PRODUCT SUPPORT PROGRAM FOR REWORKING FINAL DRIVES ON CERTAIN R3000H LOAD HAUL DUMP MACHINES Caterpillar

PRODUCT SUPPORT PROGRAM FOR REWORKING FINAL DRIVES ON CERTAIN R3000H LOAD HAUL DUMP MACHINES

Usage:

TEBE5028-00

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12Oct2016

U-542

A-391

D-461

O-462

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Before/After	PRODUCT SUPPORT PROGRAM FOR REWORKING FINAL DRIVES ON CERTAIN R3000H LOAD HAUL DUMP MACHINES
4050 4055 3259		PS45256

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NOTE:

Caterpillar’s obligations under this Service Letter are subject to, and shall not apply in contravention of, the laws, rules, regulations, directives, ordinances, orders, or statutes of the United States, or of any other applicable jurisdiction, without recourse or liability with respect to Caterpillar.

NOTE:

This Program must be administered either before or after failure. In either case the decision whether to apply the Program is made by the dealer. When reporting the repair, use "PS45256" as the Part Number and "7755" as the Group Number. If administered before failure, use "56" as the Warranty Claim Description Code and "T" as the SIMS Description code. If administered after failure, use "96" as the Warranty Claim Description Code, and "Z" as the SIMS Description Code.

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NOTE:

The information supplied in this service letter may not be valid after the termination date of this program. Do not perform the work outlined in this Service Letter after the termination date without first contacting your Caterpillar product analyst.

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TERMINATION DATE

31Oct2017

PROBLEM

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The existing final drive sun gear internal splines may be worn and chipped. Axle shaft splines on the sun gear side may wear axially on certain R3000H Load Haul Dump machines.

AFFECTED PRODUCT

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Model	Identification Number
*****Group 1*****
R3000H	RCM00110, 114-115, 121, 124, 137-138, 140-141, 145-148

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*****Group 2*****
R3000H	RCM00101-00102, 104-107, 109, 111-113, 116-119, 122-123, 125, 127-136, 139 RCY00125-00126

PARTS NEEDED

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Qty	Part Number	Description
*****Group 1*****
8	1H8278	SEAL-O-RING
4	1J9671	SEAL-O-RING
4	1P9593	CONE-RLR BRG (After Failure Only)
4	1P9594	BEARING-CUP (After Failure Only)
4	1T0479	RING-RETAINING
4	2A1162	GASKET
4	2R0098	SEAL-O-RING
8	3D0294	CONE-ROLLER BRG (After Failure Only)
24	3D2824	SEAL-O-RING-STOR
24	3J1907	SEAL-O-RING-STOR
4	4D1577	SEAL-O RING
4	5B3265	GASKET-COPPER
48	6C3241	BOLT
4	6D0692	SEAL-O-RING
4	6F4855	SEAL-O RING
24	6Y9885	BEARING-RLR AS (After Failure Only)
12	7H0308	RING-RETAINING
8	7J0204	SEAL-O-RING
4	8K0066	SHIM
4	8S6251	SEAL-O RING
24	8X4552	WASHER
12	8X9563	SPACER (After Failure Only)
12	9D7984	SEAL
4	9G5323	SEAL GP-DUO CONE
4	9M5892	SEAL-O-RING
40	0313185	BOLT-12 POINT HD
4	1077089	CUP-ROLLER BRG (After Failure Only)
4	1155658	SEAL
4	1155659	SEAL
4	1845086	GEAR-RING (After Failure Only)
4	2031795	CARRIER-PLANET (After Failure Only)
12	2031817	SHAFT (After Failure Only)
4	2819323	GEAR-SUN
12	2819324	GEAR (After Failure Only)
4	3751155	SEAL-D-RING
4	3751156	SEAL-D-RING
4	4636115	RING
4	4639549	HUB AS
16	4641949	RETAINER
4	4794083	SPACER
4	5028431	SHAFT-AXLE
In order to allow equitable parts availability to all participating dealers, please limit your initial parts order to not exceed 31% of dealership population. This is an initial order recommendation only, and the ultimate responsibility for ordering the total number of parts needed to satisfy the program lies with the dealer.
*****Group 2*****
4	1T0479	RING-RETAINING
4	6D0692	SEAL-O-RING
4	2819323	GEAR-SUN
4	5028431	SHAFT-AXLE
In order to allow equitable parts availability to all participating dealers, please limit your initial parts order to not exceed 28% of dealership population. This is an initial order recommendation only, and the ultimate responsibility for ordering the total number of parts needed to satisfy the program lies with the dealer.

ACTION REQUIRED

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New shorter spline axle shaft, 502-8431, is now available to improve the final drive service life.

This service letter replaces service letter PS44896. Note that machines already reworked under PS44896 will only get new shorter spline axle shafts, sun gears, retaining rings and seals.

This service letter covers reworking all four wheel groups.

NOTE: Payload management plays a critical role in power train component life. Careful consideration should be given to the customers payload management. If the customer demonstrates poor payload management, dealer must insure customer is aware that they may have the claim allowances adjusted. Please refer to the Cat Underground LHD Payload Management System document. (Refer to document AEXQ1936 Cat Underground LHD Payload Management System)

Note: Due to world wide parts constraint, Axle shaft, 502-8431 is on CPI freeze. Orders will be prioritized and released as quickly as possible by World Wide CPI Inventory management team. Contact customer service and provide machine serial number, dealer code, and hours in order to receive parts.

Refer to updated Final drive and Brake Disassembly and Assembly Guidelines, Media number UENR7194

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SERVICE CLAIM ALLOWANCES

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Product smu/age whichever comes first	Caterpillar		Dealer Suggested		Customer Suggested
Product smu/age whichever comes first	Parts %	Labor Hrs%	Parts %	Labor Hrs%	Parts %	Labor Hrs%
*****Group 1*****
0-4000 hrs, 0-36 mo	100.0%	100.0%	0.0%	0.0%	0.0%	0.0%
4001-6000 hrs, 37-54 mo	53.0%	50.0%	0.0%	0.0%	35.0%	50.0%
6001-9000 hrs, 55-72 mo	20.0%	30.0%	0.0%	0.0%	60.0%	70.0%

NOTE: This is a 32.0-hour job for Group 1
This is a 32.0 hour job to rework all four wheel groups.

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Product smu/age whichever comes first	Caterpillar		Dealer Suggested		Customer Suggested
Product smu/age whichever comes first	Parts %	Labor Hrs%	Parts %	Labor Hrs%	Parts %	Labor Hrs%
*****Group 2*****
0-4000 hrs, 0-36 mo	100.0%	100.0%	0.0%	0.0%	0.0%	0.0%
4001-6000 hrs, 37-54 mo	53.0%	50.0%	0.0%	0.0%	35.0%	50.0%
6001-9000 hrs, 55-72 mo	20.0%	30.0%	0.0%	0.0%	60.0%	70.0%