 Service Letter |
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| Before to initiate the rework procedure, check to which group the machine belongs. Review the OMM and the existing right side window to prepare all replacement warning, attachment or lifting film decals to be properly placed on the new polycarbonate window. Be certain to affix these decals as required to the new window before returning the machine to operation with the customer. If the machine belongs to the group 10 or 11, the cab of the machine could have been built either with the right hand side glass made of tempered glass or with polycarbonate. If the cab is equipped with a tempered glass, execute the following rework procedure. If it is equipped with a polycarbonate, no further action required. The tempered glass is recognizable to the stamp applied to the bottom side of the glass. Refer to picture 1.1.1 |
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| Image1.1.1 |
| It is recommended that an outside vendor is used to complete this service rework. The following consumables should be used for this rework: Sika? cleaner 205, grease remover. Sika? primer 209, primer. Sikaflex? 295-UV, polyurethane windscreen adhesive. Sika? Remover 208, to clean eventual spots. Using any other compound or product may damage glazing and prevent waterproofness. The following tooling should be used for this rework: Platform, to safely access to external side of right hand side cab window. Electric oscillating cutting tool, to cutout right hand side cab window sealant. Refer to image 1.2.1 Cutting wire, to cutout sealant behind monitor. Handles, handles for cutout wire. Cutout knife, to remove eventual residues of old sealant. Handgun, to apply Sikaflex? 295-UV. Suction cup holder, to handle glass. Foam brush, to evenly apply primer. |
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| Image1.2.1 |
| REWORK PROCEDURE: 1 - In order to have the best access to the external side of the right hand side window, put boom cylinders in vertical position if possible. 2 - Install platform (image 1.3.1) to safely access the external side of the right hand side window. |
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| Image1.3.1 |
| 3 - Install 2 suction cup holders on the external side of the right hand side window to hold it during cutting operations. (image 1.4.1) |
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| Image1.4.1 |
| 4 - Sit in the cab, using an electric oscillating cutting tool,(image 1.5.1), separate the existing adhesive from the window and the frame of the cab. |
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| Image1.5.1 |
| 5 - Usage of electric oscillating cutting tool is not possible behind the monitor area. Use the cutting wire and handles,(image 1.6.1), to finish separating the adhesive. Keep cutting wire as close as possible to the window to avoid scratches on the frame of the cab. Two people are needed for this operation. The one inside of the cab has to take care of not damaging monitor or right console. |
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| Image1.6.1 |
| 6 - When adhesive is completely separated, using suction cup holder, remove the right hand side glass and store it in a safe area. (image 1.7.1) |
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| Image1.7.1 |
| 7 - Remove any excess of adhesive material from the frame of the cab using oscillating cutting tool or Cutout knife. Make sure that the thickness of residual adhesive remains between 1 and 2mm width. (image 1.8.1 & image 1.8.2) |
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| Image1.8.1 |
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| Image1.8.2 |
| 8 ? Clean the flanged area on the frame with Sika? cleaner 205. This step will clean the frame from residual material or grease and will prepare the surface to receive the Polyurethane windscreen adhesive. (image 1.9.1 & image 1.9.2) |
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| Image1.9.1 |
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| Image1.9.2 |
| Preparation of the window. 9 - Lay the new polycarbonate window on a stable and flat surface. Polycarbonate window could be delivered with two different configurations. Configuration 1 - with a milling all around the window and black painted area. Configuration 2 - with a milling all around the window without black paint. Prepare the new polycarbonate window by applying primer Sika? primer 209 to the milled area around the window. (image 1.10.1 & 1.10.2) Use a foam brush to evenly apply primer. For configuration 2: A second layer of Sika? primer 209 is needed. Apply it immediately after de first one without drying time. Allow the primer to dry at least 30 minutes and no more than 24 hours at 23?C (73?F). Do not apply at temperature below 10?C or above 35?C. Care must be taken that this application gives adequately dense coverage. Reseal tightly container immediately after use. |
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| Image1.10.1 |
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| Image1.10.2 |
| 10 - Using a caulking gun, apply an even layer of Sikaflex? 295 - UV, (Polyurethane windscreen adhesive) all around of the window. (image 1.11.1) |
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| Image1.11.1 |
| Dimensions for the width and the height of the adhesive are 10 - 15mm (0.39 to 0.59 inch) (width) and 10mm (0.39 inch) (depth). (image 1.12.1) Cutting a groove into the tip of the cartridge will help in the even application of the Sikaflex? 295 - UV. (image 1.12.2) |
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| Image1.12.1 |
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| Image1.12.2 |
| 11 - To avoid window moving and ensure 5mm clearance between the edge of the window and the edge of the frame, install spacers as shown here under. a) For 357-6164 Polycarbonate 12.7mm, refer to image 1.13.1 b) For 357-3912 Polycarbonate 12.7mm, refer to image 1.13.2 c) For 357-3913 Polycarbonate 12.7mm, refer to image 1.13.3 d) For 360-1597 Polycarbonate 12.7mm, refer to image 1.13.4 e) For 357-6158 Polycarbonate 12.7mm and 235-8911 Polycarbonate 8mm, refer to image 1.13.5 |
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| Image1.13.1 |
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| Image1.13.2 |
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| Image1.13.3 |
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| Image1.13.4 |
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| Image1.13.5 |
| 12 - Install 2 Suction cup holders on the internal and 2 on the external side of the window to hold it during installation operations. First operator handles the window whilethe second one takes place into the cab. (image 1.14.1) |
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| Image1.14.1 |
| 13 - Put pressure onto the polycarbonate window and hold in place for 10 minutes. You can use Suction cup holders to do so. Make sure that the clearance between the edge of the window and the edge of the frame is maintained at 5mm (0.2 inch, read paragraph 10) . (image 1.15.1) After complete installation of the polycarbonate window, thichness of the adhesive must be 5mm thick. (image 1.15.2) |
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| Image1.15.1 |
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| Image1.15.2 |
| 14 - Remove eventual excess of Sikaflex? 295 - UV using appropriate method, for example of folded sheet of cardboard can be used to facilitate this operation. (image 1.16.1) |
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| Image1.16.1 |
| 15 - Wet stains or residues of Sikaflex? 295 - UV can be removed using Sika? Remover 208 (image 1.17.1) . Once Sikaflex? 295 - UV is dry, it can only be removed using a manual tool like a cutout knife. Cleaning of the hands and skin has to be carried out immediately using an adapted soap. Do not use solvents. |
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| Image1.17.1 |
| 16 - Sikaflex? 256 will cure in 12 to 24 hours. Do not expose the cab to temperature below 10?C during 24 hours for proper adhesive curing. Do not slam the cab door for 24 hours. The excessive air pressure in the cab from slamming the door may loosen the window. It is strongly recommended to NOT MOVE or OPERATE the machine during the 24 hours following this rework. Failure to do so will eventually cause the window seal to leak. Note: Apply tape to keep the window secured in the opening for a minimum of 4 hours. Cleaning instructions for polycarbonate glazing. Special care is required for cleaning plastic windows: - Do not use abrasive or highly alkaline cleaners. - Never scrape the sheet with squeegees, razor blades or other sharp instruments. - Do not clean polycarbonate glazing in hot sun or at elevated temperatures. - For removal of paints, marking pens, labels, stickers etc. the use of naphtha, kerosene or white spirit is generally effective. (See attached instruction) - Afterwards, a warm final wash (not exceeding 50?C) should be made, using a mild soap and ending with a thorough rising with cold water. Free from additives and perfumes. When rework is done, apply on the right and left side of the stick the 298-4282 film. (image 1.18.1) This film has to be stuck in such a way it will always remain visible. Chart location is given as an example and could vary according attachments. (image 1.18.2) |
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| Image1.18.1 |
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| Image1.18.2 |
Caterpillar Information System:
PRODUCT SUPPORT PROGRAM FOR REPLACING THE 212-3086, 212-3088, 195-5583, 195-5580 AND 195-5481 LINKAGE PIN ASSEMBLIES ON CERTAIN 345C, 345C L, 345D L, 365C L, 385C AND 385C L EXCAVATORS PRODUCT SUPPORT PROGRAM FOR REPLACING THE 212-3086, 212-3088, 195-5583, 195-5580 AND 195-5481 LINKAGE PIN ASSEMBLIES ON CERTAIN 345C, 345C L, 345D L, 365C L, 385C AND 385C L EXCAVATORS
PRODUCT IMPROVEMENT PROGRAM FOR INSPECTING THE CABLE AT THE GREASE PUMP ON CERTAIN M318D AND M322D MATERIAL HANDLERS EQUIPPED WITH THE AUTOMATIC LUBRICATION SYSTEM PRODUCT IMPROVEMENT PROGRAM FOR INSPECTING THE CABLE AT THE GREASE PUMP ON CERTAIN M318D AND M322D MATERIAL HANDLERS EQUIPPED WITH THE AUTOMATIC LUBRICATION SYSTEM
PRODUCT SUPPORT PROGRAM FOR REPLACING THE HYDRAULIC TANK ON CERTAIN 330D, 330DL, AND 336DL EXCAVATORS PRODUCT SUPPORT PROGRAM FOR REPLACING THE HYDRAULIC TANK ON CERTAIN 330D, 330DL, AND 336DL EXCAVATORS
PRODUCT SUPPORT PROGRAM FOR REPLACING THE PIN FROM THE BOOM TO THE BOOM CYLINDERS (PT2 PIN) ON CERTAIN 320D, 323D, 330D AND 336D HYDRAULIC EXCAVATORS PRODUCT SUPPORT PROGRAM FOR REPLACING THE PIN FROM THE BOOM TO THE BOOM CYLINDERS (PT2 PIN) ON CERTAIN 320D, 323D, 330D AND 336D HYDRAULIC EXCAVATORS
PRODUCT SUPPORT PROGRAM FOR REPAIRING D3:C4 NAV 10.4 DISPLAYS (239-9531, 239-9532, 236-2534, 277-0493, OR 291-2199) ON MACHINES THAT ARE EQUIPPED WITH COMPUTER AIDED EARTHMOVING SYSTEM (CAES) OR AQUILA DRILL & DRAGLINE SYSTEMS PRODUCT SUPPORT PROGRAM FOR REPAIRING D3:C4 NAV 10.4 DISPLAYS (239-9531, 239-9532, 236-2534, 277-0493, OR 291-2199) ON MACHINES THAT ARE EQUIPPED WITH COMPUTER AIDED EARTHMOVING SYSTEM (CAES) OR AQUILA DRILL & DRAGLINE SYSTEMS
PRODUCT SUPPORT PROGRAM FOR REPAIRING D3:C4 NAV 10.4 DISPLAYS (239-9531, 239-9532, 236-2534, 277-0493, OR 291-2199) ON MACHINES THAT ARE EQUIPPED WITH COMPUTER AIDED EARTHMOVING SYSTEM (CAES) OR AQUILA DRILL & DRAGLINE SYSTEMS PRODUCT SUPPORT PROGRAM FOR REPAIRING D3:C4 NAV 10.4 DISPLAYS (239-9531, 239-9532, 236-2534, 277-0493, OR 291-2199) ON MACHINES THAT ARE EQUIPPED WITH COMPUTER AIDED EARTHMOVING SYSTEM (CAES) OR AQUILA DRILL & DRAGLINE SYSTEMS
PRODUCT SUPPORT PROGRAM FOR REPLACING THE SLOW RETURN CHECK VALVE ON CERTAIN 345D L EXCAVATORS PRODUCT SUPPORT PROGRAM FOR REPLACING THE SLOW RETURN CHECK VALVE ON CERTAIN 345D L EXCAVATORS
PRODUCT SUPPORT PROGRAM FOR INSTALLING EXHAUST MANIFOLD ON CERTAIN M316D, M318D, M318D MH, M322D, AND M322D MH WHEELED EXCAVATORS PRODUCT SUPPORT PROGRAM FOR INSTALLING EXHAUST MANIFOLD ON CERTAIN M316D, M318D, M318D MH, M322D, AND M322D MH WHEELED EXCAVATORS
PRODUCT SUPPORT PROGRAM FOR REPLACING PISTON RINGS IN C9 ENGINES THAT ARE DEMONSTRATING HIGH OIL CONSUMPTION ON CERTAIN 330D AND 336D EXCAVATORS PRODUCT SUPPORT PROGRAM FOR REPLACING PISTON RINGS IN C9 ENGINES THAT ARE DEMONSTRATING HIGH OIL CONSUMPTION ON CERTAIN 330D AND 336D EXCAVATORS
PRODUCT SUPPORT PROGRAM FOR REWORKING THE VISCOUS FAN DRIVE ASSEMBLY ON CERTAIN 320D, 321D AND 323D EXCAVATORS PRODUCT SUPPORT PROGRAM FOR REWORKING THE VISCOUS FAN DRIVE ASSEMBLY ON CERTAIN 320D, 321D AND 323D EXCAVATORS
PRODUCT SUPPORT PROGRAM FOR REPLACING FAILED BRACKETS FOR MOUNTING THE ACCUMULATORS ON THE BOOM DAMPENING SYSTEM ON CERTAIN M318C, M322C, M318D AND M322D MATERIAL HANDLERS PRODUCT SUPPORT PROGRAM FOR REPLACING FAILED BRACKETS FOR MOUNTING THE ACCUMULATORS ON THE BOOM DAMPENING SYSTEM ON CERTAIN M318C, M322C, M318D AND M322D MATERIAL HANDLERS
PRODUCT SUPPORT PROGRAM FOR UPGRADING PL300 ECM VERSION 3.0 SOFTWARE ON PRODUCT LINK PL321 SYSTEMS ON CERTAIN MACHINES PRODUCT SUPPORT PROGRAM FOR UPGRADING PL300 ECM VERSION 3.0 SOFTWARE ON PRODUCT LINK PL321 SYSTEMS ON CERTAIN MACHINES
PRODUCT SUPPORT PROGRAM FOR REPLACING THE FUEL TANK ON CERTAIN M313C, M313D, M315C, M315D, M316C, M316D, M318C, M318D, M322C, M322D, M318C MH, M318D MH, M322C, MH AND M322D MH WHEELED EXCAVATORS PRODUCT SUPPORT PROGRAM FOR REPLACING THE FUEL TANK ON CERTAIN M313C, M313D, M315C, M315D, M316C, M316D, M318C, M318D, M322C, M322D, M318C MH, M318D MH, M322C, MH AND M322D MH WHEELED EXCAVATORS
PRODUCT SUPPORT PROGRAM FOR REPLACING A CONNECTOR IN THE SWING PILOT CIRCUIT ON CERTAIN 324D, 325D, 329D, 330D, 336D, 325D MH AND 330D MH EXCAVATORS PRODUCT SUPPORT PROGRAM FOR REPLACING A CONNECTOR IN THE SWING PILOT CIRCUIT ON CERTAIN 324D, 325D, 329D, 330D, 336D, 325D MH AND 330D MH EXCAVATORS
PRODUCT SUPPORT PROGRAM FOR REPLACING THE REACH STICK, IF CRACKED, ON CERTAIN 345C EXCAVATORS PRODUCT SUPPORT PROGRAM FOR REPLACING THE REACH STICK, IF CRACKED, ON CERTAIN 345C EXCAVATORS
PRODUCT SUPPORT PROGRAM FOR REPLACING THE REACH STICK, IF CRACKED, ON CERTAIN 330D AND 336D EXCAVATORS PRODUCT SUPPORT PROGRAM FOR REPLACING THE REACH STICK, IF CRACKED, ON CERTAIN 330D AND 336D EXCAVATORS
PRODUCT SUPPORT PROGRAM FOR MODIFICATIONS IN THE SWING PILOT CIRCUIT IN ORDER TO PREVENT SWING VIBRATION ON CERTAIN 345D EXCAVATORS PRODUCT SUPPORT PROGRAM FOR MODIFICATIONS IN THE SWING PILOT CIRCUIT IN ORDER TO PREVENT SWING VIBRATION ON CERTAIN 345D EXCAVATORS
PRODUCT IMPROVEMENT PROGRAM FOR INSPECTING AND REPLACING, IF NECESSARY, THE FINAL DRIVE TRAVEL MOTOR GROUP ON CERTAIN 324DL, 324DLN, 325D, AND 325DL EXCAVATORS THAT ARE EQUIPPED FOR BIO OIL PRODUCT IMPROVEMENT PROGRAM FOR INSPECTING AND REPLACING, IF NECESSARY, THE FINAL DRIVE TRAVEL MOTOR GROUP ON CERTAIN 324DL, 324DLN, 325D, AND 325DL EXCAVATORS THAT ARE EQUIPPED FOR BIO OIL
PRODUCT SUPPORT PROGRAM FOR REPLACING THE MUFFLER ON CERTAIN 385 C L, 385C FS AND 385C MH EXCAVATORS PRODUCT SUPPORT PROGRAM FOR REPLACING THE MUFFLER ON CERTAIN 385 C L, 385C FS AND 385C MH EXCAVATORS
PRODUCT SUPPORT PROGRAM FOR REPLACING THE OIL COOLER CORE ON CERTAIN 324D, 325D, M325D, AND 329D HYDRAULIC EXCAVATORS PRODUCT SUPPORT PROGRAM FOR REPLACING THE OIL COOLER CORE ON CERTAIN 324D, 325D, M325D, AND 329D HYDRAULIC EXCAVATORS
PRODUCT SUPPORT PROGRAM FOR REPLACING THE PIN ASSEMBLIES, PT3/PT5/PT6, ON CERTAIN 330D AND 336D EXCAVATORS PRODUCT SUPPORT PROGRAM FOR REPLACING THE PIN ASSEMBLIES, PT3/PT5/PT6, ON CERTAIN 330D AND 336D EXCAVATORS
PRODUCT SUPPORT PROGRAM FOR REPLACING THE 260-8128 PIPE ASSEMBLY, IF FAILED, ON CERTAIN 365C L EXCAVATORS PRODUCT SUPPORT PROGRAM FOR REPLACING THE 260-8128 PIPE ASSEMBLY, IF FAILED, ON CERTAIN 365C L EXCAVATORS
PRODUCT SUPPORT PROGRAM FOR REWORKING THE TRACK ROLLER FRAME ON CERTAIN 320C, 320D, 325C, 325D, 329D, 330C, 330D, AND 336D EXCAVATORS PRODUCT SUPPORT PROGRAM FOR REWORKING THE TRACK ROLLER FRAME ON CERTAIN 320C, 320D, 325C, 325D, 329D, 330C, 330D, AND 336D EXCAVATORS
PRODUCT IMPROVEMENT PROGRAM FOR REPAIRING CRACKS AT THE FRONT BAFFLE PLATE IN A MASS BOOM ON CERTAIN 324D EXCAVATORS PRODUCT IMPROVEMENT PROGRAM FOR REPAIRING CRACKS AT THE FRONT BAFFLE PLATE IN A MASS BOOM ON CERTAIN 324D EXCAVATORS