PRODUCT SUPPORT PROGRAM FOR REPLACING XT6-12 HOSE ASSEMBLY ON CERTAIN CB34B, CB34B LRC, AND CB36B UTILITY COMPACTORS Caterpillar

PRODUCT SUPPORT PROGRAM FOR REPLACING XT6-12 HOSE ASSEMBLY ON CERTAIN CB34B, CB34B LRC, AND CB36B UTILITY COMPACTORS

Usage:

TEBE4584-00

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16May2016

U-238

O-211

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Before/After	PRODUCT SUPPORT PROGRAM FOR REPLACING XT6-12 HOSE ASSEMBLY ON CERTAIN CB34B, CB34B LRC, AND CB36B UTILITY COMPACTORS
5097 5137 3154		PS45066

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NOTE:

Caterpillar’s obligations under this Service Letter are subject to, and shall not apply in contravention of, the laws, rules, regulations, directives, ordinances, orders, or statutes of the United States, or of any other applicable jurisdiction, without recourse or liability with respect to Caterpillar.

NOTE:

This Program must be administered either before or after failure. In either case the decision whether to apply the Program is made by the dealer. When reporting the repair, use "PS45066" as the Part Number and "7755" as the Group Number. If administered before failure, use "56" as the Warranty Claim Description Code and "T" as the SIMS Description code. If administered after failure, use "96" as the Warranty Claim Description Code, and "Z" as the SIMS Description Code.

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NOTE:

The information supplied in this service letter may not be valid after the termination date of this program. Do not perform the work outlined in this Service Letter after the termination date without first contacting your Caterpillar product analyst.

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TERMINATION DATE

31May2018

PROBLEM

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The XT6-12 hose assemblies may fail on the Affected Product. These hose assemblies, if manufactured from XT6ES (161-1835) or ToughGuard (238-8346) bulk hose manufactured from 27-Jul-15 through 31-Oct-15 may fail due to a manufacturing defect. If one of these hose assemblies fail it may develop a pin hole leak or blister of oil within the hose.

AFFECTED PRODUCT

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Model	Identification Number
CB34B	XB400126-00127, 151-153, 156-157, 164-165, 167-168, 175-176, 183, 209, 214-215, 221-222
CB34B LRC	3B400134-00135, 149
CB36B	M3600113-00114, 120-121, 129

PARTS NEEDED

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Qty	Part Number	Description
2	6V9746	SEAL-O-RING-ORFS (After Failure Only)
1	3756819	HOSE AS (After Failure Only)
1	BULK_OIL	HYD OIL; REFER TO OMM (AS REQUIRED)
In order to allow equitable parts availability to all participating dealers, please limit your initial parts order to not exceed 25% of dealership population. This is an initial order recommendation only, and the ultimate responsibility for ordering the total number of parts needed to satisfy the program lies with the dealer.

ACTION REQUIRED

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Refer to the attached Rework Procedure.

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SERVICE CLAIM ALLOWANCES

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Product smu/age whichever comes first	Caterpillar		Dealer Suggested		Customer Suggested
Product smu/age whichever comes first	Parts %	Labor Hrs%	Parts %	Labor Hrs%	Parts %	Labor Hrs%
0-800 hrs, 0-24 mo	100.0%	100.0%	0.0%	0.0%	0.0%	0.0%

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NOTE: This is a 1.0-hour job If there has been a previous repair, part age/hours will apply. Retain a copy of the previous repair invoice in the dealer's records for audit purposes, and specify repair date and machine hours in the "Additional Comments" section of the warranty claim.
Allow 1 hour for inspection of all hoses. An additional 1 hour to replace the hose if required.

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PARTS DISPOSITION

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Handle the parts in accordance with your Warranty Bulletin on warranty parts handling.

Rework Procedure

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Open and secure hood to inspect the hose. The impacted hose has a cure date code range of 27-Jul-15-6 through 31-Oct-15-6. The cure date is printed in white ink and can be found on the black portion of the hose surface (not in the hose layline). Prior to removal of the assembly, locate the cure date on the hose. If the date code is from 27-Jul-15-6 through 31-Oct-15-6 or if the cure date cannot be found on the hose, remove and replace the assembly following the rework procedure. The cure date of the hose is NOT on the white tag found on the hose assembly. Refer to Image 1.1.1 for date code location. Refer to Image 1.1.2 for hose location.

Image1.1.1

Image1.1.2

If hose needs to be replaced, remove the hose from Elbow assembly 148-8388 and from Port D on the propel pump, refer to Image 2.1.1. Install a new 375-6819 Hose Assembly to the elbow and propel pump using new O-rings. Top off hydraulic tank if needed.