PRODUCT IMPROVEMENT PROGRAM FOR REMOVING PUMP GROUPS, PUMP ROTATING GROUPS, SWASHPLATES, AND PISTONS FROM DEALER PARTS STOCK
Usage:
REBE9361-02
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23Jan2013 |
(Revised 30Jan2013) |
U-27
A-25
D-26
O-27
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Parts stock action only | PRODUCT IMPROVEMENT PROGRAM FOR REMOVING PUMP GROUPS, PUMP ROTATING GROUPS, SWASHPLATES, AND PISTONS FROM DEALER PARTS STOCK |
|
7750 | PI70468 |
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NOTE: | When submitting claim for Parts Stock Action, Use the appropriate 99Z as the s/n, the appropriate Service Letter Program Number as the Part number in the Part Causing Failure field, "7751" as the Group Number, "56" as the Description Code. |
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NOTE: | The information supplied in this service letter may not be valid after the termination date of this program. Do not perform the work outlined in this Service Letter after the termination date without first contacting your Caterpillar product analyst. |
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NOTE: | This Revised Service Letter replaces the 23Jan2013 (Revised 28Jan2013) Service Letter. Changes have been made to the Action Required, also removed duplicate part numbers. |
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TERMINATION DATE |
30Apr2013 |
PROBLEM
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Caterpillar has experienced a few early hour failures (< 6 hrs) on piston pumps. To date, these failures have occurred only at internal Caterpillar facilities. The failure mode is internal pump wear on the pistons and swash plate. |
ACTION REQUIRED
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Remove the listed piston pumps groups, pump rotating groups, swashplates, and pistons from dealer parts stock. Piston Pump Numbers: 104-1752 105-3635 161-5715 241-9157 241-9299 268-6691 309-6997 320-0467 349-9480 352-1034 369-7132 369-7133 369-7134 369-7135 6E-3136 6E-3137 6E-5052 6E-5650 6E-6012 9T-8346 Reman Pump Numbers: For pumps with package labels that indicate a remanufactured part number (0R, 10R, 20R), open the package to inspect the pump and actual part number on the identification sticker. If the pump has a remanufactured part number, the pump is not affected by this problem. Repackage the pump, and indicate on the box that it has been inspected per PI70468. Return the pump to stock. If the pump has one of the new part numbers listed above, proceed to determine if this pump is in the suspect date code range. 0R4933 0R7656 0R7665 0R7669 0R7672 0R7682 0R7986 0R8382 0R8503 10R7732 10R7733 20R0006 20R0007 20R0008 20R0009 20R0010 Rotating Group Numbers: 100-3412 105-2154 6E-4216 6E-6569 6E-6571 Swashplate Numbers: 167-1802 169-3290 184-1527 6E-6583 6E-4221 Piston Numbers: 116-5298 9T-3018 9T-7761 9T-7765 9T-8452 Manufacturing process changes have been made on the piston pumps. All factories and service parts are in process of receiving new pumps. At this point no actions are required for field machines. Investigations are in process in order to determine if any actions are necessary. We have initially identified pumps built after March 14, 2012 and before December 14, 2012 as "suspect". The date of manufacture is on the identification number plate of the pump, listed in the following format YYMMDDRHXXXX. Refer to Image1 for an example of the identification number plate on the pump. All rotating groups, swashplates, and pistons purchased during this time frame should also be removed from parts stock. |
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Image1 |
SERVICE CLAIM ALLOWANCES
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Submit one claim for all parts removed from dealer parts stock. |
PARTS DISPOSITION
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****NACD**** Hold all pumps built after March 14, 2012 and before December 14, 2012. The date of manufacture is on the identification number plate of the pump, listed in the following format YYMMDDRHXXXX. A Parts Return Request (PRR) will be issued to you through the Send-It-Back process after a claim is submitted. Make sure to list the Service Letter Program number on the packing slip and include the closed work order parerwork. Handle all parts in accordance with your warrenty bulletin on warranty parts handling. **** APD, EAME and LACD **** Hold all pumps built after March 14, 2012 and before December 14, 2012 (the date of manufacture is on the identification number plate of the pump listed in the following format YYMMDDRHXXXX) for 30 days for a possible Parts Return Request (PRR). When returning the part, please label it with a blue warranty tag. Make sure to list the service letter program number on the packing slip and include the closed work order paperwork. If a Parts Return Request (PRR) is not issued to you after 30 days through the Send-It-Back process, handle the parts in accordance with your warranty bulletin on warranty parts handling. |
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