PRODUCT IMPROVEMENT PROGRAM FOR RETIGHTENING THE 231-9164 QUICK CONNECTOR ON CERTAIN 319D AND 323D EXCAVATORS EQUIPPED WITH THE ACTUATOR CLAMSHELL ARRANGEMENT Caterpillar

PRODUCT IMPROVEMENT PROGRAM FOR RETIGHTENING THE 231-9164 QUICK CONNECTOR ON CERTAIN 319D AND 323D EXCAVATORS EQUIPPED WITH THE ACTUATOR CLAMSHELL ARRANGEMENT

Usage:

REBE4405-00

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06Oct2008

U-509

O-468

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*Priority*	PRODUCT IMPROVEMENT PROGRAM FOR RETIGHTENING THE 231-9164 QUICK CONNECTOR ON CERTAIN 319D AND 323D EXCAVATORS EQUIPPED WITH THE ACTUATOR CLAMSHELL ARRANGEMENT
5490 6518		PI31564

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NOTE:

This Program must be administered as soon as possible. When reporting the repair, use "PI31564" as the Part Number and "7751" as the Group Number, "56" as the Warranty Claim Description Code and "T" as the SIMS Description code. Exception: If the repair is done after failure, use "PI31564" as the Part Number, "7751" as the Group Number, "96" as the Warranty Claim Description Code, and "Z" as the SIMS Description Code.

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NOTE:

The information supplied in this service letter may not be valid after the termination date of this program. Do not perform the work outlined in this Service Letter after the termination date without first contacting your Caterpillar product analyst.

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COMPLETION DATE	TERMINATION DATE
30Apr2009	31Oct2009

PROBLEM

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The 231-9164 Quick Connector needs to be retightened on certain 319D and 323D Excavators equipped with the Actuator Clamshell Arrangement. The existing 231-9164 Quick Connector can become loose due to an incorrect tightening torque during assembly. This can cause an unexpected hydraulic oil leak between the 231-9164 Quick Connector and the 200-4105 Connector Assembly.

AFFECTED PRODUCT

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Model	Identification Number
*****Group 1*****
323D L	BYM00136, 198, 207, 220, 224, 231, 235, 247, 285, 380, 383-384, 386, 394, 396, 403, 406, 457, 471, 477, 494-495, 497-499, 501, 507, 517, 524, 543, 545, 547-550, 555-556, 559-560, 562-564, 568-569, 572, 574-576, 578, 580, 583, 586-587, 589, 596, 601, 603-604, 610, 632, 634-639, 641, 647, 650, 663, 669, 671, 673-676, 690 PBM00364
323D LN	RAC00468, 474, 511

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*****Group 2*****
319D LC	BZH00154-00155, 158, 165, 177, 182, 185, 188, 199, 202, 204, 206, 211, 216, 218-219, 221-222, 224-225, 228, 234, 236, 238, 242-243, 246, 257, 263, 266-268, 297-300, 302, 322, 327-328, 339, 342, 345, 349, 352-353
319D LN	DAY00202, 205, 226, 232

PARTS NEEDED

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Qty	Part Number	Description
*****Group 1*****
2	4K1388	SEAL-O-RING
In order to allow equitable parts availability to all participating dealers, please limit your initial parts order to not exceed 40% of dealership population. This is an initial order recommendation only, and the ultimate responsibility for ordering the total number of parts needed to satisfy the program lies with the dealer.
*****Group 2*****
2	4K1388	SEAL-O-RING
In order to allow equitable parts availability to all participating dealers, please limit your initial parts order to not exceed 40% of dealership population. This is an initial order recommendation only, and the ultimate responsibility for ordering the total number of parts needed to satisfy the program lies with the dealer.

ACTION REQUIRED

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1) Loosen the existing 231-9164 Quick Connector from the 200-4105 Connector Assembly.
2) Replace the 4K-1388 Seal-O-Ring which is part of the 200-4105 Connector Assembly.
3) Mount the same 231-9164 Quick Connector and tighten to a torque of 250 Nm.
4) Tighten the 2P-1293 Locknut to a torque of 91 Nm.
5) Repeat steps 1 thru 4 for the other side of the Actuator Clamshell Arrangement.

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Image1

OWNER NOTIFICATION

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U.S. and Canadian owners will receive the attached Owner Notification.

SERVICE CLAIM ALLOWANCES

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Caterpillar		Dealer Suggested		Customer Suggested
Parts %	Labor Hrs%	Parts %	Labor Hrs%	Parts %	Labor Hrs%
*****Group 1*****
100%	100%	0%	0%	0%	0%

NOTE: This is a 0.5-hour job for Group 1

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Caterpillar		Dealer Suggested		Customer Suggested
Parts %	Labor Hrs%	Parts %	Labor Hrs%	Parts %	Labor Hrs%
*****Group 2*****
100%	100%	0%	0%	0%	0%

NOTE: This is a 0.5-hour job for Group 2

PARTS DISPOSITION

Handle the parts in accordance with your Warranty Bulletin on warranty parts handling.

MAKE EVERY EFFORT TO COMPLETE THIS PROGRAM AS SOON AS POSSIBLE.

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COPY OF OWNER NOTIFICATION FOR U.S. AND CANADIAN OWNERS

XYZ Corporation
3240 Arrow Drive
Anywhere, YZ 99999

PRIORITY - PRODUCT IMPROVEMENT PROGRAM FOR RETIGHTENING THE 231-9164 QUICK CONNECTOR

MODELS INVOLVED - 319D AND 323D EXCAVATORS EQUIPPED WITH THE ACTUATOR CLAMSHELL ARRANGEMENT

Dear Caterpillar Product Owner:

The 231-9164 Quick Connector needs to be retightened on the products listed below. The existing 231-9164 Quick Connector can become loose due to an incorrect tightening torque during assembly. This can cause an unexpected hydraulic oil leak between the 231-9164 Quick Connector and the 200-4105 Connector Assembly. You will not be charged for the service performed.

Contact your local Caterpillar dealer immediately to schedule this service. The dealer will advise you of the time required to complete this service.

Please refer the dealer to their Service Letter dated 06Oct2008 when scheduling this service.

We regret the inconvenience this may cause you, but urge you to have this service performed as soon as possible to prevent unscheduled downtime.

Caterpillar Inc.

Identification #(s)

Attached to 06Oct2008 Service Letter