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January 2005 |
CTS (CUSTOM TRACK SERVICE) v5.5 UPDATES
An updated CD-ROM for CTS version 5.5 was recently shipped to subscribers of media number JMRC7100. This CD is for new installations and for updating previous versions of CTS 5.5. One CD has been shipped to each subscribing dealer.
Ask your manager how this important upgrade to the program can be installed on your computer. To order a new CTS subscription, order literature number JMRC7100. When ordering additional copies of the CD, please order literature number JERC7102.
Updates*
- Tools to sell SystemOneTM undercarriage
- Enhancement of the Quotation feature, including the ability to check prices and parts availability and to order parts directly from CTS
- Updated parts prices, effective January 3, 2005
- Reports modified to work with A4 paper
- Addition of online Help functionality
- Ability to launch Undercarriage Selector (UCS) software
- New models
- New undercarriage codes
- New part numbers
- Various enhancements and bug fixes throughout the program
*Please reference Attachment 1 for an in-depth description of the updates.
Online Features
PSSRs will need assistance from the PartStore Administrator to prepare for the parts pricing, availability and ordering feature. Additional information is available through the documents below. For best results, it is recommended you read these documents in the order below:
1. How to Prepare for Use of CTS Parts Pricing and Availability Utility: Your dealership must be enrolled in PartStore to use the CTS Parts Pricing and Availability Utility. This document walks you through the steps required to set up PSIP (PartStore Integrated Procurement) for CTS use.
2. How to Enter Transportation Methods and End Use Codes: Proper entry of transportation methods and end use codes is necessary for the Parts Pricing and Availability Utility to function properly. This document explains the process.
3. How to Update CTS Parts Prices from DBS: This document explains the function that allows you to download dealer prices from DBS/DBSi for all parts in the CTS database.
4. How to Use the Parts Pricing, Availability and Ordering Feature: This document describes how you can check dealer price and availability of parts, order parts and update the Track History.
These documents are available through the following links:
NACD: https://nacd.cat.com/infocast/frames/prodsupp/uc/
LACD: https://lacd.cat.com/cda/components/fullArticle?m=16815&x=7&id=6360
EAME: https://eame.cat.com/cda/components/fullArticle?m=16309&x=7&id=6360
APD: https://apdnet.cat.com/cda/components/fullArticle?m=16409&x=7&id=6360
Installation Test
After updating, when you
press the question mark icon
,
the CTS version should be 5.5.1 and ?Date Last Updated? should be 1/3/2005.
Support
To find out if your dealership is registered for the subscription, or for assistance with the program, contact the Custom Track Service Helpdesk. Hotline hours are from 6:00 AM to 7:00 PM Central Standard Time. The Helpdesk can be reached as follows:
? US and Canada (888) 826-5585
? Other countries (309) 266-1036
? Fax (309) 263-0127
? E-mail CTS@CatSupport.com
Summary
This important sales application is designed to make the process of managing undercarriage more efficient and flexible than ever before. Updates to this version make it easier than ever to demonstrate the value of Cat undercarriage and minimize cost per hour.
Joe Pieper Amy Volz
Undercarriage Marketing Undercarriage Marketing
Caterpillar Inc. Caterpillar Inc.
CV4111 ? (309) 675-7878 CV4111 ? (309) 675-7875
Attachment I
Key features of this update to CTS 5.5:
- SystemOne Functionality
o Wear charts
o Part numbers
o Undercarriage Assurance certificates
o Ability to enroll Wear Life Assurance directly from CTS
o Launch Undercarriage Selector (UCS)
? Select machines from CTS database
? Use parts and service prices from CTS
? Develop cost per hour ?Study?
? Update Track History in CTS with U/C Code, part numbers, etc.
- Parts Prices, Availability and Ordering directly from CTS
o Uses connection to PartStore to:
? Update all prices on the CTS database
? Identify replaced part numbers
? Check availability of parts at dealer stores and Caterpillar
? Place current prices on Track History (improves the quotation feature)
? Order parts for customers
- Reports
o Call Back ? Added customer phone number
o CTS Form Text ? Added Link-Roller System values
? Added two certificates for APD (Asia Pacific Division)
? Added two certificates for SystemOne in NACD
o Modified all reports to work correctly with A4 paper
- Track History
o Service Descriptions ? Select previous descriptions from a drop-down box
o SystemOne
? Added a new line to select the master link part number
? Added fields for Wear Life Track Assurance
o Track Hardware ? When Link Assemblies are replaced or bushings are turned, the track hardware parts are added to Other Undercarriage Parts
- General
o
On-line help was added ? press F1
or
menu
item
o The sprocket measurement imports metric values correctly
o
?Compact Database? is available
from
to
minimize database size
o During installation, set the Source of Supply (SOS) for ?Caterpillar? parts
o The Inspection Notes field size was increased ten-fold
o Many enhancements and ?bug? fixes are included
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