PRODUCT SUPPORT PROGRAM FOR REPLACING THE JUNCTION BOX GROUP ON CERTAIN 305.5 MINI HYDRAULIC EXCAVATORS Caterpillar

PRODUCT SUPPORT PROGRAM FOR REPLACING THE JUNCTION BOX GROUP ON CERTAIN 305.5 MINI HYDRAULIC EXCAVATORS

Usage:

REBE4421-00

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07Jul2009

D-219

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*After Failure Only*	PRODUCT SUPPORT PROGRAM FOR REPLACING THE JUNCTION BOX GROUP ON CERTAIN 305.5 MINI HYDRAULIC EXCAVATORS
1408 7426		PS51698

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NOTE:

This Program can only be administered after a failure occurs. The decision whether to apply the Program is made by the dealer. When reporting the repair, use "PS51698" as the Part Number and "7755" as the Group Number. Use "96" as the Warranty Claim Description Code and use "Z" as the SIMS Description Code.

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NOTE:

The information supplied in this service letter may not be valid after the termination date of this program. Do not perform the work outlined in this Service Letter after the termination date without first contacting your Caterpillar product analyst.

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TERMINATION DATE

31Jul2011

PROBLEM

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The existing junction box group can fail on certain 305.5 Mini Hydraulic Excavators. Water can enter the junction box group and cause the internal voltage converters to fail. If the existing junction box group fails, it can be replaced with an improved junction box group. The improved junction box group contains water resistant voltage converters.
Group 1 machines are equipped with a travel alarm. On these machines, the existing 271-5866 Junction Box Group can fail.
Group 2 machines are not equipped with a travel alarm. On these machines, the existing 266-2640 Junction Box Group can fail.

AFFECTED PRODUCT

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Model	Identification Number
*****Group 1*****
305.5	CXZ00126-00250, 256-265, 267-286, 291-322, 327-336, 339-362, 367-376, 381-402, 407-440, 442-489, 498-519, 530-756, 762-763 DCK00202-00216, 225-228, 235-259, 268, 279-286, 289-292, 314-346, 353-364, 371-386

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*****Group 2*****
305.5	CXZ00251-00255, 266, 287-290, 323-326, 337-338, 363-366, 377-380, 403-406, 441, 490-497, 520-529, 757-761 DCK00177-00201, 217-224, 229-234, 260-267, 269-278, 287-288, 293-313, 347-352, 365-370, 387-406

PARTS NEEDED

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Qty	Part Number	Description
*****Group 1*****
1	3338663	JUNCTION BOX GROUP
In order to allow equitable parts availability to all participating dealers, please limit your initial parts order to not exceed 2% of dealership population. This is an initial order recommendation only, and the ultimate responsibility for ordering the total number of parts needed to satisfy the program lies with the dealer.
*****Group 2*****
1	3338662	JUNCTION BOX GROUP
In order to allow equitable parts availability to all participating dealers, please limit your initial parts order to not exceed 2% of dealership population. This is an initial order recommendation only, and the ultimate responsibility for ordering the total number of parts needed to satisfy the program lies with the dealer.

ACTION REQUIRED

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Replace the failed junction box group with the improved junction box group.

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SERVICE CLAIM ALLOWANCES

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Product smu/age whichever comes first	Caterpillar		Dealer Suggested		Customer Suggested
Product smu/age whichever comes first	Parts %	Labor Hrs%	Parts %	Labor Hrs%	Parts %	Labor Hrs%
*****Group 1*****
0-3000 hrs	100.0%	100.0%	0.0%	0.0%	0.0%	0.0%

NOTE: This is a 0.5-hour job for Group 1

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Product smu/age whichever comes first	Caterpillar		Dealer Suggested		Customer Suggested
Product smu/age whichever comes first	Parts %	Labor Hrs%	Parts %	Labor Hrs%	Parts %	Labor Hrs%
*****Group 2*****
0-3000 hrs	100.0%	100.0%	0.0%	0.0%	0.0%	0.0%