PRODUCT SUPPORT PROGRAM FOR REPLACING THE ENGINE OIL PUMP ON CERTAIN 794 AC OFF-HIGHWAY TRUCKS Caterpillar

PRODUCT SUPPORT PROGRAM FOR REPLACING THE ENGINE OIL PUMP ON CERTAIN 794 AC OFF-HIGHWAY TRUCKS

Caterpillar’s obligations under this Service Letter are subject to, and shall not apply in contravention of, the laws, rules, regulations, directives, ordinances, orders, or statutes of the United States, or of any other applicable jurisdiction, without recourse or liability with respect to Caterpillar.

This Program can only be administered after a failure occurs. The decision whether to apply the Program is made by the dealer. When reporting the repair, use "PS53373" as the Part Number and "7755" as the Group Number. Use "96" as the Warranty Claim Description Code and use "Z" as the SIMS Description Code.

When submitting claim for Parts Stock Action, Use the appropriate 99Z as the s/n, the appropriate Service Letter Program Number as the Part number in the Part Causing Failure field, "7755" as the Group Number, "56" as the Description Code.

Although this Program is to be administered as described above on the Affected Product, parts should be removed from parts stock as soon as possible.

The information supplied in this service letter may not be valid after the termination date of this program. Do not perform the work outlined in this Service Letter after the termination date without first contacting your Caterpillar product analyst.

TERMINATION DATE

Qty

Rework the following engines in dealer parts stock and/or dealer exchange inventory:

794 LAA
417-8382, 417-8383, 417-8384, 417-8385 Service Replacement C175-16 Engines THR00100-124.

Submit one claim for all engines reworked in dealer parts stock and/or dealer exchange inventory.

The parts listed in the Parts Needed will be allowed for each engine that is reworked. 12 hours will be allowed for each engine that is reworked.

Include the engine serial numbers and arrangement numbers in the service claim story.

If there has been a previous repair, part age/hours will apply. Retain a copy of the previous repair invoice in the dealer's records for audit purposes, and specify repair date and machine hours in the "Additional Comments" section of the warranty claim.