PRODUCT SUPPORT PROGRAM FOR REPLACING THE 212-3086, 212-3088, 195-5583, 195-5580 AND 195-5481 LINKAGE PIN ASSEMBLIES ON CERTAIN 345C, 345C L, 345D L, 365C L, 385C AND 385C L EXCAVATORS
Usage:
REBE5798-00
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| 13Aug2010 |
U-323
A-253
D-277
O-281
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| After Failure Only | PRODUCT SUPPORT PROGRAM FOR REPLACING THE 212-3086, 212-3088, 195-5583, 1955580/">195-5580 AND 1955481/">195-5481 LINKAGE PIN ASSEMBLIES ON CERTAIN 345C, 345C L, 345D L, 365C L, 385C AND 385C L EXCAVATORS |
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| 6513 | PS51881 |
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| NOTE: | This Program can only be administered after a failure occurs. The decision whether to apply the Program is made by the dealer. When reporting the repair, use "PS51881" as the Part Number and "7755" as the Group Number. Use "96" as the Warranty Claim Description Code and use "Z" as the SIMS Description Code. |
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| NOTE: | The information supplied in this service letter may not be valid after the termination date of this program. Do not perform the work outlined in this Service Letter after the termination date without first contacting your Caterpillar product analyst. |
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TERMINATION DATE |
| 31Aug2012 |
PROBLEM
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| The existing pin assemblies in the bucket linkage group can fail on certain 345C, 345C L, 345D L, 365C L, 385C and 385C L Excavators. If the 212-3086, 212-3088, 195-5583, 1955580/">195-5580 and 1955481/">195-5481 Pin Assemblies fail, it can cause the flag plate to fall down. |
AFFECTED PRODUCT
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| Model | Identification Number |
| *******Group 1******* | |
| 385C | JCM00177-00183, 185 KKK00149-00157, 159-170, 172-207, 209 |
| 385C L | EDA00366-00378, 380-403, 405-410, 412-415, 417, 419, 421-441, 443, 445-447, 449-462, 464-467, 469-481, 483, 485-495, 497-505, 507-515, 518-522, 524-536 KGB00318-00319, 321-324, 326, 328-329, 332, 334-340, 342, 344, 348, 351-352, 354-359, 361-362, 367-370, 373, 375-376, 378-387, 389-390, 392, 395-398, 400-401, 403-406, 408-410, 414, 416-419, 421-422, 424, 426-432, 434-440, 442-443, 446-448, 450-451, 454-457, 459-462, 464, 466-472 SBE00219, 221-222, 224-239, 241, 243-246, 248-249, 251-257, 259-261, 264, 267-292, 294-296, 298, 300, 302-312, 318-319, 322-330, 332-334, 336-337, 342-347, 350-366, 372-378, 380-388, 390-391, 393-394, 396, 400-405, 407-410, 412-414, 417-423, 425-431, 443-445, 449-459 |
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| *******Group 2******* | |
| 345C | GPH00219, 224, 227-234, 237-239, 242-243, 247-250, 252-253, 257-259, 261-262, 266-270, 274, 276-277, 279, 281-282, 286-288, 302, 318-319, 324-326, 329, 335-336, 343, 345-346, 349, 353, 357, 360-361, 365-368, 374, 376-377, 380-384, 386-390, 392, 394-397, 400-404, 406-409, 412, 415, 417-419, 423-425, 428-431, 435, 440-441, 444, 451-452, 454, 460, 468, 470, 472, 474-478, 482-484, 488-489, 491, 497-499, 501-502, 506, 509-513, 515-518, 527-528, 530-533, 535 SPC00239, 241-242, 247-248, 250, 252, 254-259, 262-277, 279-281 |
| 345C L | FPC00146 GCL00270-00279 LYS00167, 169-170, 172-186, 189-190 |
| 345D L | RGG00101-00112, 114-116, 118-124, 126-134, 136-142, 146-152, 154, 156-162, 164-169, 171-174, 176-186, 188-191, 193, 195, 197, 199, 203-206, 210-223, 226-248, 250, 252, 254 |
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| *******Group 3******* | |
| 365C L | ELC00214-00220, 222-236, 238, 240-244, 246-266, 268-275, 278-286, 288, 290-294, 299, 301-312, 314-321, 323-331, 334, 336-382, 392-394, 397-398, 400, 404, 406, 409-444, 449-453, 460-488, 490-525, 528-535, 538-539 MCS00410, 427, 432, 446, 481, 499, 506-507 MCY00246-00268, 270-304, 306-354, 358-371, 373-406, 408-427, 430-448, 450-451, 453-460, 462-466, 468, 470-481, 483-487, 489-492, 494-502, 504-516, 518-521 |
PARTS NEEDED
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Qty |
Part Number | Description |
| *******Group 1******* | ||
| 1 | 1955481 | PIN AS |
| 1 | 1955580 | PIN AS |
| 1 | 1955583 | PIN AS |
| In order to allow equitable parts availability to all participating dealers, please limit your initial parts order to not exceed 2% of dealership population. This is an initial order recommendation only, and the ultimate responsibility for ordering the total number of parts needed to satisfy the program lies with the dealer. | ||
| *******Group 2******* | ||
| 1 | 2123086 | PIN AS |
| 1 | 2123088 | PIN AS |
| In order to allow equitable parts availability to all participating dealers, please limit your initial parts order to not exceed 3% of dealership population. This is an initial order recommendation only, and the ultimate responsibility for ordering the total number of parts needed to satisfy the program lies with the dealer. | ||
| *******Group 3******* | ||
| 1 | 2123086 | PIN AS |
| 1 | 2123088 | PIN AS |
| In order to allow equitable parts availability to all participating dealers, please limit your initial parts order to not exceed 2% of dealership population. This is an initial order recommendation only, and the ultimate responsibility for ordering the total number of parts needed to satisfy the program lies with the dealer. | ||
ACTION REQUIRED
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| Replace the failed pin assembly with a new pin assembly. Refer to your machines Service Manual for the appropriate procedure. |
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SERVICE CLAIM ALLOWANCES
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